Customer Ratings & Reviews

Comfortable wear. Wide square face. An easy install and set-up.

I got this watch for my daughter. She is a teenager. She really likes this watch because she can see all the fun health/fitness data. Her favorite thing is to read about her sleep patterns and compete with me on number of steps she takes during the day.

Great product. I love the battery life and the HR tracking

Love this smart watch's capabilities. I wear it daily. I dont like the band design. Instead of the end of the band being on the outside its is inside next to the wrist. It rubbed small blisters on my wrist. Had to get a non Fitbit band. Added liquid glass to the display and a year later it still looks like new.

Great battery life! Lasts longer than an Apple Watch. Good value!

The Sense has been a great investment so far. The sole complaint i would ha e would be getting it set up for calls. You can't have headphones connected to the device in order to receive call notifications on the Sense. Other than that, its been fantastic!

I bought it for my wife and she really likes it. The charging system needs work. You have to have perfect alignment or the watch won’t charge

I love my Sense. EKG is incredible tech. Well worth the price!

It's a good watch but that's about it. You have to have a $60 subscription in order to get the most out of it

I purchased the Fitbit Sense. Although it is similar to the Apple Watch 6 series. I returned it. I did not like that I couldn’t download my music. The Fitbit Sense was very hard to pair with my iPhone 11 pro as well. I could not get it to connect to my wifi. Also, you will need to purchase a premium account to listen to Spotify or Pandora. I went with the Apple 6 series. I had an Apple Watch before and decided to try the Fitbit Sense. It was not a good fit for me. I decided to stay with the Apple brand.

nice smart watch but setup was not a breeze like the apple watch. Size also may not appeal every wrist though worked well for me.

Nice features but needs recharging much more often than previous models I have owned. Disappointed by the battery life.

My Sense bricked 1 week after the manufacturer warranty has expired - can’t charge, can’t turn it on, can’t reset.

Bought this watch extremely disappointed with it. My Regular Versa has 4G of internal space for music. The Versa 2 only has 2G, Now the Versa 3 & the Sense has NONE. Love my Versa because I don't have to lug a phone around with me when I am working out. It is just one more thing to lose and keep track of. Love all the features of the sense but at this cost you would think you should be able to put music on it.

The setup is not straight forward in pairing with phone. Had to chat with online help desk which was easy and got issues resolved quickly. Weather, text messages and call receiving and talking work. However the watch does not display notifications from Ring, Blink or Ebay among others yet. Fitness features work.

I wish I knew how this worked. I bought this for my boyfriends birthday and a few weeks later I got ghosted. Was not able to know how it works.

I have been a customer and user of the Fitbit ecosystem since March 2012. My last "upgrade" was to purchase the Fitbit Sense at the price of $299.99. To say I am disappointed is a gross understatement. This watch has lots of new functionality and cool apps over my last Versa 2 smartwatch. If it worked, this device has loads of potential. Out of the box, directly after picking up at my local store, this device will not charge. I received the device with 93% battery life and am now down to 37% despite plugging into the supplied magnetic charger. While plugged in for five hours, my battery continues to drain. There is no charging indicator, and I have tried multiple plug-in adapters, including my computer USB port. All attempts to contact Fitbit directly have been unsuccessful. They do offer customer support via Twitter according to their support page, but I don't use and am not going to sign up for a Twitter account just to beg for support on an overpriced product. So, until my battery is completely drained, I remain a Fitbit user. Once the battery is dead I guess I will return this item to Bestbuy and look at other products such as the Apple Watch.

Finding that I struggle to exercise, this smartwatch has been a motivator. I love that I can get instant insights into my well being plus monitor my activities. I am already seeing some progress. For me it is slow, but sure and the Fitbit just keeps me going. Not sure why, but it works for me! Love it!

Fitbit Sense is an excellent smartwatch with great battery life.

I like the watch. It does all the fitness things right. I wish I could reply to texts from it, and initiate calls from it. Hopefully they add some features later on for this