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Customer Ratings & Reviews

$139.50
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Customer reviews

Rating 4.4 out of 5 stars with 241 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are impressed with the device's integrated GPS, reliable communication features, and overall performance. Users also appreciate the clear call quality, intuitive ease of use, and the added benefit of water resistance. While the watch is highly regarded for its functionality, some users have noted that the battery life could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 241 reviews
  • Pros mentioned:
    Gps
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Do the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros : nice buit , look and feel , location tracking , call and sms. Cones: once discharged , not able to track watch’s last location , minim $10 subscription with google lte

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, HirdeshS. We’re happy you’re enjoying the build quality and some features on the Ace LTE. That said, we hear your concerns regarding locating the device and the Ace Pass subscription. What prevents the device from showing your child's location are the following:

      1. Their watch is powered off.
      2. Their watch has low or no GPS signal.
      3. Their watch isn't connected to the internet.
      4. Their watch has been off wrist for an extended period.

      Regarding the Ace Pass:
      The Ace Pass provides LTE calling, messaging, location sharing, and Fitbit Arcade games on a child's device, removing the necessity for a separate phone plan. Activation and all features require an Ace Pass data plan.

      We’re here if you have any additional questions: https://support.google.com/fitbit/gethelp?hl=en

  • Pros mentioned:
    Ease of use, Gps

    Rated 5 out of 5 stars

    Great Christmas gift for my daughter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 7 year old daughter loved her watch! Its easy to setup and has kept her active ever since she got it.

    I would recommend this to a friend
  • Pros mentioned:
    Communication features

    Rated 5 out of 5 stars

    Great Hit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a gift. Great hit! The color and features are exactly what was requested and very well received.

    I would recommend this to a friend
  • Pros mentioned:
    Communication features, Overall performance

    Rated 5 out of 5 stars

    Best watch for kids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome watch for kids to start with. Able to communicate and track there where about.

    I would recommend this to a friend
  • Pros mentioned:
    Communication features

    Rated 5 out of 5 stars

    Loveee it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is so obsessed with her new watch! Helps me have communication with her when she goes to her dads house

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and love being able to see where my child is with a tap. My child also loves being able to call me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Gps

    Rated 5 out of 5 stars

    Love this watch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and love being able to see where my child is with a tap. My child also loves being able to call me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Super limited even with contract

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product my sons enjoyed the device especially since it has games to motivate movement. However, It only really registers movement in walking /running. It will not do like elliptical or it does not state if it is like cardio, ect. I ordered because i thought it would track distance because he is in XC but it does NOt even with membership fee. Super limited even with membership fee. For that i can just buy a adult smart watch

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Thanks for sharing your thoughts on the Ace LTE with us, PRuiz. While we’re glad you’re enjoying the Fitbit Arcade, we hear your concerns regarding wanting additional tracking capabilities. Your ideas are valuable and we’d appreciate if you shared more with this survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

  • Pros mentioned:
    Call quality, Overall performance

    Rated 5 out of 5 stars

    Great watch for kids.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch for kids, very convenient. The calling and texting features work well. I would recommend it to others.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Kids watch / with app for call screening

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good. Size for kid is also good.battery life good. Calls are good . The app is also good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great watch for my son!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid loves it. Getting him excited about some healthy habits and we can control his device through an easy to use app.

    I would recommend this to a friend
  • Pros mentioned:
    Communication features

    Rated 5 out of 5 stars

    Best Watch for Kids

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product really , I gifted to my daughter its been 10 days she is using she loves it. It helps us to communicate when she is going to extra classes or sports. I really liked and recommend

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my 7 yo and he absolutely loves it. I didnt want to buy him a cheap toy. This is well built and provides the functionality we wanted. Gps location tracking, basic calls and messaging to approved family only, without exposing him to the internet. He also loves the interactive games.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Meets expectations and simple to use.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this to help keep up with our son at afterschool camps and provide some additional comfort when he’s out with friends playing within our neighborhood. The set up is simple, calls and messages through the app work well without issue. The watch meets our expectations and achieved what we were looking for. The features are quite limited but we knew this when buying.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works well for what it is.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Child really enjoys having the games, does encourage more activity. Phone calls could be a bit clearer but for a wrist communicator it's more than acceptable. Held up well through a theme park visit but does need a daily charge.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 4 out of 5 stars

    Product is fine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is fine, not earth shattering but meets the purpose. There are times when my child is trying to reach me by text or call and it does not go thru. But good to have it since there is something until he grows into get a phone.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Fitbit LTE ACE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch for the price and the app works great! I can make quick chats and use the gps easily. I love the features for my kid. Great product and love the Best Buy insurance for it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is pretty good, not always super accurate and dies after a day. Every night like clockwork or it’s toast

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unreliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sketchy in location tracking and call connectivity.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there, swatkrish. Sorry you’re having trouble with location tracking and call connectivity on the Ace LTE — we understand how frustrating that can be. Indoor locations may be flagged as low accuracy due to a weak signal. Please ensure your watch has a strong cellular or Wi-Fi connection and that location permissions are fully enabled in the Fitbit Ace app.

      If the issues persist, reach out to us so we can look into this further: https://support.google.com/fitbitacelte/gethelp

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great watch for kids!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch is one of the best around, and likely the best for kids that aren’t ready for a cell phone. Functions well, great games, and easy enough for my 7 year old to use. I would recommend it to any parent looking to have a seamless way to contact and locate their children if needed.

    I would recommend this to a friend