Customer Ratings & Reviews

As a parent, I am always looking for ways to ensure my child's safety and encourage a healthy lifestyle. The Google - Fitbit Ace LTE - Kids Smartwatch has been an excellent choice, and here's why: Pros: Call and Text Functionality: The ability to make and receive calls and texts directly from the watch is incredibly convenient. It allows me to stay in touch with my son without him needing a phone, providing peace of mind. GPS Tracking: The GPS feature is outstanding. It provides real-time location tracking, which is a fantastic safety feature. I always know where my son is, which is very reassuring. Engaging Activities: The watch is packed with activities that encourage my son to stay active. From step challenges to fun games, it makes fitness enjoyable and keeps him motivated. Kid-Friendly Design: The watch is designed specifically for kids. It's durable, comfortable, and easy for my son to use, which he appreciates. Parental Controls: The parental control features are excellent, allowing me to set limits and monitor my son's activity and usage effectively. Cons: Battery Life: The only downside is the battery life. We find ourselves needing to charge it every day or two, which is a bit of a hassle. However, it's a small price to pay for the benefits the watch provides. Overall, my son loves this watch and it has been super helpful in getting him more active. The combination of engaging activities and robust safety features, like GPS and call functions, makes this smartwatch a fantastic choice for kids. Despite the battery life being less than perfect, the benefits far outweigh this minor inconvenience. If you're looking for a kids' smartwatch that promotes activity and provides peace of mind, the Google - Fitbit Ace LTE is an excellent option.

What a fun watch! The Google Fitbit Ace is an exciting watch for kids that incorporates parental control, and a fun way to get kids moving and exersizing. Setting up the watch is pretty easy, and fun for my kid. The parent needs to download the Fitbit Ace app. The watch did need to be charged out of the box. After turning the Fitbit on, the app will connect with the watch. Your child will need a google email in order to sign up and use the app. During sign up, your child will get to create their own special character to help guide them along. Using the watch is simple. The child puts it on using the velcro wrist strap and uses one of the two buttons on the side to turn on and off or navigate. It will tell the time when you rotate your wrist just like a regular smart watch and show you tracking of your current goals. You can send messages to the watch, or hold a phone call on the watch. The watch can also be tracked, so you can keep an eye on where they are. The watch mainly uses wifi and bluetooth to connect to your phone and I believe uses open wifi to connect and send messages and get location updates. The watch incorporates little games to keep the kids active, like walking a certain number of steps, or staying active for certain periods of time. It is really a great watch. My daughter loves using it and playing the little games and is always walking around or exersizing trying to reach new goals. You can also see everything on the app so its fun to keep track with them. The watch is part of a subscription service so in order to use it, you have to be subscribed. The monthly fees are not bad in order to help your kids stay active and also communicate and keep an eye on them when they are not around. I definitely recommend this watch for families and think it's a great way to interact with your children.

There is a lot to like about the Google Fitbit Ace LTE Kids smartwatch, which features calling, texting, and gps. My 9 year old daughter has the Spicy variant and it is a very cool looking device. She wants very badly to love it, but she's not quite there and I find my own opinion to be the same as well. First, the good. 1. Build quality is very good. It has certainly stood up to her daily use which includes a lot of dance classes and some gymnastics. 2. The bands are very easy to attach and detach from the watch and are easy for children to manipulate on and off of their wrists on their own. We especially like how, when you purchase a new band and attach it, the watch automatically detects it and shows you the digital items you get along with it. Very cool! 3. The charger is also very easy for a child to work with. They should be able to snap it on and make sure the watch is getting charged with no problem. 4. The GPS works VERY well. Updates do not appear to be on a delay and locations are extremely accurate. 5. The OS is fairly intuitive for kids and my daughter picked up how to use it pretty easily. She especially liked the noodle that slowly fills the perimeter of the display over the course of the day as movement is logged. Now, the meh. 1. The battery life is kind've all over the place. Sometimes we've seen the advertised hours. Sometimes she'd end up with 10% left by midday. These were all moderate use days where all activity was roughly the same. There seemed to be no rhyme or reason as to why we'd see such fluctuations. 2. Calls and texts have been pretty hit or miss. I live in an area that gets great service signals from all carriers. Sometimes texts were sent and received from the watch instantly, sometimes they took a while. Sometimes calls went through and sometimes they didn't. Sometimes even when they DID go through, the quality wasn't good enough to actually converse. I will say this though, when a call does work, the quality is excellent. The mic on the watch is very good as is the speaker. I'm quite impressed with it. Lastly, the bad. 1. I don't know if it's a hardware issue, a software issue, or an optimization issue, but the OS can be VERY sluggish at times which in turn can be really frustrating for a young child. My daughter is way more patient than most children her age and even she was getting annoyed with how long a game would take to load up. Many times something would be loading, but you wouldn't know it because between starting the app and it being fully loaded you saw no sort of progress meter. Just a blank display. It made it very difficult to interact with at times. 2. A couple of times the OS did freeze up on us and a hard reset was necessary to get things working again. We gave it a solid 5 minutes to respond before doing so, so I don't think it was a matter of us waiting long enough. 3. The accelerometer isn't that great. For some games she really had to over-exaggerate the motions required to get things to register. This was another point of frustration at times. She was just trying to be a kid and have fun with it but the trial and error of finding out how exactly she needed to move was a bit off-putting and degraded the experience a bit. While we do like the watch and love the concept, it isn't quite fully baked. Responsiveness is crucial for a device like this and it's just not good enough yet. I would love to recommend this to friends for their kids, but I can't. Not yet. My hope is that the issues I've mentioned can be resolved with software updates.

