Customer Ratings & Reviews

The web interface with this product is terrible. Hard to manage access and share account, especially if your household has more than one owner. Fingerprint does not work particularly well.

Dead in less the 15 days. Eufy support asked even for the serial number, considering that it's registered to my account where I have many other Eufy devices... Eufy support is rude and doesn't care about the fact that it's an important device for the house safety. Very disappointed with Eufy/Anker - I'm a long-time customer, actually when they started to sell their very first products.

Very convenient and works really well. Satisfied..

I love the fingerprint feature for my front door!!

cant get it to connect right also can't get the right person from total tech to connect

They are lieing to you about the battery life.... you will be lucky to get a month out of a charge.

The Eufy Smart Lock (Gen 2) has everything you need. I mean EVERYTHING. Finger print, Bluetooth, Wifi, remote access, passcode and physical keys. Anyone looking to buy a smart lock this is what they should buy. Eufy did a really good job listen to customer on their 1st Gen lock and made the changes needed. Installation extremely simple. There is a step by step instructional video that you can watch and follow. Also when open the box the parts are labeled step 1, step 2, … step 6. Easy to follow. I can not say enough great things about this lock, however I do have a few small things that Eufy can look into changing. The shiny/glass panel in front leaves finger prints on the digital pad. Enough for someone to look at and possibly guess passcode. Maybe they can change the material to something else ? My wife wanted a different color to “match” the door frame and/or the door color. Black is nice but maybe a silver or brass color in the feature. Anyways, definitely recommend this to friend or family.

I recently installed the Eufy Smart Lock Touch & Wi-Fi deadbolt on a door leading to our screen enclosure. The door originally had a manual deadbolt sitting above the doorknob. Out of an abundance of caution, we would always lock the original deadbolt if we found it unlocked. A bit paranoid perhaps, but there have been too many cases where intruders have taken advantage of unsecured doors. Often, I would step outside to do some yard work only to find that ‘someone’ had locked the back door behind me. I needed a deadbolt that would allow me to reenter despite it being locked. An automated deadbolt like this Eufy was high on my list of wants because of this. First, let me give Eufy a big thumbs-up for how well documented the installation process is. I hope other companies take notice and do the same for their products. Each component/process in the installation is identified as “Step 1”, “Step 2”, and so on. The install process was seamless and removing the old deadbolt and installing the Eufy couldn’t have taken more than 30 minutes. The very first thing I did after unpacking everything was to remove the rechargeable battery and hook it up to a USB charger. The battery has an LED indicator on it that shows blue when fully charged although I let it charge for about 8 hours just to be sure. The battery – under normal use – is expected to keep the deadbolt powered for up to a year. I won’t get into the installation process itself, yet will confirm that it was easy from start to finish. The thing that most surprised me most was how solid feeling the technology is. The documentation says that “it is constructed from a rugged zinc alloy and stainless-steel frame, and that it is tested to handle the comings and goings of a busy household for over 60 years”. I believe it! One of the final steps of the installation process is to install the Eufy Security app on your phone. If you already have an Anker login, use that as your login to the app. If you don’t have an established username and password, then you’ll have to create one. Once logged in, you will need to identify the kind of device you are installing. Note that this is the Touch & Wi-Fi model, not the older Bluetooth version. Once all is set up, the app will walk you through adding users to the system by assigning a name and password to each user, and a fingerprint, if desirable. The Settings portion of this app permits you to select which features you want turned on or off. For example: • Auto-lock: If turned on, this will automatically lock the door after a specific period of time when unlocked. How quickly the auto- lock happens is user selectable (1 second, 30 seconds, or up to 3 minutes). It also has a Schedule option that lets you to select which hours of the day the Auto-lock will occur. • Wrong-Try Protection: This will pause the Eufy from unlocking if someone fails to enter a proper code from 3 to 10 times (user selectable). And if it does pause because of failed attempts, the pause can be from 1 minute to 5 minutes (also user selectable). • Scramble Password is an interesting feature. Let’s say that you have an assigned password of 765432. If Scramble Password is turned on, it allows you to enter numbers before and/or after your real password. So, I could enter 32376543211 and it would recognize that the “765432” in the middle as correct. This is handy if you have someone nearby that might see parts of the code you’re entering. If Scramble Password is turned off, only exact number matches are accepted. Fingerprints are entered on a per-person basis. To enter a fingerprint, touch your selected finger to the fingerprint scanner 8 times for the scanner to digitize your fingerprint from different angles. After your fingerprint has been stored, use that same finger on the Eufy’s fingerprint scanner to lock/unlock the unit. The Eufy’s fingerprint scanner is extremely responsive, so much so that it quite frankly runs circles around other products I’ve used. It takes a fraction of a second to read and activate the deadbolt. Connecting this unit to my home network was simple. Once configured to my network, I linked Eufy to my Google Home app. I named the deadbolt “Back Door” in the Eufy Security App, so my Google Assistant commands looked like this: • Status of Back Door (Tells you if the Eufy is locked or unlocked) • Lock Back Door (If unlocked, it causes the Eufy to lock) • Unlock Back Door (if locked, it causes the Eufy to unlock, but will prompt you for the passcode). I haven’t found a command to tell me the battery level, although the app itself shows an image of the battery. I hope the app will send out an alert when the battery level falls below, say, 10% battery remaining. When linking the Eufy to Google Home, I was required to provide a 6-digit passcode that I would be required to provide when using Google Assistant to remotely unlock the unit. That way, someone in possession of my phone wouldn’t be able to remotely unlock the door without knowing the passcode. Note that this deadbolt has an IP65 rating, which certifies that it is designed to work under different weather conditions, rain or shine. All in all, I’m quite impressed with this lock and will be giving it a 5-star rating.

