Customer Ratings & Reviews
- Model:
- T8520J11
- SKU:
- 6425484
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and straightforward installation. Many appreciate the quality, security features, and user-friendly app, as well as the convenience of the keypad and auto-lock function. However, some customers have reported issues with the fingerprint reader's reliability, and a few have experienced problems with the key getting stuck. Minor concerns were also raised regarding the color and size of the lock.
This summary was generated by AI based on customer reviews.
Love the lock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product from eufy. Have been using their other products too. Very satisfied.
I would recommend this to a friendStay Far Away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set-up was absolutely terrible. To begin with, the app did not recognize the lock's serial number, which brought the installation to a full stop. The manufacturer's helpline offered no solution. I returned the product to BestBuy.
No, I would not recommend this to a friendIt works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good with is lock. Very issue to use and program. Takes 4hrs to charge the battery.
I would recommend this to a friendsmart lock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like it that it has bio metrics. it made easier to leave home without keys
I would recommend this to a friend- Cons mentioned:Color
Decided tp return it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to return it. Not crazy about the color or the quality, stick with Schlage instead.
No, I would not recommend this to a friend Smart Lock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart, sturdy lock. Unfortunately, could not integrate with our security system that requires a z-wave technology lock.
I would recommend this to a friendAutolock doesnt work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy smart doorlock so it will automatically lock at 8 pm. Some days it does some it doesnt so i get a new one from eufy as i told them the issue.... same thing happens with the new one horrible product
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Smart lock?????
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't stay online, won't pair to my phone, installed 1 week ago and have yet to get a salutation that works for eufy. Not happy with it
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
To start, please hold down the ring button on the Doorbell for 5 seconds to see if you can hear a Ding sound.
If you hear a Ding sound, please try the following steps, as they usually resolve the issue:
For iOS, confirm that the Bluetooth permission is enabled for the eufy Security App
For Android, enable Bluetooth and the location/positioning on your phone
Enable and then disable the airplane mode on your phone
Restart your phone and try again
If the issue persists, hold down the ring button on the Doorbell for 5 seconds and do the above steps again
If there is no Ding sound, please try the following:
Power the Doorbell off and then back on
Upload your user's log. Steps: side menu>about>tap eufy log 5 times>upload doorbell log
If it doesn’t help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Very Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This lock is very easy to install. Looks great and it’s very durable.
I would recommend this to a friendFingerprint function stopped working within 30 day
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fingerprint function stopped operating 2 days ago. Customer support could not identify the problem. Their solution is to have it replaced.
I would recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry for the inconvenience caused, and we'd love to get you what you need!
Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A great lock
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product has so many settings and you can add lot of profiles for different family members.
I would recommend this to a friendCouldn’t be better.. perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t be better than this.. perfect in every aspects and good value for money…
I would recommend this to a friendConveninet, secure, and smart!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described. Paired it to my alexa and works flawlessly.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tech and happy with purchase. Excellent dead bolt lock.
I would recommend this to a friendGreat Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a total upgrade, easy to use, great added security
I would recommend this to a friendEasy install
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup installed in less than 30 min. Replaced kwikset that came with the home
I would recommend this to a friendNot what it's cracked up to be!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The install was fairly straight forward but then trying to get our biometrics into the device was terrible! Still only taking mine and not my boyfriends! Mine usually only stays in place for awhile. The key is great. Not certain how anyone would be able to pick it. Still trying to get it to work properly.
No, I would not recommend this to a friendGreat Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! Works extremely well and reliable.
I would recommend this to a friendNot good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money! Absolutely horrible. I constantly gets sucked “geek squad” came to fixed still with the same issue. It happens mainly during summer or winter
No, I would not recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect looks very nice I made good choice ..
I would recommend this to a friend