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Customer reviews

Rating 4.6 out of 5 stars with 456 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the Portal Plus's large screen size, high-quality video calling, ease of use, and impressive sound quality. Many appreciate its user-friendly design. However, some users express disappointment with the limited app selection and inconsistent Alexa functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 456 reviews
  • Rated 5 out of 5 stars

    fun new product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we bought the portal to keep in touch with family and friends and it works great. My wife uses it all the time. it's like we are there with them. Everyone should have one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome way to stay in touch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome way to stay in touch with my grand child and family that don’t live close. I would recommend to anyone to purchase this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Facebook portal plus. I love it when I used it to call my family in Africa and how the camera follow me around everybody want it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Useful!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great! Use it all the time to stay connected with friends and family, and find myself using the Alexa feature more and more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Takes a little getting used to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it just wish there was an instruction manual with it. I am an older person and it would be much easier if an I had a manual at my fingertips with explanations for use.

    I would recommend this to a friend
  • Cons mentioned:
    App selection

    Rated 3 out of 5 stars

    Very limited

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish more apps would work with this. Not many other users but video calling others who have Facebook

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My love seat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, I love that it is electric. I hope we have along time of use. I can sit without using a pillow under my head.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for long distant grandparents!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought one for us and one for our son who is stationed in WA state. Our granddaughter is 2 and she will call us now and want story time. its great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 3 out of 5 stars

    good for calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gteat for FaceTiming but that’s it. The Alexa’s and google homes are much better for everyday use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like how this lets you connect to people all over the world and friends locally alike. Like all the features too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tech could use a few tweaks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it the idea just think it needs a few tweaks. It is Alexa compatible but can’t include it with other echos. Add it to groups etc. and the hey portal options are rather limited.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wife loves it, easy set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved out of State so I bought us one and our daughter one so we could see our granddaughters whenever we want to. It's so much more than we expected,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one of these for myself and one for my parents for Christmas. This thing has been great being able to see and talk to my parents 600 miles away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not so far away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My aging grandparents suddenly aren’t so far away. They have easily adapted to using this device and love it. Even though they are both in their 80’s!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to see and talk to friends and family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the Alexa features and simplicity of using this portal. Like that the camera will follow you and zoom in/out as needed to keep you in the frame.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for terminally ill child in the hospital to take classes and visit with family. It brought the world to her.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for smart home hub with a camera this one is the one to get but it still needs work with its ai system Google is clearly better as die me I own both

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection through distance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Through Alexa portal, I can see and talk with my mom who lives in Mexico. Alexa brings me closer to my family even through distance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    beautiful picture frame

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this mainly as a picture Frame but it has several other features. being able to spin it from portrait to landscape is a great feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for keeping up with the family around the co

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift for our family that is separated at this time. Have used it weekly to keep in touch. Very happy with this unit

    I would recommend this to a friend