Very good buy but not steady, already having issues with the lock

Bought 2 and the 1st one battery was defective and the deadbolt kept getting stuck and the second one had the same issues as the first one without the defective battery

Love the lock, but surprisingly the customer service is bad. I didn't expect that from Anker... The current issue is that the autolock schedule feature doesn't work correctly. I have called multiple times with promise that someone will call me back, but that never happens.

Battery last 3 days. Been on support to help for a week but nothing has been done.my unit stopped being able to connect online after 2 days

Have had installed for over a week now and cannot be happier. Followed all directions and used the included hardware. Added to my Alexa app as well, which requires a verbal passcode, but that is fair, so an open window can't have someone yell, "Alexa, open the front door." The battery has stayed full and properly unlocks with my finger print. Locking by holding the bottom left button is great and you can hear the chime through the door for a successful lock. Easy to install, easy to set up and easy to operate. 5/5 Had to order a new keyless knob for the bottom so I don't lock it as I always do. A tad pricey, but so worth the money for piece of mind. The physical key also works if the battery dies between charges.

I love the number of options this Eufy smart lock gives for locking and unlocking. It was easy to install. I've never replaced or installed a door lock before, but it wasn't a problem. The instructions are easy to follow and there are videos as well. My only hiccup was getting the bolt to slide easily in the striker plate as my house has settled over the years. I knew beforehand that I would need to move the striker plate so the lock can easily slide into place. The lock won't calibrate if there is any resistance. That was the hardest part of the whole setup. The rest was really quite easy once I was able to get it calibrated. The app walked me through the setup process. The lock itself has voice to help you set it up and tell you the status of the lock after setup. The volume of voice status can be adjusted. The number of options is amazing. 1. The best option, in my opinion, is the FINGERPRINT scanner. Love it! So easy, so convenient. To set up your lock for fingerprint scanning, just place your index finger or thumb in the app where indicated 8 times. Tip: Place your finger/thumb at slightly different angles each time. I have had no problem at all with the lock reading any of our fingerprints. Yes, you can set up multiple profiles for each person. Up to 100 users. 2. You can each set an access code. For extra security where there may be people around when you're using your code, you can set a scramble passcode making it difficult for others to gain your code. 3. Wifi access. Use the phone app to lock/unlock your door. 4. Use the key 5. Set up with Google or Alexa for voice control. I set mine up with Google. Using voice control with Google on my phone works great. However, I have not been able to get my Google devices to recognize the lock yet. And since the fingerprint scan option is so convenient I really haven't spent any time on figuring it out yet. The app will notify you when the lock has been used which is nice in case someone is trying to use it without permission. Failsafe mode: 5 failed attempts at fingerprint reading disables the scanner. 5 failed attempts at the access code will disable the scanner and code reader. Keeping those without access out. Automatic door locking can be customized up to 3 minutes or disabled if it's not wanted. With wifi, updates can be done OTA. This Eufy smart lock makes it so easy to have security and convenience in one. As someone who has locked myself out of the house 3 times in as many years, I couldn't be happier with this lock.

