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Customer Ratings & Reviews

$251.00

Customer reviews

Rating 4.4 out of 5 stars with 234 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 234 reviews
  • Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two watches for my nieces and they love them. The service is good and im able to communicate with them with no issue.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The $10 Monthly Subscription to Frustration and Fa

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this product to be very disappointing. While it’s marketed as a watch that can make calls, it charges the same $9.99 monthly subscription as other LTE watches but offers only half the functionality. To make and receive calls from your child, you need to use a specific app. Additionally, you can only add adult contacts who have Gmail accounts, which excludes grandparents, teenage siblings, and many others. You can’t add neighbors or friends unless they install the Google app, create an account, and go through the setup process, which is quite inconvenient. For $10 a month, you’re essentially getting a device that Google uses to increase its user base and track your child, family, and friends. Moreover, you are required to sign up for their subscription service before setup. If you accidentally subscribe for a year and decide to return the product, you won’t get a refund for the subscription. Overall, this product feels like an overpriced toy with limited functionality.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Google Ace Watch: Disappointing Performance

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Ace Watch isn’t that great, signal reception is unreliable, it takes time to connect, and it’s expensive for monthly subscription. I would strongly prefer an Apple Watch for kids with cellular with better network over this watch.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there. We’re sorry to hear that the Fitbit Ace LTE wasn't quite what you were hoping for. We’d be happy to look into your concerns and make sure you’re getting the best possible experience — when you get a chance, reach out to us here: https://support.google.com/fitbit/gethelp

  • Rated 5 out of 5 stars

    Excellent way to keep kids safe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent way to keep track of your young ones. And looks cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best electronic device I could get for my grandchi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not ready yet for my grand daughter to have a cell phone but this watch is the next best thing for her to have for emergencies!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice alternative to a phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my son who is too young in my opinion for a phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ok. I want to see what the next version will be like

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good first watch for 8yr old

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good first watch for my 8 yr old. Ok battery life and good activity tracker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    https://www.bestbuy.com/site/fitbit-ace-lte-kids-s

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves his new Smartwatch. He feels more independent. My daughter loves that she can keep in contact with him when he is visiting friends.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No one says that it has 5-6 battery life.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life 7 hours or less, even if you not used them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan whatsoever, bought this to replace a verizon gizmo , the gizmo as a parent, I can assign 10 phone number who my kid can call and receive calls from. This junk device requires everyone to download an AP to call him and doesn’t have an actual number. It’s basically like getting a call from WhatsApp. Very inconvenient unless ONLY two people are calling the kid- mother and father.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, NyGamer. Sorry to see the Ace LTE wasn’t the best fit for you. We’re always here if you need any support or have any questions — reach out to us here at this link: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery needs improvement And subscription can be cheaper

    I would recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there. We appreciate your feedback and take seriously your suggestion. We design a fully charged Fitbit Ace LTE to last for more than 16 hours. Battery life may differ based on your usage, network coverage, or signal strength. You can save power and extend battery life by tapping the battery icon in Quick Settings. You can also turn on the battery saver by:
      1. Long-press the top button, then tap Settings. (On some versions, swipe down.) After that, tap Settings.
      2. Tap Battery.
      3. Turn on "Battery Saver."4. Tap Ok.

  • Rated 4 out of 5 stars

    Good choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids enjoy and we can track the kid place and safety and activity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it should

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves this watch. She got a little bored with it but it does what it’s supposed to do. A lil bulky

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically brand new! Easy to set up and my kid loves it! Much more kid friendly than an Apple Watch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch for young kids

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has really enjoyed this watch and its a great monitoring device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughters like it but the volume may be kind of low.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good starter watch.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only been a week but it’s been good so far. Wish it came with more options for bands/colors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ace watch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our daughter lives her watch. It motivates her to put the tablet down and play outside.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor connection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Requires a monthly subscription for very subpar connectivity. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, AlexC. Sorry to see the Ace LTE may not have been the best fit for you. A factory reset will normally solve various issues — here’s how:

      1. On Ace LTE, long press the top button (Power Menu) > scroll down > tap Settings
      2. Tap System.
      3. Scroll down and tap Disconnect & reset > Ok.

      We’re just a click away to help answer questions: https://support.google.com/fitbit/gethelp