Customer Ratings & Reviews
- Model:
- E82021F2
- SKU:
- 6425487
Rating by feature
- Video Quality
Rating 4.5 out of 5 stars
- Mobile App
Rating 4.2 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Smart Wi-Fi Video Doorbell 2K Pro Wired for its excellent video quality, ease of use, and straightforward installation. Positive feedback also highlights the convenient storage options and effective night vision capabilities. However, some users experienced issues with the motion detection's accuracy and notification response times. Concerns were also raised regarding the AI's performance in identifying humans and occasional delays in notifications.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Video quality
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing camera amazing picture quality. No issues at all
I would recommend this to a friend - Pros mentioned:Ease of use
Door bell/camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up/hook up the wiring. Easy to follow instructions.
I would recommend this to a friend - Pros mentioned:Ease of use
Everything Ring can do but FREE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.effective and easy to install. Plus subscription free!
I would recommend this to a friend - Pros mentioned:Video quality
Great Doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bang for your buck, easy installation . Great video quality.
I would recommend this to a friend Best product in the marketplace
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Took 20 mins to setup from getting out of the box to connecting it to the app and testing, literally! App is very customizable and alerts you to having someone at your door. No remote cloud storage, so no monthly fees. As well, you can access past events and manage them accordingly. Will be buying another for my in-laws
I would recommend this to a friend- Pros mentioned:Installation
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, easy installation, Completely addicted to it
I would recommend this to a friend - Pros mentioned:Ease of use
Beween
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the product very easy setup and operation
I would recommend this to a friend - Pros mentioned:Ease of use
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's working great. Easy to install this product.nice
I would recommend this to a friend - Cons mentioned:Notifications
Notifications
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be helpful if the notifications could utilize the chime for folks that don’t walk around with their phone/tablet in hand.
I would recommend this to a friend - Pros mentioned:Installation, Night vision, Storage
No subscription needed, no fees... fantastic.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't aware of how many features a video doorbell has, once I tried this one I was amazed, first of all the fact that I don't need to pay any fee or subscription is the most reliable thing. The installation is pretty easy if you already have a doorbell connected, you just have to remove it and connect the eufy security wired 2k video doorbell instead. Following the instruction there will be no problem, it has everything you need to connect it right. It has its own storage 32gb which can record up to 5 days continuously and re-record after full, once you download de app you will be able to set up your doorbell from your phone. Using the app you can receive notification if a person is detected and watch it in real time from your phone. The quality of the video is fantastic beside that you can active night mode which looks great too. Sometimes is necessary to keep an eye on your house and having the power to do it from your phone is really amazing, I think it worth the price if we consider how much the security companies can charge. If you're looking for a video doorbell that can let you control it from your phone, this can be a good option I totally recommend it.
I would recommend this to a friendBrand response from Eufy Team
Posted .So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you.
Very nice doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve researched video doorbells for quite a while looking for the right for me. I love the eufy line of security products, so I went with this and chose this Best Buy version as it has continuous recording.
I would recommend this to a friend- Cons mentioned:Motion detection
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with the Pro best buy exclusive version. Specs looks good on the paper only. Even at highest settings, it detects motion only when you are pressing the doorbell or standing max 2 feet right in front of the doorbell. The new chime looks good asthetically but sounds poorer than the regular/previous version.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to make things right for you!
In regards to the issue with the chime, please try to adjust the volume by pressing the volume button on the chime.
As for the detection issue, please try the following steps to see if the issue persists:
1.Set the “Motion defection” to be “All motions”
2.Delete the “Activity Zone” if you have set it.
If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. Please also provide the following information to find the root cause and assist you further.
1. A picture to show the position where you want to trigger the doorbell.
2. The exact time point when the doorbell missed to capture the movement. Such as November-23 at 14:00.
3. Please download any video from the app and send it to us.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Works as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had no issues with this video doorbell and it has performed as described, thankfully, since for whatever reason, delivery employees simply refuse to ring the doorbell or knock when making deliveries.
I would recommend this to a friendMs
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A friend familiar with cameras etc recommended this item but we are not super happy with it. Set up was easy which was nice. But we are getting many false alerts for moths and a bat or bird. We do not have the field set very broad or very tight so we are not sure why we are getting the false alerts. Especially by a moth flying around at night.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Stop Reading Reviews and Buy it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best in my opinion for a doorbell. I do wish it would integrate with my Blue Iris. It does work with Alexa but has limitations. You can view who is at the door but as of today doesn't allow you to communicate unless your on their application. Great instructions on setup as well.
I would recommend this to a friendWorks good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but sometimes doesn't connect immediately, also the picture is a little grainy making it hard to get a good quality picture.
I would recommend this to a friendGood picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure about this yet. The resolution is great. The chimes are nice . But twice so far it didn't catch deliveries. Its supposed to get better after a couple of weeks they said. So far it hasn't been put to the test. I really hope it does work out. I also wasn't able to speak to a person at the door. User error? Alexa limitation? I don't know yet.
I would recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. Please be assured that we always stand behind our products.
On Alexa device, it doesn't support two-way audio at present. It will notify you when it detects movements or someone rings the doorbell. Thanks for your understanding.
In regards to the detection issue, please try the following steps to see if it the issue persists:
1.Set the “Motion defection”to be “All motion”.
2.Delete the “Activity Zone” if you have set it.
If it doesn’t help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Please also provide the following information to find the root cause.
1. A picture to show the position where you want to trigger the doorbell.
2. The exact time point when the doorbell missed to capture the movement. Such as September-18 at 14:00.
3. Please download any video from the app and send it to us.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the ease of setup, need to upgrade my electric to it though as it is not compatible
I would recommend this to a friend- Pros mentioned:Video quality
Eufy Doorbell
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only works when it wants to but when it does it shows good pictures.
No, I would not recommend this to a friend Great security doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must have item to go with the security system, whether hard wired or wireless
I would recommend this to a friend