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Customer Ratings & Reviews

Your price for this item is $39.99
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The comparable value price is $199.99

Customer reviews

Rating 4.6 out of 5 stars with 824 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers commend the 10.1" Portal (1st Generation) for its excellent video calling capabilities, ease of use, and clear, large screen. Many appreciate the Alexa integration and straightforward setup process. However, some users wish for a wider selection of available apps and more comprehensive instructions. The device's strengths lie in its user-friendly design and convenient communication features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 824 reviews
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Awesome technology !

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased two of these and the picture and audio quality is awesome !

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great for talking to my daughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter lives 2.5 hours away and we talk on this portal all the time and works great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buggy so far, but hopeful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother bought one of these for my Mom for Mother's Day and suggested we all get them. The good: The video quality and tracking are really, really good. voices are clear, volume is just right. Getting the video enhancement stuff to work though? Hit and miss, with more misses. I can't seem to make them work much more often than when they do. I don't like that it has 2 wake phrases, "Hey Portal" and "Alexa". I would be nice if I could just use "Hey Portal" and have it pass requests that the Portal can't understand to Alexa behind the scenes. In my case, the frustration is that my Echo in the kitchen will pick up requests to Alexa about half the time, and the Portal will pick up the requests the other half. I got the promotional Mother's Day price of Ninety Nine dollars, so I feel that was a good deal, but I think full price would have been a rip off. The "Hey Portal" portion of the device understands very few requests, and I think the biggest upgrade they could make would be for it to have better voice integration with YouTube. If I could have it launch the YouTube app and respond to voice requests to search for and play videos, I would easily add a star

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great family communication device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now the family can see each other on calls, plus being able to have 6 calls at once is a blast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and easy communications!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and get connected. The games are also a good activity to pass the time.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Absolutely love the Portal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal allows my distributed family to keep in touch easily, better than phone video chats.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Family time is fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So love this. Family communication is more frequent. Easy to use. Fun to Use. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Love our portal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our portal ! Great way to communicate with our friends, family, children & grandchildren!

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my second facebook portal; that alone should say enough about how pleased i am.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as gift. Feedback has been very positive. Replaced Google device. Very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Portal with Alexa

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Portal is used daily too play songs. It's a great size for Video Calling.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love portal, i use portal on the kitchen, works great, easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sister loves it! Niece and nephew love it! I love it! Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mother-in-law and she loves this. She finds it very easy to use and she wants to get one for her family overseas.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great way to communicate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our daughter and grandkids are over seas. This is a great way to see them and speak to them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great toy to keep in touch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Wife didn't know she needed it until she had one. Uses it almost daily now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Linking families is so helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal is very easy to use. Setup only takes a few minutes Alexa is part of the system.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Awesome product for beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the portal, it allows us to keep in contact and seeing loved ones far from us easily.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    very easy to use for not being tech person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this, I am able to see people I can't see. Makes me feel closer to family and friends

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to communicate with love who when your are not able to see them in person.

    I would recommend this to a friend