Shopping for a safe, reliable, and appropriate smartwatch for a child can be a daunting task. You want top quality and the best features to monitor and communicate with your children. You also want something that introduces them to that feeling of independence a smartwatch can provide, while also being a device that excites them enough to continue using it. If you’re like me, then Google’s Fitbit Ace smartwatch presents a great option for you and your child. Google keeps setup simple with the Fitbit Ace. Packaged lightly with the device is a changeable watchband, a watch-face bumper, and a magnetic USB-C charging cable. Power the watch on, download the Fitbit Ace app onto the parent’s mobile phone, and follow just a few steps to connect the watch to your Google account. The watchband clicks easily in place, and it is the perfect size for your young ones arm. My ten-year old was able to set it up on his own in minutes under loose supervision. My child says the watch is comfortable, and aside from wanting to check up on his activity points, he’s not constantly fiddling with it. I really like how the device rewards him for his various activities, and he genuinely loves keeping track of them and seeing the rewards that come with it, which include access to a number of different games and customization options. Maybe the best part about it is the fact that, as a watch, my child isn’t tasked with holding it or pocketing it like a mobile device or phone, which just opens the door to accidents or losing it altogether. Having the device on him leaves his hands free to do other activities like riding his bike or playing basketball. And while I’m sure he’ll grow out of the “rewards/games” aspect over time, it still functions well for its activity tracking and of course, for its safety monitoring. On the app, I’m able to call and message my child at the push of a button. The sound is clear on both speaker and in-ear through the phone. I’m especially happy with the location pinning as it is surprisingly accurate, even more so than some other tracking devices I’ve used. I’m also able to add and monitor the contacts that have access to the watch for calling and messaging - giving him access to message his cousins or close family friends allows him to feel the freedom and independence the watch gives. The Fitbit Ace has a serviceable battery life, but I do find he has to charge it every night. The battery charges very fast, but my child will often fall asleep with it on and will need to charge it up in the morning. Also, it must be said that this device and its features will only function optimally with an Ace Pass subscription purchase, whether it be month-to-month or annually. While affordable and reliable, it is still something to consider as an added cost along with the device. In any event, Google’s smartwatch for young children has everything you need to give your children a little bit of independence while giving you the peace of mind to be able to tracking them at any time.

The Fitbit Ace LTE is an excellent device for monitoring kids' activities. In my opinion, it stands out as one of the best safety products available to track kids effectively. Here are my detailed thoughts on its features and performance. Packaging and Setup The product arrived in a neatly packed package, making it very easy to unpack and set up. The minimum requirements to get started are a Google Account and a smartphone (iOS or Android). Installation Process: Download the Fitbit Ace app. Create a Gmail account for your child and add it under your main Gmail family account. Log in to the Fitbit Ace app with your child's Gmail account, and subscribe to the service (subscription is necessary for phone calls, messages, and location tracking). The subscription fees are reasonable, and there are promotional offers available. After logging in, you can add the Fitbit device via Bluetooth. Following these steps, the watch setup is self-explanatory. The watch guides you through the setup, and understanding the swipe actions is straightforward. The device boasts a multitude of useful features, including controlled contact lists via the app on the parent's phone. On the Fitbit Ace app, you can maintain contacts, check location tracking, and manage calls and messages. While Google Wallet is currently disabled, it is expected to be available soon. Key Features: Kids can play games, perform activities, make calls to pre-approved contacts, and send text and voice messages along with various images. The watch includes full clock capabilities like a stopwatch, alarm setup, countdown timer, etc. Adjustable brightness, different battery modes, and notifications. Location tracking, phone calls, and messaging work flawlessly. Areas for Improvement: The only drawback I found is the lack of a contact and clock option directly in the app list. Instead, these features are accessed via a physical side button. Initially, I was clicking slightly below the home button, which led me to the home screen. Using the screen protector makes it a bit challenging to press the top button to open the contacts and clock app. There are three physical buttons on the right side of the watch: one at the top for contacts, the home button, and one for arcade games. Although you cannot open the contacts app from the phone apps list, it can be accessed with a top-side click, but clearer instructions would be beneficial. Overall Impression: I am thoroughly impressed with the Fitbit Ace LTE. It is a highly recommended watch for your kids, ensuring their safety and activity tracking with ease and efficiency.

