Customer Ratings & Reviews
- Model:
- 010-02294-02
- SKU:
- 6413864
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Index™ S2 Smart Scale for its accuracy, ease of use, and connectivity with the Garmin app. Many users find the weight tracking and app integration to be valuable, along with the automatic syncing feature. Some customers have expressed concerns about the price, while others have noted difficulties during the initial setup.
This summary was generated by AI based on customer reviews.
Poor Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We owned the previous model of the Garmin index smart scale. After a couple years it stopped working, and we replaced it with the Garmin index S2 smart scale. The scale has never worked correctly. We can only connect to one of our accounts at a time. I can weigh myself four times and get four different weights. Was hoping to return it, but it only had a 15 day return window. Now I am stuck with this terrible $155 scale.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .I'm sorry to hear you're experiencing an issue with your Index S2 scale. Please go to support.garmin.com where you'll find many helpful FAQ's and video's on the functions of the device. If you still need assistance, please reach out to a product support associate from that link.
Not Worth It for 2+ people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this scale so much, but trying to get it programmed for my husband and I never worked. We reached out to Garmin to troubleshoot and nothing worked. Worst part is Best Buy won't accept the return. They told us we have to go to Garmin. So one star for them on this review too. I don't understand how I bought from Best Buy but have to return to the manufacturer.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .I'm sorry to hear you've experienced and issue with your Index S2. You can go to support.garmin.com where you'll have many helpful FAQ's and video's on the functions of the scale. You can also reach out directly to a product support associate from that link.
Garmin weighing scale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to connect and not so user friendly. Unable to add other user.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .I'm sorry to hear you're experiencing an issue with your Index S2 Smart Scale. Please go to support.garmin.com where you'll find many helpful FAQ's and video's on the functions of the scale. As well, if you are still experiencing an issue with your scale you can reach out directly to a product support specialist from this page.
Debbie with Garmin
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi settings was acting up. Also would give me 2 different reading
No, I would not recommend this to a friendGarbage returning after 2 hours wasted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a software engineer, this device does not work even on day 1. Just got it, spent 2 hours, returning it. DO NOT BUY, you have to try to re-install it like 50 times , Has problems with wifi and syncing. Complete garbage. Garmin connect works with WITHINGS scales also.
No, I would not recommend this to a friendBody fat percentage shows almost double
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Body fat percentage is way off compared to other qaulit scales and actual measurements.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .If you're experiencing an issue with your Index S2 Smart Scale, please go to support.garmin.com where you'll find many helpful FAQ's and video's on the functions of the device. If you still need assistance, you can reach out directly to a product support associate from that link.
- Cons mentioned:Battery life
Doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not connect to any network, tried 5 different times. Had to reset it every time. The batteries died within days and I couldn't even use the scale for it's features. Returned it.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .I'm sorry to hear you had an issue with your Index S2 Smart Scale. We offer support at support.garmin.com where you'll find many helpful FAQ's and video's on the functions of the device. As well, from that link to can reach out directly to a product support associate for further assistance.
Debbie with Garmin
Not accurate
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and returned it. This, amongst other smart scales in the market, are not accurate. I usually hover in between 7-12 percent body fat depending on season. This showed me at 22%. In regards to hydration this scale consistently showed me at 55% hydrated in the evenings, which I’m hydrated, and first thing in the morning, which I am dehydrated from lack of water for being asleep for the past 5-7 hours.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .I'm sorry to hear you were disappointed in your Index S2 scale. We offer support at support.garmin.com where you'll find many helpful FAQ's and videos on the functions of the device. As well, from that link you can reach out directly to a product support specialist from that page.
Debbie with Garmin
Can't get it to work, won't update.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to work. Set it aside and now can't return it. Seems to be a problem with updating the firmware, and can't get it to update. Sad. I'll take it up with Garmin support. It seems to be well made, just likely an older unit possibly...
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .If you're experiencing an issue with your Index S2 Smart scale, please go to support.garmin.com where you can find many helpful FAQ's and video's on the functions of the device. If you still need assistance please click on that link and you can reach out directly to a product support associate from that link.
Scale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased the scale less than 60 days ago and its not working. Its reading 30 pounds loss in a day. I wish that was possible but its not.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .I'm sorry to hear you're experiencing an issue with your Index S2 Smart scale. Please go to support.garmin.com where you'll find many helpful FAQ's and video's on the functions of the device. As well, if you still need assistance you can reach out to a product support associate from that link.
Dud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scale reads about 20 pounds too light. While I appreciate the flattery, I haven’t seen 117 pounds since I was about 15 years old. Garmin support said it might “take a few days to get used to my body” but I haven’t seen any improvement - and even with all the fancy features, I expect a $150 scale to weigh me properly.
No, I would not recommend this to a friendPerfect pairing with app and watch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is prefect pairing for Garmin watch and app. My wife loves it.
I would recommend this to a friendExcellent Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for staying healthy with the metrics it provides.
I would recommend this to a friendFail to update firmware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Following the video step by step, and still fail to update. The sync icon never appears
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .I'm sorry to hear you're experiencing an issue with your Index S2. Please go to support.garmin.com where you'll find many helpful FAQ's and video's on the functions of the device. As well, if you still need assistance, please reach out to a product support associate using that link for assistance.
Dead in 28 days.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good while It works. Died in less then 30 days. Best Buy only allows retuns in 15 days so I had to send it to Garmin for replacement.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .I'm sorry to hear you experienced an issue with your Index S2 Smart Scale. I hope Garmin's support was able to assist you in a timely manner.
Debbie with Garmin
Garmin not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not work properly and is now stuck in setting mode I will be returning it.
No, I would not recommend this to a friendDefective unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The weight was extremely off - bounced between 37-222lbs
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .I'm sorry to hear you're experiencing an issue with your Index S2. Please go to support.garmin.com where you'll find many helpful FAQ's and video's on the functions of the device. If you are still experiencing an issue you may reach out directly to a support person from that link.
Debbie with Garmin
Device is great Smart integration and app is awful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is a very high quality device and looks very nice and works very well but it ends there you buy this because it is a smart device The app it connects to the scale is an afterthought in the app is horrible Don't buy this device if you are interested in the smart integration it is a waste of money
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .Please be sure your phone meets the Bluetooth requirements. If you need assistance, please go to support.garmin.com where you'll find many helpful FAQ's and videos. If you still need assistance you can reach out directly to a product support associate from that link.
- Pros mentioned:Ease of use, Weight tracking
Love it!!! Easy to link with my Garmin!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Easy to link with my Garmin. I like how it breaks down total weight. Totally recommend!
I would recommend this to a friend - Pros mentioned:Accuracy
Best scale ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome scale, pretty accurate as far as we can tell with other measurement tools taken into account. Sometimes a little over sensitive when you first step on it. Overall an amazing tool for an active lifestyle to keep track of your progress
I would recommend this to a friend