Customer Ratings & Reviews

My 9 year old son is really enjoying his watch! Very easy set up.

Loved the watch design and UX. However, repeatedly we'd charge it fully, and it'd be completely dead after two hours of use. Will return it unfortunately. And bummed they lock you in to a subscription before you can even try the watch out to see if you like it.

My Grandson loves the watch. We bought it for him for his birthday and he will now be able to keep in touch

Great for kids. My son likes the look. Wish you didn’t need the app but still a good product

Great battery and a good way to communicate with your child

Great fitness watch and tracking features for parents.

Reasonably priced and great way to stay connected.

One if you the people you want your kids to have access to dont have a gmail or smart phone dont get it. You can only set up using google and you can only call through app. Just got my sons watch and its already not accepting calls or text nor can he send emergency text. His location takes at least 5-10 mins to update. Just save yourself the time and money.

Excellent gift to s child you doesn't have a phone

Not durable. We have had 3 crack/break in one calendar year. Most recent one last less than a month. Great watch for kids in terms of user interface, but if it can’t survive a month worth of kid activities it is not a good product.

This is a pretty terrible watch for kids. The main issue is school mode only disables the games so your kid can still call, text, set alarms and everything in school. I would recommend buying other watches for you kids.

The watches constantly glitched out, kids greeted with messages to factory reset and lose all their progress. It was a great idea, I think they should release the app for apple watch and let the world enjoy it.

Got dropped once and stopped working so now I have to buy a brand new one. Since it’s meant for kids it should be more durable

not what we wanted in kids watch. You need gmail account to do anything

My son has been asking us for a smartwatch because he lost his previous watch. He is 12 years old and we are trying to get him to be more active, but we also wanted something to help keep him safe. We came across the Fitbit Ace LTE and decided to give it a try. The watch came with a wristband, the actual watch itself, and a protective cover. The wristband is great because it is a soft velcro band that is soft around his wrist and easy to put on. The initial setup of the watch was incredibly fast. You choose the service plant that you want (monthly or yearly subscription), link it to your account, and it's ready to be used. The service plans are affordable, and at the moment, they have discounted deals for service. After the parent setup the watch with a paid account, hand it over to your child so he can create/choose his/her character and personalize the watch face to their liking. You will also have the option to setup Tap to Pay for them in the future (not yet available). The calls are great. They are clear and easy to hear. I was worried that there would be too much background noise, being that he is speaking through his watch, but I am able to hear him clearly, and I come through clear for him as well. He also has the ability to text from his watch, which can be a little difficult since the watchface isn't very big. But he manages to text us fine. The watch apps encourage him to be more active through games and move goals. Best of all, the watch is water resistant so he doesn't have to worry about removing the watch when he is washing his hands. As for safety purposes, I am able to track him wherever he goes. It alse serves to help find the watch, which we were not able to do with his previous more affordable watch. Another big plus is that we are able to keep track of his fitness activity. Everything is controlled via the Fitbit Ace app. Overall, we are very happy with the Fitbit Ace. My son is enjoying it, and I am happy that we are able to keep him safe with it by monitoring his location. I would highly recommend the Fitbit Ace to parents.

This model is not working in India as the app is still not available for Indian region. It should have been mentioned in the stores. Now It's a waste product for me.

Worst ever product! Can't believe google selling this crap. You cant even set the time. It randomly pick any timezone. Google helpdesk also not able to figure it for hours.

The Fitbit Ace LTE smartwatch is a great tool to not only help motivate your child to be active, but also to keep track of your child when they are on the go! First of all, the watch looks cool. My child can be picky, so anything that doesn't look the part won't get worn. For him to wear it, in my opinion, shows that the watch has great aesthetics! The ability to call and text from the watch works great! My child finds it fun to send me emojis and, honestly, it is easier for him to send me a voice text message then it is for him to try to type out a message on the watch. The call quality is clear and distortion free on both ends of the call. The watch attempts to make being active fun. From different games on the watch, to different screen animations that show how active my child has been, it is a very versatile watch that really tries to get on the child's level to attract them to be more active. My son enjoyed playing the games in order to earn points to decorate his "room" on his watch. My only annoyances with this watch are that, in order to add a contact to the watch for your child to be able to talk/text with, that contact must 1) have a gmail account and 2) must download the Fitbit Ace App, and in order to unlock more features or new games, you must purchase new watch bands. The app is the only way to communicate with the watch. Essentially, the watch does not have a phone number that can be given out to family and friends. All interaction is done through the phone app. I understand this is part of the process of keeping your child safe and knowing who they are contacting, but it is an inconvenient process when dealing with each individual person and trying to get them to download the app and sign up for a gmail account. In order to unlock new games or features, you must purchase additional watch bands for the watch. They aren't completely necessary, but it is something to consider. For these reasons, I gave the watch 4 stars instead of 5. This watch has a LTE data plan that needs to be purchased either monthly or yearly. When you consider the features of this watch and the price of the LTE plan, I feel the price is very reasonable! There is also an incoming feature to allow your child to use the watch to pay for items using NFC/Google Pay, however, that feature was not available at the time I received the watch and wrote this review. Other than the listed caveats above, this watch is a great item to keep contact with your child and to motivate your child to be active!

This is awful. It’s not easy to use or program. This will be returned.

I honestly didn't think this was a good thing for my kid at first. I just thought it would be one more thing that he'd leave laying around once he was bored with it...but it this has not been the case. He love his fit bit. The good - It's pretty easy to set up. My kid and I set it up in about 10 minutes. We did have a few issues where we kept getting switch back to what I assumed was German but we got it figured out. After syncing to my phone, everything else was pretty easy. He constantly tracks his steps and activity and watches the "noodle" or snake as he calls it. He seems to be pretty happy with the games as well. The texting and calling features work pretty well. I can hear him clearly and he can hear me as well. He's pretty good at texting on it as well. The app it straight forward and simple to use as well. The charger has a usb-c type plug so we had to get him a charging block for that but not a big deal. It hasn't replaced his phone but he definitely seems to pay more attention having the fitbit on and charged than he does his phone. The negative - my main issue with it is that you have to have a gmail/Google account to able to added as a contact. I get it but it's a little limiting. Had to create a gmail account for his mother and his grandmother. Not a huge deal but still limiting.