Customer Ratings & Reviews

This was not a good product for us. Early on it would drop it's recordings if the battery died. I spent over an hour one day with customer service but it was never right. I finally exchanged it at best buy, and because I had the service plan it was an easy thing to do

Pay the extra money for the better models. Surge is better

Bought this activity tracker and the functionality was great it just cheap and flimsy, 1st one went wrong so sent it back, 2nd one fell apart so I upgraded to a garmin as the build quality is much better for the same money

After 7 months the band split even though I took very good care not to get it wet. FitBit replaced it and 8 months later the band split in the same place. I called customer service again and was told by the representative that the material was defective which was why they redesigned the tracker, however, they would not honor that it was defective and I would have to purchase a new one. The representative admitted that it was not user error. Very disappointed with the company and quality of the product.

There were so many things wrong with the watch like the charger not staying connected to the watch while "attempting" to charge. The wristband holes were toon loose and would not stay latched on my wrist, I lost the watch so many times because it would just unmatched even while just walking. It would only hold a charge for 1 day. Fitbit customer service said it worked over the phone and closed the case. I will never buy a fit bit again, maybe I'll try the Samsung next.

If you’re in the market for buying a fitness tracker, the Fitbit is the standout product at this time. Although many different trackers and brands have become popular in the past couple years, Fitbit remains the best option. This tiny tracker is an excellent tool for anyone from the running enthusiast to an exercise newbie who is looking to stay accountable for his or her fitness goals. Features: The following will highlight some of the features the Fitbit Charge comes equipped with. Aside from the more obvious features such as counting steps and calories burned, this tracker is capable of many bonus features designed to aid you in your fitness journey or simplify your day. Fitbit has developed a very useful app for smartphones so you can track your steps, connect and compete with friends, and stay up to date on the go. One of my favorite features is the sleep tracker. Fitbit senses when you’re asleep, tracks the exact minutes you’re sleeping, and reports the minutes you were restless or awake during the night. Another fun feature is the relatively new challenge feature. On the challenge feature, you can compete with friends on a choice of four different step challenges designed to motivate you. Other very handy features include tracking time, weight, miles walked, floors climbed, and water drank as well as an alarm feature, an interchangeable clock face, and much more. After being a Fitbit customer for over two years, I have been able to see first hand how the company’s customer service operates. After noticing the rubber protective layer on the outside of my tracker was peeling off, I promptly contacted Fitbit technical support with my problem. The customer service team replied within a couple of days apologizing for my troubles and explaining that a replacement was headed to me in the mail at no cost. After having this problem and researching other reviews, it seems that the overall durability of the tracker has become an issue. Although I was overall pleased with the customer service support I received, it would be beneficial for the company to look into more durable materials. Last Thoughts: The decision to buy my first Fitbit tracker over two years ago was one of the better buying decisions I have made. Although the tracker may not be indestructible, the customer service team will be there willing to help and/ or replace. After experiencing the capabilities of the Fitbit Charge, I cannot imagine not wearing it day in and day out. The fitness motivation and ease of using the tracker makes the product worth the money.

I loved the product until it fell apart. I used it for a few weeks and the whole band came off

Poor battery life. Difficult time returning it. I was very disappointed with the associate and manager who I spoke to. I was finally able to return it, but they did not make it easy (even with my receipt, etc). I bought the HR from Wal Mart instead because of how I was treated. Had the return process gone like it should have, it would have been an exchange. BB has lost me as a customer. Very impressed with my Charge HR.

I lost iy because the clasp keep coming undone. I would not buy this one again.

I purchased this in February. It's now October. The battery started failing in June. I have to charge it every night. I assume that's why it's called the "charge" because it doesn't stay charged? I asked Fitbit for a replacement and was offered the Alta which is not even close to the same model as the Charge. I'm gonna buy a watch because at least I can change the battery in it.

I only had this device for a couple of months before the battery started dying quickly.

Falls apart after 1 year. Company replace it and second one fell apart after 9 months.

This is the third Fitbit charge I have gotten. The first was from Amazon. The second two from Best Buy. Good think I bought the two year warranty! The band continues to break right where the computer on your wrist is. Regardless of getting it wet or not.... And I never did!!!!! Something they (Fitbit) really should consider fixing....

I expected too much when purchasing this fitbit. I feel like it is not worth the price.

I was super excited to use this product based on the reviews I've previously read. Based on the performance, this product gets a 5 stars. Now, based on material, this item gets 0 stars. One year later, it deteriorated and I had to toss it out. I will never buy another Fitbit...

The product is thicker than expected and not very comfortable.

None of these electronic devices are easily connected to utilize . I purchased the middle of the road Fibit to make it easy for my 10 year old grandson. His father is still trying to set it up. At this point I would not recommend this product.

Didn't like the small screen so I thought of getting the bigger screen fitbit but when I checked online the apple watch was on sale so I just paid the $100 difference and got the apple watch.

If you're thinking about a fitness tracker, you won't go wrong selecting the Fitbit Charge! It's very easy to set up and use, and several of my co-workers have one so we're having fun keeping track of each other's activity. AND talk about a behavior-changer ... the first day I wore this, I was motivated to make small changes - park a little further away to get more steps, use the stairs instead of the elevator, etc. It is JUST what I needed to get moving!

The product is made of poor quality and the customer service from Fitbit is not helpful. I wish I could get my money back for the item i could not use.