Customer Ratings & Reviews

After a couple years of using this scale it stopped shutting off. This meant that every couple days it would burn through its batteries. I contacted their customer support and was told that since the scale was over 365 days old that they would not help. No ability to repair. No offer to replace. No offer to help at all. I originally paid $130 for this scale and now it is basically a brick. I would not reccomend buying and would advise folks that Fitbit's customer service is atrocious.

The product, despite the advertisements, will not sync with Bluetooth ever since Google took over Fitbit. Fitbit customers have made Google and Fitbit aware of the problem and Fitbit acknowledges the problem, but Google apparently doesn't think fixing the problem is worth the time. The Aria Air has the functionality of a $15 scale you can get at Rite Aid. It will tell you what you weigh, nothing else. Do not purchase this product unless you enjoy wasting your money. If you are skeptical about any of my comments, go to the Aria Air support site and read the numerous complaints from customers. Fitbit knows this product does not work as advertised, yet continues to misrepresent it to the public. It's consumer fraud.

I like that this scale easily syncs up to my fitbit app.

Don’t waste your money. Worked until google bought Fitbit. Stopped syncing and customer service was not helpful. They talked through several troubleshooting steps that did not work. The last “fix” froze the scale in Wi-Fi search mode which could not be fixed. Product is trash there are much better options.

It will NOT hold a connection to bluetooth no matter what I do. There is basically 0 instructions on how to set up and the reps are utterly useless. If you go to fitbit forums so many people cannot get this scale to sync or stay connected. I will be returning it tomorrow.

Accurate but will definitely not sync with fit bit. Should have listened to other reviews! Returned

There is something going on in the scale that means that when you change your wifi password, the scale may or may not resync. Mine did not. When I called Fitbit they said it was out of warranty and they would not replace it. I asked why they didn't make a scale that could sync beyond the warranty period, or minimally why they don't alert buyers that it may just stop syncing after a few years...no answer. DO NOT BUY

Hot garbage! Dont bother wasting your time on this purchase. First time it synced perfectly and recorded all necessary information, upon use the next morning thr scale can no longer sync or connect to the app. The entire reason you'd purchase this particular scale. The fixes given by fit bit do nothing. Will be returning promptly for a full refund and will continue to use an old school scale and manually enter the required info.

Horrible scale. Based on the price, you'd expect an accurate reading but it measured me up 20 pounds. And no...I didn't gain 20 from my last reading. I was at the doctor's office a week ago and I was still at 180lbs not 200lbs.

After 2 hours of trying. Does not sync. So thinkmits going back

I don,t like hafting to make a phone call every time I weaght myshelf

I bought this scale to easily add my weight to tge Fitbit app every day. It worked during set up and now no matter what I try (unistall, reset, turn phone and scale off then on etc) it doesn't work. What a waste. Buy a different scale. One that does more anyway like body fay percentage.