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Customer reviews

Rating 4.4 out of 5 stars with 228 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 228 reviews
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Perfect for the independent kid

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what we needed for sending our 8 year old across the country to be with his uncle for a week, it gave us some peace of mind while helping him feel independent. Calls and texts work fantastic, it uses its own app which is just fine and more secure, but location ping also shows on maps for me. Location updates within seconds and is extremely accurate. Price is good and he loves wearing it. We disabled all games.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great for kids, but battery could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 10-year-old loves this watch! It makes movement fun with games and rewards, and I love being able to track their location, message or call them through the app. Setup was easy, and the safety features give me peace of mind. Only downside is the battery—it needs to be charged daily. Still, it’s a great option for kids who aren’t ready for a phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only works with subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I missed the last step in my research. Silly me missed the part about a network subscription being required to use the watch for basic use like telling time or playing games. It was cheaper than most major phone networks by a few dollars, but still was not what I thought. Either way, my kids love it, and will circle the house to meet their steps goals. I do like how they can call each other and both parents directly. Just make sure you read the fine print before you buy.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 4 out of 5 stars

    Great device for kids too young for phones!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this watch for our kiddo just over half a year now. It’s been great for all features except when it comes to the game mode the watch can slow down and crash often. Otherwise the GPS, calling, and texting feature are great and extremely safe/ secure. We chose this specifically as we can pick who they communicate with and do not have access to the internet of the capabilities to “buy” anything in an App Store. We also utilize the school feature so they can wear it daily. You pay less a year for the service than a cell phone as well at $10 a month. Would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Get this if your kid is too young for a cellphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 9 year old started having interest in smart phones and smart watches recently and was asking about getting a phone or a watch for Christmas. I was so relieved when his father found a smart watch that allowed my son to have smart watch capabilities without actually getting a smart phone. We got one for him and his 8 year old brother, and so far it's been such a great decision. Them being able to so easily call me and text me is so helpful. I also really like that I can easily see where they are, regardless of whether or not they're near Wifi, and it also tells me whether or not they actually have their watch on their wrist. So far, this watch is a real game-changer for us and I couldn't be happier with it.`

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great watch for kids but I wish you got more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my 5-year-old daughter. Overall, it's a nice purchase. But for the annual subscription that you have to pay, I wish that you got more out of the device. Battery life is not a full day and there is no sleep tracking. It's a very basic tracker and is mostly useful for GPS and calling/message your children. I understand that there will always have to be a subscription because of the selling point of this device, but I feel like outside of having cellular capability, it isn't offering much compared to other Fitbit devices. I do like that in order for someone to communicate with your children, YOU have to approve them through the app (more safe vs having a connected watch that accepts calls/messages from anyone). I also like that your kids can connect to friends.

    I would recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      We appreciate you sharing your thoughts on the Ace LTE, Troy. While we’re glad you like some of the features, we hear your concerns as well. Your feedback is valuable to us and we want to hear more — when you get a chance, here’s a link to our survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Great Hit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a gift. Great hit! The color and features are exactly what was requested and very well received.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Loveee it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is so obsessed with her new watch! Helps me have communication with her when she goes to her dads house

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Love this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this product. I bought this for my niece last year and it was definitely a big hit with her. I love the fact that it also has GPS installed in it and it can make calls if needed.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Wonderful alternative to phone for younger child

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best gifts I could have ever gotten my 8 year old. Only downside is the subscription and the battery life. Would be nice if it could last more than a day but it’s great be able to track and communicate with my child with control over who can contact him and who he can contact. Now we are randomly getting texts from our sweet boy telling us to have a nice day and that he loves us. Can’t wait for our middle child to be old enough to buy him one as well.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Kids watch / with app for call screening

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good. Size for kid is also good.battery life good. Calls are good . The app is also good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great watch for my son!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid loves it. Getting him excited about some healthy habits and we can control his device through an easy to use app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Optimistic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought almost a year ago and worked great to make phones and text with my child but then it stopped charging. The replacement was stuck in fastboot. Hoping third times a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Great for tweens

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her new watch. She is able to keep in contact with us as she explores the neighborhood and develops her sense of independence. I like that we control who can contact her and it can't be used to call other friends with the same watch, only contacts approved through the parent app. Since she is under 13, there is a managed account, and we are setting up a special managed debit card to link so she can use tap to pay within limits. She is too young for a phone, so this is the best solution for us.

    I would recommend this to a friend
  • Pros mentioned:
    Gps
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Do the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros : nice buit , look and feel , location tracking , call and sms. Cones: once discharged , not able to track watch’s last location , minim $10 subscription with google lte

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, HirdeshS. We’re happy you’re enjoying the build quality and some features on the Ace LTE. That said, we hear your concerns regarding locating the device and the Ace Pass subscription. What prevents the device from showing your child's location are the following:

      1. Their watch is powered off.
      2. Their watch has low or no GPS signal.
      3. Their watch isn't connected to the internet.
      4. Their watch has been off wrist for an extended period.

      Regarding the Ace Pass:
      The Ace Pass provides LTE calling, messaging, location sharing, and Fitbit Arcade games on a child's device, removing the necessity for a separate phone plan. Activation and all features require an Ace Pass data plan.

      We’re here if you have any additional questions: https://support.google.com/fitbit/gethelp?hl=en

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Call or text your kids without a phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and it gives you an option to reach out to your kids without the distraction of a smart phone. It also checked the box of tracking your kids.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Best Watch for Kids

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product really , I gifted to my daughter its been 10 days she is using she loves it. It helps us to communicate when she is going to extra classes or sports. I really liked and recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Gps

    Rated 5 out of 5 stars

    Great Christmas gift for my daughter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 7 year old daughter loved her watch! Its easy to setup and has kept her active ever since she got it.

    I would recommend this to a friend
  • Pros mentioned:
    Features, Overall performance

    Rated 5 out of 5 stars

    Best watch for kids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome watch for kids to start with. Able to communicate and track there where about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great kids watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid can't get enough of this watch. Although there are more technologically advanced watches like the pixel watch and the Samsung he admits that you can't do as many fun things on those watches

    I would recommend this to a friend
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