Customer Ratings & Reviews

I do not reccomend as I am having to charge the battery in it, every 3 days. This is not a good longterm secure lock

could give this 5 stars as it is a great lock but due to it taking itself offline and you have to start from scratch its not worth the time or money. support has sent me 4 different locks.. all have the same issue.. Engineers say its the wifi signal.. in the past year 2 different ISP's 3 different routers and same old story. So NO it's not the WiFi. All my other eufy products work off the same WiFi network and guess what they work flawlessly! Sorry to say move onto another brand for a smart lock as this one is not ready for prime time quite yet!

Installed this lock at Mom’s to allow us to give remote access to care givers. Workers great and is super convenient for us!

Cold weather seems to cause some issues with its functionality, dont work all the time as it should

I genuinely love this product. I’ve never had a smart lock, so I don’t have anything to compare it to but standing alone I think it’s great. I’m a 27 year old woman and I would like to think that I’m pretty handy, and able to do minor things around my home. When they said that it would be an easy install and only takes 15 minutes? This is very true all you need to know how to do is use a screw driver, and measuring tape. It took me maybe 20-25 minutes due to the horrible installation of my door and previous lock. I think almost anyone can do it, so the fact that you don’t need to spend extra money on hiring someone to come out is great. It has everything that you need numbered, included and very organized. The QR code did not work for me so, I had to pull up the video instructions on my own which Eufy has on their YouTube channel and it was clear with pictures. Once the lock was installed even without the QR code working it went as smoothly as you can possibly imagine. The app is not glitchy at all, it was an overall seamless process. As a dog owner this smart lock is everything I didn’t know I needed. Not having to lug around my keychain as I’m walking my dog is such a relief. You can set the lock to automatically lock behind you anywhere from 5 secs after it senses you’ve closed the door on up. The fingerprint scanner is just such an amazing feature and probably my favorite. I’ve never had a problem with it reading my fingerprint. You can also use a passcode, and of course it comes with keys for the lock as well. These are not standard keys you will find anywhere else, so that may be off putting for some but I don’t see the need for me to really need it unless you let the batteries die and are unable to use the other features. I also have been able to control it with Google home. This has made life so much easier, and honestly it’s a fun product. Unlocking your door with just a scan of your finger? Easy setup? Leave your keys at home? Great tip? It doesn’t get any better for me. Thanks Eufy

I love the fingerprint reader to unlock and it’s fast. I’ve had several other brands and this is by far the best.

The Eufy Smart Lock Touch & Wi-Fi is a a near perfect door lock implementation. It is well built, easy to install, and offers reliable operation. I have been using the new Eufy Smart Lock for about three weeks now and it has been a great experience. Out of the box Eufy provides everything needed to quickly get the lock installed. Took me about 30 minutes to get mine installed as the hole for the deadbolt in the door frame was poorly lined up to the door itself. Of note, make sure to immediately start charging the included battery out of the box as it take about six hours to get it fully charged. Once in place it feels premium and impenetrable. Exactly what you want in a door lock... confidence. The smart lock offers both fingerprint sensor, as well as, pin code operation. With the addition of Wi-Fi the smart lock can now be operated when away from the home. While traveling recently I needed to let someone in the house and without needing to provide them guest access I simply unlocked the front door from 800 miles away. Worked like a charm. The fingerprint sensor offers fast recognition and has picked up my finger first try each time. Battery life seems to be great and still shows a full charge after three weeks. A good sign for the overall stamina of the battery. I gave it five stars despite one big caveat in my house.... no HomeKit support. I am keeping my fingers crossed that Eufy will bring HomeKit support to the lock in the future and it does offer Google and Alexa support immediately. Overall, the Eufy Smart Lock Touch & Wi-Fi is competively priced, trouble-free, and built like a tank. It fills in the big missing piece from the original Smart Lock Touch by adding Wi-Fi to make it fully featured. For my house it is a great automation addition and should definitely be on your short list of smart locks.

Goes offline more often even when the router is in the next room. Not reliable at all. Finger print also doesn't read all the times.

Was looking for a smart door bell and this fits the bill. Doesnt support apple homekit. Thats the only con.

Overall great product, selecting number can be tricky because its touch screen and very sensitive. Otherwise, it works like a charm.

Installation was surprisingly easy. App is pretty good and works easily with my Eufy camera and smart doorbell.

Decided to return it. Not crazy about the color or the quality, stick with Schlage instead.

i like it that it has bio metrics. it made easier to leave home without keys

The fingerprint function stopped operating 2 days ago. Customer support could not identify the problem. Their solution is to have it replaced.

Great product has so many settings and you can add lot of profiles for different family members.

Set-up was absolutely terrible. To begin with, the app did not recognize the lock's serial number, which brought the installation to a full stop. The manufacturer's helpline offered no solution. I returned the product to BestBuy.

This lock is very easy to install. Looks great and it’s very durable.

Couldn’t be better than this.. perfect in every aspects and good value for money…

Auto lock not working good.. so I always have to manually lock

Very disappointing! The bluetooth connection stopped working after a year and a half. The product is past its warranty so we could not get a replacement. Never buying from this company again