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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 165 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers enjoy the straightforward installation process and the reliable overall performance of this product. While many users appreciate the modern connectivity options and clean design, some have expressed concerns regarding the lack of advanced features and occasional false alarms. Additionally, users noted that the device can be overly sensitive to steam and would benefit from the inclusion of a built-in night light.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 165 reviews
  • Rated 5 out of 5 stars

    Easy way to make all your house alarms smart

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple set up and a great way to be able to see what’s happening in your home when you’re away. It connects to non-smart models to let you know when any alarm is going off in your house.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worked great for about 7 months

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 9 of them to replace some alarms I had that were EOL. From October to around May things were great. Since then, 4 of them have started triggered false alerts constantly, usually in the middle of the night. Another one started doing it today. I clean them with compressed air, I’ve fully reset them, and I even moved them to their own dedicated network. Going insane from these things. Buy literally anything else before getting these. They are defective and will fail in the first year. Look at reviews elsewhere that aren’t incentivized.

    No, I would not recommend this to a friend
    • Brand response from FirstAlertProductExpert
      Posted .

      Hi, thank you for your feedback. We're sorry for any inconvenience related to this; we would love a chance to make things right. In order to properly assist you, please reach out to our support team at 800-323-9005 and reference your case number 17489338, which we created in hopes of getting everything working. - Maria FirstAlert

  • Rated 5 out of 5 stars

    Replacing nest protect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install with all the right tools.would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaces Nest CO monitor.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest version CO monitor expired after 10 year life. Exact replacement with adapter cable to plug into Nest power cable. Simple setup.

    I would recommend this to a friend
  • Cons mentioned:
    Alarm accuracy

    Rated 1 out of 5 stars

    NOT AS GOOD AS NEST

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't silence them if you're away. SO many false alarms. Total garbage

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced a Google Nest sensor which is no longer a

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to replace the Nest sensor we had with the included adapter in the First Alert packaging. Seems to work fine but did have to download and set up an additional app - not a big deal.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    First Alert Smoke Detector Nest Replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrible product. I do not recommend you buy. Multiple false alarms within the first 30 days. Usually due to air-conditioning kicking on around the house which I don’t understand why the alarms would go off in the middle of the night. It woke up my family twice scared in the night and would definitely not purchase this product ever again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works as intended. However, it’s a significant downgrade from the nest protect. It simply is not as elegant as the nest. Moreover, it has reduced functioning. I do miss nest p.

    I would recommend this to a friend
    • Brand response from FirstAlertProductExpert
      Posted .

      Hi Taaban, thank you for your feedback, we understand how important continuity and design are when transitioning from long-term Nest devices While our product may differ in appearance and battery requirements, it was designed to meet updated performance standards and integrate seamlessly with modern smart home systems. We’re committed to delivering reliable and innovative solutions, and we’ll be sure to share your comments with our product team. - Maria FirstAlert

  • Rated 5 out of 5 stars

    Works with Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed when google decided to discontinue the Nest Protect. This fit the bill for me as it works with my other nest protects that havent expired and is aesthetically pleasing to me on the ceiling. So far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Replacement for Nest Protect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good replacement for 10 year old Nest Protect. Lower quality than Nest product, but simple swap using Nest mounting bracket and wiring adapter.

    I would recommend this to a friend
  • Cons mentioned:
    Alarm accuracy

    Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. Goes off everyday for no reaso. I have 8 hardwired and 1 battery operated. At least 6 of them keep going off with false alrams all throughout the day. I wanted these because of the app notifications however it made me rush home multiple times for false alarms.

    No, I would not recommend this to a friend
    • Brand response from FirstAlertProductExpert
      Posted .

      Hey Nikki, thank you for reaching out! We take your issue seriously. Under normal conditions and with proper installation, the SC5 detectors should function reliably. We would love to help you get everything functioning correctly. In order to properly assist you, please reach out to our support team at 800-323-9005. We look forward to hearing from you. — Charlie FirstAlert

  • Rated 5 out of 5 stars

    Good but test them out early

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item, purchased a few of them and one had an issue which required a replacement of the item

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing--I wanted to replicate the experience of the Google Nests I have had for 10 years which are now discontinued. These were meant to be the true heirs of the Nest alerts but are barely a shadow of them--gone is the motion-activated ring lights we used to light up our dark hallways, the pleasant voice tests, quiet confidence in the combo CO2/smoke detection, and easy to quiet alarms. These First Alert model alerts are loud, obnoxious, and tinny sounding, the lights are hardly controllable, and emit a cold while LED, with a difficult to press silencing button. One of the two I purchased went off falsely TWICE within three weeks (in the early morning, no less) and I have trashed both of them to be sure they never return. And the 10 day return policy passed, so no money back. Garbage.

    No, I would not recommend this to a friend
    • Brand response from FirstAlertProductExpert
      Posted .

      Hi bugsy, thank you for your feedback. We truly appreciate you bringing this to our attention. Your concerns are important to us, and we’d love the opportunity to make things right. Please reach out to us and reference your case number 16088031 so we can assist you promptly and effectively. FirstAlert

  • Rated 1 out of 5 stars

    Dissapointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really disappointed with this product. It's a significant downgrade from the Nest Protect smart smoke detector. It doesn't have a night path feature or perform nightly checks, and you can't silence it using an app. The green status LED light is overly bright, illuminating half of the room and shining through the detector, making it pointless to try to block it.

    No, I would not recommend this to a friend
    • Brand response from FirstAlertProductExpert
      Posted .

      Hi, thank you for your feedback, we appreciate you taking the time to share your experience. For safety reasons, silencing an alarm requires your phone to be within Bluetooth range of the detector. This ensures that only someone physically present can dismiss the alert. We also understand the value of features like a motion-sensing night light and are currently evaluating its potential for future versions of the product.— Charlie FirstAlert

  • Rated 3 out of 5 stars

    Hit or miss

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 4 of these item and one of them gave me so many false alarms that i had to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that my phone will give me a notification that my smoke alarm sounded

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy install for replacement of Nest Protect.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not working as promised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We spent a lot of money upgrading to these smoke detectors, and they are working poorly, less than a month after purchasing. Two different ones have gone off with no smoke or steam nearby, and today one went off 5 different times. We bought this model to be able to silence them with our google home app, which is not working.

    No, I would not recommend this to a friend
    • Brand response from FirstAlertProductExpert
      Posted .

      Hello thank you for reaching out! We take your issue seriously. Under normal conditions and with proper installation, the SC5 detectors should function reliably. We would love to help you get everything functioning correctly. In order to properly assist you, please reach out to our support team at 800-323-9005 and reference your case number 17315278, which we created in hopes to get everything working.— Charlie FirstAlert

  • Rated 5 out of 5 stars

    Nest Protect replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Nest Protect after it's 10 year lifespan. Simple replacement, even used the Nest's mounting bracket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love these at both our old house rental and new . Peace of mind

    I would recommend this to a friend