The fitbit Ace LTE finally gives you an alternative to the apple watch for your kids. Fitbit products still give you the great activity tracking that they have been known for but now we have the added convenience of communicating with our kids. Setup of the device was very simple Once you unpacked the Ace the strap and the charger you simply just turn on the Ace by pressing the side button, Once this has been done you must download and install the fitbit Ace app on your phone and follow the on screen directions. One issue I did run into was that the update was taking forever because the battery life was too low to complete. Once I figured this out and charged the Ace setup and LTE activation happened without any issues. Everything on the ACE is managed via the app. Even though the watch is LTE connected it does not have it's own phone number, which in my opinion is great because you have complete control on who can communicate with your child. The app allows you to designate up to 20 people that can call or text with your child via the app. Battery life Is rated to last at least 16 hrs and I can sat that my son easily gets that on his device. The charger magnetically attaches to the watch and has been very easy for my son to do on his own. The ACE also has games on it that are used to help motivate your child to move, There are also interchangeable bands that unlock new features on the ACE. There is also a school time mode that allows you to limit game play during school so that your child can focus at school while retaining the ability to communicate with you, The fitbit ACE allows you to have the capabilities of a smartphone on their wrist without actually having a smartphone. The Fitbit ACE also allows you to ensure all communications are secure with the trusted people that you have chosen, My child loves that he has the ability to get in touch with us at anytime and I love that I can locate him via my app and call or text him if needed.

The concept and package of this kids watch is wonderfully executed. The design and games focussed on activities make a kiddo want to have fun with it. They can txt and call family and parents can check their location.....when it works.... A couple things I hope they'll fix: 1. If the battery dies, you can't see any location info. There's no history of where the device last was. So if you're thinking of piece of mind, be aware of this. 2. The watch gets real warm when playing games. My kid takes it off frequently because they say it's getting too hot. If yours has any sensory issues, consider this. 3. The software stalls frequently. Children can be patient but some od the stalls would be unacceptable to adults. We've had to force restart the watch a few times in the couple weeks we've had it. 4. Calling is hit or miss. Sometimes calls never xonnect or there's one way audio. Like i said, it's a wonderful start to being a great kids device. It just needs improvement.

If you have a preteen that isn't ready for a phone yet but you want them to be able to contact you in an emergency safely, you can't find something better than this. We've used similar items before and stopped using them after a few months because it just wasn't what we were looking for. We have an active 8 year old who loves being able to track his steps and movement while turning his achievements into games and fun characters. He was immediately drawn to the fun animals that show your progress ring and can be found randomly doing jumping jacks or asking to run laps to complete his goals. My favorite part as a parent is how locked down the settings and call/messaging access is so I know my child is safe from random people. The only people you can contact from the watch are people who have been added specifically by the parent that set up the watch. There isn't an actual phone number to worry about as everything is handled securely through the app. My child loves being able to send a quick text to check in when they are with family and we love the peace of mind knowing we can contact them safely as well. I can't say enough good things about this fitbit. And now we've been looking at the other watch bands with additional characters to unlock, this is a great addition to have them work towards earning new items to customize the watch.

Great product, my son loves all of the features:activity tracking, games, messaging and calling; and I love that it still provides some oversight with who can call and message him.

Bought for my Grandaughter and it’s great! Love it because she can stay in contact with me and parents can gps her too!

You don't have to buy phone for calling or text or tracking it's all in Fitbit Ace lte watch. You can communicate or tracking through download Ace Lte app it's easy and cheaper price than have a phone. My daughter loved it. Noted you will pay subscription only $10 monthly which is saving your money for cell network service

My daughter love this watch and it’s a great way for us to communicate while still being able to monitor

Awesome watch my kids love it he always communicates with us

This message is to formally express my deep dissatisfaction with the handling of my son’s Fitbit Ace Kids subscription and the response I received from customer service. I purchased a 1-year prepaid subscription for $129.99, which has only been minimally used—barely a month. Due to an error in my son’s Gmail account birth year, his email was flagged and terminated as per Google’s age policy. Unbeknownst to me, this account was directly tied to his Fitbit Ace Kids subscription. Once the Gmail account was deactivated, the Fitbit subscription was also lost. Upon contacting customer service to update his email and reactivate the subscription, I was told accounts are non-transferable, and no refund would be issued—despite the fact that the service was largely unused and the cancellation was clearly unintentional and caused by a policy-based Gmail deletion. I escalated the issue to a “supervisor” named Jonathan, whose customer service was, frankly, disinterested and unhelpful. At no point was I offered a solution, a credit, or even the opportunity to reinstate the service under a new Gmail account. The call left me stunned—not just by the rigid policy, but by the complete lack of customer care. At present, I’m left with: A $129.99 lost subscription A $318.18 investment in a Fitbit Ace Kids device that now serves no purpose And the option presented to me is: pay again or walk away. This experience reflects a broader issue in Fitbit’s customer experience strategy—rigid policies overriding reasonable solutions, and an apparent disregard for customer loyalty or long-term brand reputation. It’s disappointing, especially considering Google’s partnership with Fitbit. I now face a choice: invest another $129.99 into a system that has already failed me—or walk away and invest in an alternative like the Apple Watch, which offers both premium service and customer-first support. I urge Fitbit to reconsider this position—not just for my situation, but to protect your brand from what can rapidly become a growing trend of negative customer sentiment. A resolution or refund here would not just solve one issue, it would restore credibility in your system.