Customer Ratings & Reviews
- Model:
- E82021F2
- SKU:
- 6425487
Rating by feature
- Video Quality
Rating 4.5 out of 5 stars
- Mobile App
Rating 4.2 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Smart Wi-Fi Video Doorbell 2K Pro Wired for its excellent video quality, ease of use, and straightforward installation. Positive feedback also highlights the convenient storage options and effective night vision capabilities. However, some users experienced issues with the motion detection's accuracy and notification response times. Concerns were also raised regarding the AI's performance in identifying humans and occasional delays in notifications.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Died quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to install, but it disconnected and died in less than two weeks.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
In this case, could you please enable HotSpot on your phone and make the doorbell connect to your hotspot to see if it works?
If your doorbell can connect with the Hotspot, the issue should be related to your wifi. To locate the issue, may I know whether other devices connected to the wifi can work normally? If yes, please try the following steps to see if the issue will be resolved quickly.
-Make sure your wifi is 2.4 Hz wifi
-Confirm if your wifi is encrypted by WPA-PSK or WPA2-PSK
-If possible, move the router closer to the doorbell. The distance between the doorbell and the router should be within 30ft. The actual range will vary depending on a number of factors such as the thickness of walls, obstacles inside the house, and the location of the router.
-Some houses have two network devices. For example, one is the ISP-provided Internet gateway/modem and the other is a router purchased separately. During setup, make sure your smartphone and doorbell are connected to the same wireless router, and the Wi-Fi is not isolated from the LAN. Your phone should not be connected to the Guest Wi-Fi network.
-Turn off the firewall to see whether the doorbell can connect to WiFi. If so, please check your firewall setting to see if there are any special restrictions for the device. You can check the firewall setting on your router's official website.Please make sure these ports are allowed：
TCP：80, 443
UDP：0-65535
PS：Wired doorbells can support hidden wifi SSID, if you have an issue with SSID wifi connection, please try:
-- Unhide the wifi network
-- Connect the doorbell camera to the listed wifi network per device instructions.
-- Hide the wifi network.
-- Restart the doorbell camera using the “Restart” button in settings on the Eufy Security app.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
No chime, no dice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not let you use your existing doorbell chime. And it does not connect to my existing homebase 2. Debating whether to return and use the older battery doorbell. Not sure if 24hr recording is worth the cons. It could record longer if it did connect to the homebase & with them adding usb support for the base in the future. The two would be perfect together. Also, why not add a tiny battery for the existing chime?
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs!
I’m truly sorry this doorbell doesn’t work wiht homebase at present. This doorbell comes with a chime, just it can’t work with the existing chime. It is designed mostly for perople who wants larger local storage (up to 32GB) and continuous recording (5-day continuous recording).
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Voltage issue
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voltage should be specified not just fine print. Had to take back
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Worst thing. Kind of like a Yugo or a nova.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst doorbell camera I have ever purchased in my life. It doesn’t record crap. Could not talk to anyone at the door. Before you say “ hey I am opinionated and hate you” let me tell you. I replaced this with the Logitech circle view and it’s flawless. In your face imaginary opinionated person.
I would recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Dumb bell
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work very well, the doorbell itself works but doesn't always capture photos/video or alert you
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
In regards to the issue of missing movement, please try the following steps to see if it the issue persists:
1.Set the “Motion defection”to be “All motion”.
2.Delete the “Activity Zone” if you have set it.
If it doesn’t help, please provide the following information to find the root cause.
1. A picture to show the position where you want to trigger the doorbell.
2. The exact time point when the doorbell missed to capture the movement. Such as September-18 at 14:00.
3. Please download any video from the app and send it to us.
As for the issue of notification, let's see if the following steps are helpful:
1.Make sure you have enabled "notification" for eufy security app, steps: settings>notifications>eufy secirity>Allow notifications.
2.Make sure you have enabled "Notification" for both "Doorbell ring" and "Motion detect" on the app. Steps: Side menu>My devices>Doorbell settings>Notification.
