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Customer reviews

Rating 4.6 out of 5 stars with 456 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the Portal Plus's large screen size, high-quality video calling, ease of use, and impressive sound quality. Many appreciate its user-friendly design. However, some users express disappointment with the limited app selection and inconsistent Alexa functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 456 reviews
  • Rated 5 out of 5 stars

    Exceeded my expectations

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was doubting to acquire this product but I gave it a try. The WhatsApp and messenger calling feature along with the camera following you is incredible. Also, alexa enabled and Spotify allowed me to remove an extra echo device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for connecting with family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother n law has had this for a while and always call his sister on Sunday's with it so i wanted to buy her one after seeing it. It was a wise decision she loves it and so do i. Great quality video calling and great sound it is worth the buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely way of connecting with family

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal on it so I couldn’t pass it. Lovely way to connect with family and friends from afar. When not using it for FaceTime, it’s a wonderful digital picture frame. We all love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device to replace my iPad that I had in the kitchen and to be able to FaceTime my kids when they were out of town. Turns out that not only can I do that, but much more. The only downside is that I cannot see my Ring doorbell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This actually made our Christmas a lot better. We usually all get together but since the pandemic we are staying safe. My mother was actually able to see my brother while he opened his gifts. It made her day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to see our loved ones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two of these, one for my nephew and one for my mom and I. My mom is 84 years old and now my nephew can call us and we get to see him. We have also called some of her nieces. It allows us to see them more than once a year. We love it !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving my family.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gift has brought me closer together with my mother during the current pandemic. She is currently in a nursing home and this device has help us both communicate with her and her other family members.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all, good but but there should be an option to stop follow me mode or stay in wide angle mode. Right now there is no option and it is annoying to keep zooming in and out when in a group of people. Most appropriate with one on one chat/video conversation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my daughter and son in law’s anniversary so my grand daughters (3 yrs old, and 16 months old) could see, and talk to their baby cousin (8 months old). Both girls love to sit there, and watch the baby.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    has some glitches with following commands

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are times when you are asking it to perform a command but it doesnt respond. this could be that it needs the current software update done. Haven't had allot time since Christmas to use it or make sure it has the most current software installed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like very much.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way the camera follows you. But sometimes it is very slow. Love the special effects lots of fun. Needs a little tweaking. Hate that I can’t call my contacts if they don’t have Facebook. Seems like it would be simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large format assistant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I've only used the assistant and haven't used the Video Calling feature. Works as advertised. I will update this review when I have used it more. Mainly wanted it to view my Facebook Photos.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the Echo Show over this device. The only thing this system has going for it is the sound and the display is decent and touchscreen.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Lots of fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter and I had a blast with the special effects. We couldn’t stop laughing! The speaker isn’t as good as the Echo Show though so I use my Alexa devices to stream music from Amazon. I’m looking forward to using the group call feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to communicate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the Portal plus and we love it. In fact 3 people who saw mind bought one for themselves. So many features. I am using this for everything. Music, grocery list, calling family members love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Parents love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a gift for my parents so they can FaceTime their granddaughter easier. Great quality on the calls and they love the extra features like the time and weather display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up for elderly loved one

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used this for our loved one to keep communications going while COVID. Aides would have to help her connect, but it was priceless to be able to see her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device to keep in touch with family & frie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal has been an awesome device for my husband & I to keep in touch with our sons & grandbaby. It's wonderful to be able to have a connection to family who lives far away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everybody needs a portal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought one for ourselves and one for our grandkids. How awesome it is to be able to see them so vividly when we talk. Plus, we can read them stories from our Portal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been working well so far. I make calls using WhatsApp because I don’t have a Facebook account. Voice commands are decent.

    I would recommend this to a friend