Customer Ratings & Reviews
- Model:
- T8214111
- SKU:
- 6547262
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the Smart Wi-Fi E340 2K Video Doorbell, particularly the clear camera quality and ease of use. Many find the battery life impressive and appreciate the overall performance, night vision, and accurate motion detection. The local storage option is also a plus for some users, while a few have noted minor issues with app performance.
This summary was generated by AI based on customer reviews.
Eufy Door Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful upgrade from previous model. The view is so much better.
I would recommend this to a friendDoorbell camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great doorbell camera. Love the split screen. You see everythinh
I would recommend this to a friendGreat item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item, works as advertised. Great product
I would recommend this to a friend- Cons mentioned:Battery life
support by email only
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery will not fully charge and eufy support were like try this and try that, communication by email only, I returned the doorbell
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Good Except
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video and all functions work good EXCEPT I can’t get it to work with my existing wired chime.
I would recommend this to a friend- Pros mentioned:Camera quality, Ease of use, Night visionCons mentioned:Installation
Excellent Quality, 2 Cameras!, Easy to use
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been in the market for a new Video Doorbell but there's just so many options out there. The options start to really fall of if you're not interested in paying a monthly/yearly fee. Cue the eufy. I've had it setup for a week now and it's been great. Picks up much better than my old video doorbell. Though I did have some false positives over the following days. Setup was a breeze and getting it synced to my network through the app went without a hitch. The app is also quite easy to use. It was also way easier and intuitive to add a family member so they could also view it as well. My biggest like on this has to be that it utilizes 2 separate camera's. There's the front facing, which has a pretty darn good field of view and fantastic quality. Then there's the bottom camera that you can monitor if you have a package dropped off on the porch. I had mentioned some false positives. It seems those are fixed now since I changed up the zones (which I didn't realize you could do) so now I only ever get alerts when there's an actual package or someone at the door. A quirk would be the connection to hook up the doorbell for wired installation. It would have been nice to just use my wires I already have, but you need to use the connectors they include with the Doorbell. It's clunky really, and making it so the pre-existing wires could be either looped around the leads on the back or where they would slot in like speakers on a stereo receiver would be a much easier install. It would also have made mounting easier as I had to hide not only the actual wiring, but also their connectors so it was a bit of a fight to get it in place. I do like that it came with a wedge. The last one I had did not, and I had to buy some . I did buy an 3rd party adjustable one as the way our doorbell is installed, it faces the opposite side of our entry way so it doesn't pick anyone up until they're quite literally next to it, though I've not had that issue with the eufy. I wish the onboard storage was larger, especially given that flash drives as small as thumbnail have as much a 512-1024GB of space now. If you opt for the monthly fee, it's stored for 30 days on the cloud, otherwise, you have 8GB of local storage which really isn't a lot when you're recording at 2560x1440 in either color or in Night Vision, especially if you live in a busy locale. Even if not increasing the size internally, allowing the ability to either connect a flash drive or expand the storage with an SD Card would go a long way with having some more peace of mind. Overall, it's a really fantastic doorbell and outside of the clumsy installation and limited local storage, it's a great unit and competitior in a very crowded market.
I would recommend this to a friend waste of $$
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was a waste of $$. The internet connection would never stay on when I was using other electronics. The doorbell was less than 10 feet from my modem. It was always offline. I should have purchased a different brand and paid the monthly service.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Battery life
Missing motion and bad battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started out good then started missing motions. Battery doesn’t last long it’s been a less than a week and already at 20%
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com. Our customer service team is always ready to help you and are eager to help you fix the issue.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Wish it did continuous recording like my last one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Eufy. However, this doorbell has no option for continuous recording and BestBuy states you can add an SD card which you can not.
