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Customer Ratings & Reviews

Your price for this item is $39.99
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The comparable value price is $199.99

Customer reviews

Rating 4.6 out of 5 stars with 824 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers commend the 10.1" Portal (1st Generation) for its excellent video calling capabilities, ease of use, and clear, large screen. Many appreciate the Alexa integration and straightforward setup process. However, some users wish for a wider selection of available apps and more comprehensive instructions. The device's strengths lie in its user-friendly design and convenient communication features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 824 reviews
  • Pros mentioned:
    Video calling

    Rated 4 out of 5 stars

    Video calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with video calling. Great for kids to keep up with grandparents and see them when visits do not happen often.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Excellent product with fabulous speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has given our family much joy because we can communicate with them. Service from Best Buy is weak because very few people know how to work it

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 3 out of 5 stars

    Pretty Cool for Granparents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's decent. My dad seems to enjoy. Sadly, it seems that the device requires Facebook to be installed on a smart phone in order to receive calls to the portal. My parents are a bit technologically illiterate but badly wanted a way to FaceTime with the grands. They don't know how to use a smart phone so we are unable to initiate calls at this time. If someone knows how to bypass this issue, please advise. If we could figure this out, the product would be a 5 star gadget.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Cool Decice

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one for my wife and daughter and one for the grandparents. They work well. Setup was quick and painless. I bought both while on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 4 out of 5 stars

    Feels like your in the same room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using the portal for speaking to family and friends clear picture but sometimes the person on the other side can not be heard well. I love that you can listen to music, watch news and so much more.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Love these!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought our family members these as a thank you for wedding help. After the initial video chats it's mainly used for music now but still love it.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I bought two on amazon days and it is worth every dime and than some. She can chat with her family on messenger or through the tool

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Facebook 10 Inch Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to connect our great grandmother to our granddaughter. Simple to use for her age and has been a blessing on allowing her to check in.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great for families separated by distances!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my four kids who live far away from us! Love the video quality. Our 8 Grankids are entertained by the various functions and Story time!

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one for our daughter in California and one for ourselves in Vermont works great clear picture love the way it follows you and good sound

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Bring the family together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave the Facebook Portal to my wife for christmas. She loves it. We can talk to all of the grandkids and it's great way for our family to be together.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Gift item for friends adult children

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 Great gift items the children use them a lot to communicate with each other. Should have also gotten one for myself.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Easy to set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have kids and grand kids out of town. We are all able to talk to one another at the same time. Closest thing we can get to being all together.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sunshine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my Mother so that she can still talk and see all of her family. She loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it to communicate with my parents who are far away. Quality is great specially when your moving around

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Portal is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal is great. Much nicer than trying to use your phone to video chat. Plus it doubles as a digital picture frame when your not using it.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 4 out of 5 stars

    Great way to communicate with family and friends.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and clear video. Very useful for people who communicate everyday and wants to stay in touch at no cost. Motion camera is great to capture movement without holding a phone.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    The commercial hooked me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw the commercial and thought about my daughter living away from me while having kids. This solves the problem. Instant big screen connection.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Pretty cool device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son moved down to Florida and we use the portal to keep in touch. Nice picture and it’s nice that it follows you around while we talk

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Facebook portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my kids as Christmas gifts. One lives near St. Augustine, Fl and the other lives in Ohio. They love their portals. Better than Skype.

    I would recommend this to a friend