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Customer reviews

Rating 4.6 out of 5 stars with 456 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the Portal Plus's large screen size, high-quality video calling, ease of use, and impressive sound quality. Many appreciate its user-friendly design. However, some users express disappointment with the limited app selection and inconsistent Alexa functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 456 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Portal Plus

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have for any home! We have had no issues, and was pretty simple to install! I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to face chat with all my fb contacts, especially family. Love how the camera follows you so you don't have to be still in one place.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 3 out of 5 stars

    Was good but not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I tried it out and see for myself, I thought it was cool. The smart video camera was pretty cool, it tracks every movement I made wherever I sit, the video quality was almost perfect, but it was pretty cool. my only issue is, who do I call, who would I chat with the most on Facebook messenger? So I decided to return it. it's not for me but if it's for somebody who use Facebook messenger and video quite a lot, then this is for you. When I had it, I heard Facebook Live will be implemented in this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Display but limited in features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my wife, she likes it but find it's limited compared to an iPad or Smart Tablet. So far so good on using it with messenger, but wish it was compatible with other apps.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fun addition to Alexa assistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Portal app and Alexa app are separate so that's a little clumsy. Good video in Portal and excellent voice recognition in Alexa mode.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!!!! I love this. It keeps me connected to my family plus I can watch YouTube and recipes all while in the kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Merry Christmas to my wife

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 of these as Christmas presents. My wife loves it. Great picture. like that the camera follows you if you happen to move a bit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great communication tool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. My mom will love being able to talk to her grandkids and seeing them at the same time!

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    me and my friends liked this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked so great that I even bought it for my friend and even they liked it. I use it in the kitchen to help multitask.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great for FaceTime or video calls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice if Relative is far and get closer as talking to them and seeing fully seems it’s like that they with you. Don’t feel missed them.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 4 out of 5 stars

    Great product for the grandparents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my ipad, they use the portal. Works great for them! The bad thing is that you can't transfer from phone to portal without it being a pain. But they just call us back.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great but could be google assistance instead of al

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product and nice screen size however I do not like Alexa software will be much better having google assistance on it instead.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Awesome item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased three facebook portals for ourselves and our two adult children. Now it's like we are talking to each other in person. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Seamless and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product which seamlessly accessed messenger. Calls are great quality both audio and video (even without the best internet connection)

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for whatsapp calling. Voice clarity is very good. I wish they would have allowed apple music and other applications as well.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Feels like I'm there visiting family.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than FaceTime. This is the way to spend time with family when you can't be there with them. Excellent picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Love this portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we are in love with this product, it really helps speed up camera calls with the family members

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    I bought two for video conferencing with my daught

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We enjoy the many capabilities of the Portal! Alexa is a lot of fun, especially with Amazon music! And we like the 14” screen size.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Good Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must if you have grand-kids and out of state. This portal is perfect for being able to spend time with the ones you love. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great device for connecting to loved ones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use our Facebook Portal to connect with our loved ones and so far we are very pleased. Arrived promptly and was easy to set up and start using immediately.

    I would recommend this to a friend