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Terrible product. Even worse tech support.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product. Despite of reducing sensitivity, creating very specific activity zone, this camera keeps triggering false motion detection all day long. From flying leaves in the yard to cars driving by the house, it keeps getting activated. Reached out their support. They sent a copy/paste canned reply without even reading my issue, asking me to do things that I had already done. No phone support. Only email support that takes 2-3 to respond. Total waste of money!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
DONT DO IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I REGRET SWITCHING FROM RING TO EUFY. DONT DO IT!! CUSTOMER SERVICE AWFUL, MOTION DETECTION AWFUL, MISSED NOTIFICATIONS
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Battery life
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn't last. Doesn't record package being dropped off. Just not a good camera. I wished I never purchased it
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@anker.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Temporary device
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell works for a while, then its WiFi antenna dies. Device no longer can connect to the band it saw before. The customer service center for eufy is no help. It offers a replacement but I cannot cross reference my purchase from Best Buy of 6 months ago.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Worked just for 5 month. Won’t recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door worked perfectly during five months I bought it back in December and now is May and doesn’t work anymore is off-line constantly, I connected and reconnected finally the doorbell gave up and doesn’t work even when is connected. Customer Service is really really messy. You have to call and wait for them to answer, that I will be able to claim my warranty
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
lost package bad company on track is no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no delivery package driver never delivered to me—///////
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
No notifications
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an android device and the app has stopped sending notifications. Been working with "customer service" but they keep going around in circles on why its a problem on my end and not theirs. Took screenshots of every setting they wanted and still can't come up with an answer. Everyone who doesn't have an apple, stay away.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Garbage company.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot say as the solar camera worked so badly we're not willing to install this. We're going to just return everything with this companies name. Horrible customer service with them.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com. Our customer service team is always ready to help you and are eager to help you fix the issue.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Poor customer Service maks this a No Ho
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it’s a good product, but the customer service is so bad I will never find out. Over a week of trying to get customer service to troubleshoot the connection and still nothing. A failure and customer service makes this brand a no buy. 
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
doorbell
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this in November of 2023 Now 6 months later it will not connect to wifi. would not recommend this product
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Pros mentioned:Camera quality, Ease of use
eufy Security, Anker Quality
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have another eufy Security device (by Anker Innovations) for our home. It's worked well for us, so far. We really appreciate the build quality, consistent reliable performance, and level of security it provides us. So we were very much looking forward to adding this video doorbell to our home security system. Right out of the box I could see that this eufy video doorbell was going to be pretty simple to setup. The Quick Start Guide explains the process step-by-step in great detail. Since I already had the eufy Security App, adding this new device to my account was easy. You just follow the directions. I really appreciate that you have the option of installing this video doorbell using your existing wired connection, or powering the device with the rechargeable battery. And, the eufy Security App keeps you informed about your doorbell's current battery level. This device can work with the eufy Security HomeBase (if you have that system), but that's also not necessary to have in order to use this video doorbell. It's great that you don't need to pay a monthly fee for cloud storage, as the device itself has 8gb of built-in storage. That should be more than enough for the average homeowner, though you can always go into the app and delete older saved videos to free up space. Now when comparing my previous video doorbell (from a different well-known brand name) to this eufy, I do notice the difference in video quality. The 2K is brighter and clearer, even in the dark with infrared night vision turned on. And the dual cameras really do a good job of fully covering the immediate area within my front door entryway. Notifications sent to your mobile phone alert you wherever you happen to be (even if you're not at home). Once the doorbell has been rung and you get that notification, you can send a preset default audio message, or use the talk button to speak directly to your visitor or delivery driver, yourself. The audio quality of the speaker sounds pretty clear and is loud enough, too. An awesome feature, which I really like, is that the camera can "detect" a package, and notifies you. However, it doesn't always get this right. Since I do get a great many packages delivered quite regularly, this is a particularly useful feature for me. This eufy video doorbell even goes a step further with optional 'Delivery Guard' - an app setting that can be enabled - so once a parcel has been delivered, if someone else approaches (to perhaps take it), the doorbell will play your custom voice response. There are many customizable settings in the app! So far I've not seen any real lag or delay in connecting with the camera, which is good since the whole point of having a video doorbell, is to not only monitor people approaching your front door, but also being able to interact with them if need be.
I would recommend this to a friend