my door lock is good the only bad thing is that the battery discharges very quickly and for the price it is a little high I do not recommend it to people who would like to buy it

The finger print doesn’t work at all and the passcode is laggy and only works sometimes. Very disappointed for that price

I removed our current dead bolt lock and installed the new Eufy – Smart Lock Touch & Wi-Fi. Installation was quick and easy, took me approximately 15 minutes, just follow the Eufy – Smart Lock instruction. After you have installed the Eufy – Smart Lock, and you insert the rechargeable battery, a voice from the Smart Lock, will instruct you to download the Eufy app. We already had the Eufy Homebase unit and app for our Eufy exterior security cameras so all we had to do was add the Eufy – Smart Lock, which was quick and simple to complete. The Eufy app is great and has worked flawlessly, to date, with our Eufy cameras. Connecting to our Wi-Fi network was extremely quick and now it was time to calibrate the door lock. When calibrating the lock, you can do this from the inside. If you chose to calibrate the lock from the outside, I suggest you take one of the five provided keys with you, so you do not accidentally lock yourself out. The dead bolt must slide without any drag. I installed both the strike plate reinforcer and the strike plate. The strike plate reinforcer is a heavy-duty plate, with a slightly larger opening, this plate mounts to your door frame and the strike plate mounts over the reinforcer. Due to the weather stripping around our door, we had a slight drag on the dead bolt and the lock jammed. I had to remove the strike plate, leaving the reinforcer only to complete the testing. I will reinstall the strike plate later, however I will have to modify the strike plate slightly to allow free movement of the dead bolt. The reinforcer strike plate is mounted using 2 exceptionally large heavy-duty screws and provides extra security for your dead bolt. Once the above was completed I continued with the setup. Again, a quite simple procedure. Using the fingerprint pad on the door lock and the Eufy app you will, set up your Access Code, set a Scramble Passcode (optional), register your Fingerprint, test all the provided keys, and the new Eufy – Smart Lock is ready to go. Great looking Smart Door Lock with a lot of nice security features such as auto lock, timed locking, recording door operations (opening and closing), and a few more security features which can all be set using the Eufy app. Response to any of the above operations is quick, within a second. You can set up to 100 access codes and 50 fingerprint inputs. The rechargeable battery allegedly will operate for 365 days depending on the number of operations per day. Our Eufy security cameras stated they would last up to 6 months on a single charge and they have exceeded the 6 months with heavy operation. To recharge the battery, remove the battery, and use the supplied USB cable, charge the battery, and reinstall the battery. Another easy operation. I did not add any pictures, we still have our original door handle, which is an antique brass finish, and it takes away from the nice finish of the new dark colored Eufy – Smart Lock. I will change the door handle to one that will match the new Eufy – Smart Lock. The Eufy – Smart Lock is not only nice looking it is very functional.

0/10 unreliable and poor build quality. Support is terrible and only available during business hours.

Don't buy this since its a peace of junk. Got 2 and both kept disconecting from the home wifi and couldn't reconnect to the same wifi by itself.

I do not reccomend as I am having to charge the battery in it, every 3 days. This is not a good longterm secure lock