3.Have you set "schedule" or choose the mode, such as "Home" or "Away"? If you have set it, please make sure you have enabled "Push notification" in the different modes. Steps: Security(on the bottom of the page on the app)>Doorbell-E8202>Home/Away>Enable “Push notification”.
4.If possible, try in a different network environment and try on a different phone.
5.Have you shared the devices with your family members and give them the "admin"? If so, please make sure if they have mended the setting for the doorbell on the app.
If it doesn’t help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Video qualityCons mentioned:Motion detection
Definitely worth trying
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was overwhelmingly disappointed in the video doorbell I was using so I was definitely ready for a change. This one was easy to install and the app is very easy to navigate. So far it hasn’t sent me constant false motion alerts which is a huge plus. Camera is decent quality and I like that it gives me a more than adequate view of my front yard and walkway. If you’re looking for a video doorbell with no monthly monitoring fees this one seems like it may be a winner.
I would recommend this to a friendBrand response from Eufy Team
Posted .Thank you for telling the world about how this product works for you! You sharing your story helps other know what to expect from this device, which is more valuable than the few pictures and words we ourselves can say about it. Knowing how it performs in real-life situations is what really matters, so thanks again. We promise to keep producing products you can depend on!
Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you.
???
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a big EUFY fan and I’m upset with this product. I had it at lower price and order got cancelled on Amazon. I wouldn’t recommend the wireless edition if anything.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Installation, Video qualityCons mentioned:Motion detection
Does everything I need it to do.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install and setup was easy. I specifically purchased this because I could store and access recordings locally without paying a subscription fee. This camera also allows you to record continuously for days, while still marking events that occurred along the way. The motion detection software could use some improvement. I had to play with it a bit at each setting bit its it still thinks a car or a tree is a human on occasion. If Eufy could improve that in their next softwares update or allow more granularity points between human only and all motion, I would give this 5 stars. In all, I would recommend if you want a decent doorbell camera with no subscription fees.
I would recommend this to a friend - Pros mentioned:InstallationCons mentioned:Battery life
Just What I Needed
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using the eufy Security Wired 2K Video Doorbell for about a week, I can say I'd buy another for a gift. The installation with the included package works with any wired doorbell already installed on your home. I basically swapped out my current one with this one with the preexisting wires I had. Then downloaded the application for it and the setup was simple. This is great if you have a preexisting doorbell. If not, you will need the wifi model. All in all, this is nice with constantly being powered without the need to remove to charge like other brands.
I would recommend this to a friendBrand response from Eufy Team
Posted .So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
Remember your device comes with an 18-month warranty. Anytime you need help, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
Wish it worked with Homekit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not Apple Homekit compatible. Homekit is the most secure system due to its encryption
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not fully satisfied with this item.
We really appreciate your feedback to make this item better. I can hear that this feature is very important to you, rest assured that I have passed your feedback to our product team and they will consider it. I much appreciated your valuable feedback. You know, design a product like a journey, we always upgrade our product per client's voice and preference. We never stop making progress so as to keep up with our clients' expectations and trust.
If you have any concerns, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
You can not access the camera without the interne.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs an internet connection for authentication, no internet, no camera access. No RTSP support and no home assistant support.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the WORST door bell camera ever have i seen
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Installation, Video quality
Easy Install, Great Picture
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this doorbell to review through the Best Buy Tech Insider program and I am very happy with it. It was easy to install and setup and since it is powered through my homes wiring, I don't have to worry about changing batteries or charging it. The video quality is top notch as well. The fact that it will learn faces overtime is great as well. Having the eufy security doorbell really gives me peace of mind while I'm away.
I would recommend this to a friendBrand response from Eufy Team
Posted .It's wonderful to know you've had such a great experience with eufy Wired 2K video doorbell and you are satisfied with the video quality. We are excited to be able to produce products worth talking about, and your story gives us the motivation we need to be better today than we were yesterday.
Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you.
