Customer Ratings & Reviews
- Model:
- T8520J11
- SKU:
- 6425484
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and straightforward installation. Many appreciate the quality, security features, and user-friendly app, as well as the convenience of the keypad and auto-lock function. However, some customers have reported issues with the fingerprint reader's reliability, and a few have experienced problems with the key getting stuck. Minor concerns were also raised regarding the color and size of the lock.
This summary was generated by AI based on customer reviews.
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Often incorrectly labels the lock as locked or unlocked in the app. App sometimes does not load.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Eufy C220 Smart Lock a real nightmare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Eufy smart lock has been the worst purchase I've ever made. I regret every moment. Managing a short-term rental apartment has become a nightmare because of this product. The calendar manager doesn't work, and all my guests have constant problems with the lock. I'm eagerly anticipating the day I can return to the apartment and throw this product in the garbage. Don't bother contacting their support team—it's just a bot backed by a group of unhelpful individuals.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
it's a garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the very long connection cable was damaged when putting it on, the customer service was really bad, I honestly do not recommend it, look in forums and many complain about the product
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
Rest assured that we always stand behind our products. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
perfection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best smart lock on the market..hands down! With the sale price Best buy had going this was the perfect purchase for my front door.
I would recommend this to a friendHave gone through 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the concept and look of this lock, but have unfortunately had bad luck with it. We had an issue with the first one we purchased and contacted eufyand they sent us out another one. The second one didnt even last a month. Going with a different brand
No, I would not recommend this to a friendDO NOT BUY THIS!!! Id give zero stars…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this lock for a year now and the touch sensor has failed completely the keypad has glitches and super slow to pop up and work. Door doesnt auto lock anymore and randomly restarts….. had i known this to be so badnid never bought it….. save tour money
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
This item is a scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth connection will stop connecting within 2 years. Bought two producted and the same isseue occur. The warranty wont cover you for their failure technician issues. Do your research before purchasing this product
No, I would not recommend this to a friendBestBuy Geek Squad Installation Waste of time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product but BestBuy/Geek Squad is the worst company. I sat at home for 6 hrs and no one call me all day until 6pm. When they arrive they said I had to have a deadlock already install but nowhere does it states it. I was under the impression being an Elite Total Tech thought they would install it. Wrong!! Best Buy you have fail me again. Total Tech waste of money.
I would recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!