Customer Ratings & Reviews
- Model:
- T8520J11
- SKU:
- 6425484
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and simple installation. Many appreciate the quality, security features, and user-friendly app, while some find the fingerprint reader inconsistent. A few customers have noted issues with the key getting stuck, and some have expressed concerns about the color and size of the lock.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Quality
Love the lock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product from eufy. Have been using their other products too. Very satisfied.
I would recommend this to a friend - Pros mentioned:Ease of use
Door lock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strong and sturdy. Easy to use the thumb print entry. Installation was excellent!
I would recommend this to a friend It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good with is lock. Very issue to use and program. Takes 4hrs to charge the battery.
I would recommend this to a friend- Pros mentioned:Security
For security purposes this one is nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is very good for security reasons, i have but one for my friend and he loves it
I would recommend this to a friend - Cons mentioned:Connectivity
Smart lock?????
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't stay online, won't pair to my phone, installed 1 week ago and have yet to get a salutation that works for eufy. Not happy with it
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
To start, please hold down the ring button on the Doorbell for 5 seconds to see if you can hear a Ding sound.
If you hear a Ding sound, please try the following steps, as they usually resolve the issue:
For iOS, confirm that the Bluetooth permission is enabled for the eufy Security App
For Android, enable Bluetooth and the location/positioning on your phone
Enable and then disable the airplane mode on your phone
Restart your phone and try again
If the issue persists, hold down the ring button on the Doorbell for 5 seconds and do the above steps again
If there is no Ding sound, please try the following:
Power the Doorbell off and then back on
Upload your user's log. Steps: side menu>about>tap eufy log 5 times>upload doorbell log
If it doesn’t help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Ease of use
Door lock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Looks great. Easy to operate and the functions are good.
I would recommend this to a friend - Pros mentioned:Security
Awesome lock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my place after some recent vandalism for some extra security and it works great!
I would recommend this to a friend - Pros mentioned:Battery life, Installation, Quality
Great smart lock!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually my third smart lock, so I feel fairly qualified to give an opinion on this product. Let me start by saying the packaging is excellent, as are the included instructions. You can get video guidance on installation through the app, as well. Installation couldn’t have gone more smoothly, and all necessary hardware (even some unnecessary hardware) is neatly packed and labeled with the appropriate step in the box. Using the Eufy app and a smart phone, you can easily set up the lock with your home WiFi and link multiple users, each with their own codes (and even fingerprints!) to allow easy keyless unlocking. Secondary users can be limited in their access to certain times or days of the week, as well. Secondary users can also be easily deleted should you need to revoke access. WiFi allows easy remote unlocking/locking from within the app, as well as pairing with your favorite smart device, should you choose to do so. The included battery is removable for easy recharging with the included micro USB cable. Should the battery ever inexplicably run out on you, though- this lock even comes with a physical “key” to unlock the door. A big step up from the Yale lock this replaced. Great lock, lots of great security features, and clear documentation with excellent packaging. Best one I’ve had yet!
I would recommend this to a friendBrand response from Eufy Team
Posted .It's wonderful to know you've had such a great experience with this item. We are excited to be able to produce products worth talking about, and your story gives us the motivation we need to be better today than we were yesterday.
Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you.
It’s just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not best audio quality, glass on face of item showing some major wear after few months
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Easy to setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took about 20 mins in total to setup both locks (purchased 2 sets)
I would recommend this to a friend Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the best lock specifically for the price, I've had mine for going on 4 moths and it has recently been ringing the doorbell for no reason at all hours night and day. Pretty freaking annoying! And the thumb turn after certain amount of time specially over night it gets hard to turn, you literally have to force it open! I'm sure that will start wearing down the whole thing. And don't try and send feedback to the company because you will get some lame automated response that doesn't have any useful information!! Overall I'm extremely disappointed with this product and I have several of their cameras both indoor and outdoor, but after seeing the quality of products they are selling now I won't be buying anymore Anker products at all. Don't waste your $ on this crappy product it's over priced and disposable its an expensive mistake.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better. Maybe It is an APP firmware issue.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tech and happy with purchase. Excellent dead bolt lock.
I would recommend this to a friend Does not stay connected to Wi-Fi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied with both this product and customer service at Eufy. This smart lock does not stay connected to the Wi-Fi for more than a day. Then you have to be near it to manually reconnect it again. After doing some research, it seems to be a known bug. Hundreds of people have been experiencing the same thing for over a year and Eufy has not fixed it. I will be returning. We bought this item for the Wi-Fi capabilities and it let us down.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
1. Please check if your router can access the Internet successfully.
2. Please try to restart the Wi-Fi smart lock by click the restart button at the lock. It may recover after 3 minutes.
3. If the above operations still cannot solve it, please try to remove the Wi-Fi Smart Lock and add the Wi-Fi Smart lock again.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Installation
Good charger good app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. App works great, no issues. Convenience
I would recommend this to a friend Not what it's cracked up to be!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The install was fairly straight forward but then trying to get our biometrics into the device was terrible! Still only taking mine and not my boyfriends! Mine usually only stays in place for awhile. The key is great. Not certain how anyone would be able to pick it. Still trying to get it to work properly.
No, I would not recommend this to a friend- Pros mentioned:Installation
EUFY Smart Lock WiFi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eufy Smart Lock - so far so good. Easy installation and working perfectly
I would recommend this to a friend Great smart Lock
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fingerprint feature for my front door!!
I would recommend this to a friend- Pros mentioned:Ease of use
Makes me feel secure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. user friendly, looks great , I love it
I would recommend this to a friend - Cons mentioned:Connectivity
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cant get it to connect right also can't get the right person from total tech to connect
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better. There is links of the manual and operation video for reference:
https://ankertechnologycompanyltd.my.salesforce.com/sfc/p/#5g000004DkWQ/a/5g000000fyWx/sJg8d0lLncmlIbvvh5oSf9RnPSL8ULwCjN1f9XATVhE
, https://support.eufylife.com/s/product/a085g000000Nm4IAAS/smart-lock-touch-&-wi-fi
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Ease of use
Great looking door lock
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my door lock I get so much complements on it.
I would recommend this to a friend