No
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this because it wasn’t compatible with my doorbell it takes a lot of power
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thanks for sharing your product review. We are sorry to hear you are not satisfied with this item. The doorbell doesn't work with existing chime. The doorbell wiring requirement is 16-24VAC. Please feel free to contact us via support@eufylife.com or call us at +1 (800) 988 7973 if you have any other questions. We will always be more than happy to assist you.
- Pros mentioned:Video quality
Great Features; Easy Install/Setup; HD Video
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my eufy video doorbell. I wanted a wired doorbell because I've had several battery powered ones and I've found I couldn't rely on them working after some time in service. After installing the wiring, which took a couple of hours including a trip to the local home improvement store, it took me less than 30 minutes to install and setup the doorbell itself. The 1080p video is great and so is the wide angle field of view. The are many features and settings which can be used to tailor the video and recording to suit your needs. Features include setting activity zones, motion sensitivity, LED light function, video and audio adjustments. Also, recordings are captured on your own device which means no cloud fees, which I really like. Overall this is a great video doorbell for the money and I highly recommend it.
I would recommend this to a friendBrand response from Eufy Team
Posted .Thank you very much for sharing your story! We are so glad to know that you are satisfied with the image quality and the field of viem of the doorbell. We will always strive to exceed your expectations, so please keep letting us know what you love and what you need.
Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you.
been using this for three years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this for three years, and it’s still in good condition! The durability and performance have been impressive, making it well worth the price. Compared to other products, this one offers great value and reliability. Highly recommended!
I would recommend this to a friendExcellent, responsive video doorbell
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This video doorbell is great. used it to replace our previous arlo2 system doorbell and couldn't be happier. This is much more responsive and better/easier connection. This doorbell ties directly into the home wifi which in our case is much stronger at the front door as compared to the arlo system which connects to it's main arlo hub. That being said the signal is much stronger and clearer than our previous setup. 2-way communication with anyone at the front door is smooth and clear as opposed to arlo, no lag and no difficulty communicating in real time. The included wireless chime is another great feature that allows us to place the chime anywhere in the house to make sure we can hear it. The chime also allows volume level control to turn down or off at anytime if we prefer not to be bothered. Another neat feature to this doorbell cam is that it takes snapshots of faces approaching the door - I REALLY LIKE THIS - takes and saves a snapshot for you so that you're not constantly trying to move forward or backwards on the video to get a look at someone's face as they approach. Setup was a breeze as well, 2 wires, 2 screws, even comes with an angled mounting plate so that it's actually facing the direction of oncoming guests as opposed to straight out in the yard. This is a wifi doorbell but has wired power which is also very convenient so there's never any changing batteries in the doorbell itself. Simple as could be.
I would recommend this to a friendBrand response from Eufy Team
Posted .Thank you for telling the world about how this product works for you! You sharing your story helps other know what to expect from this device, which is more valuable than the few pictures and words we ourselves can say about it. So glad to know that you like the wireless chime and the function of doorbell that it takes snapshots of faces approaching the door. We promise to keep producing products you can depend on!
Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you.
- Pros mentioned:Video quality
Only option if you want continuous recording
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have two of these. The best feature is the continuous recording which none of their other products have. I like that it shows the motions on a timeline that you can skip through quickly. Much better than paging through dozens of short little clips that the other camera types generate. I wish their other products which show the clips on a timeline. But my flood light cam only shows you a list of clips. The people detection is not great which is why I'm not giving it five stars. I get a false person alert every morning when the sun is rising
I would recommend this to a friend Not compatible with Homebase 3
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can not store video on the new Homebase 3. Everything stays on the micro card
No, I would not recommend this to a friendwaste of your hard-earned money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish they had a 0 because that is what I think of this doorbell. I had to send it back twice and it still does not work, wish I never bought it so DON'T WASTE YOUR MONEY!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue! May I know more details about the problem with your Doorbell? You are more than welcome to let us know the specific performance if it doesn't work well, and we will try our best to help you out. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!