Customer Ratings & Reviews

Had to return twice due to both sets were faulty..

After 6 months the machine isn't working at all. Very disappointed in this purchase.

No good would not buy again. Would not recommend bad Really bad Had to replace it twice

Lasted 90 days and broke down. Horrible and service at Best Buy

Water is linking from the washer. Customer services not sucks

Extremely bad quality. Brand new and dryer was not working!

Developed rust spots in a few days. Needed to get replaced in less than a week. Flimsy and scratches easily.

First, the Geek Squad (Marco-Oahu) team that did the delivery an install were quick, professional, and polite! 5 stars to them!!! After letting it run on its own for a bit I decided to finally wash our 7-week-old towel pile...this was a replacement for our rental unit. The capacity of the washer was so much bigger than I expected! I was able to fit all of them in with room to spare! The negatives - it is a tad loud and there's no end timer for the washer or dryer, also I hate the lid lock. I know it's for safety reasons but it's super annoying and means no last minute add-ins. Overall, so far so good! Looking forward to washing our bed clothes and not having to air dry EVERYTHING.

This GE stackable washer/dryer is so much more than I expected. I thought that I would have to do small loads of laundry, but I was surprised that I was able to put a king size set of sheets with room to spare. The dryer capacity is also large. I read the reviews and compared others, but this was the best price. I highly recommend this stackable washer/dryer.

Does not drain or spin. No way to reset machine.:(

I like how it IS hardworking and never gives jo, but it make a lot of noises. The washer chipset was broken before i even got the thing installed, the lid doesnt open very far, and the reliability has been woeful. Its absolutely brutal to work on, and while cheap, it is by no means a good quality wash. The dials seem to have no effect on water temperature or quantity, and in fact the hot water line was kinked for over a year before we recognized it. I only ever leave it on precise fill, and while this works for most medium large loads very small loads and very large loads are left dry on top. It will not fit a standard dog bed. I will say the dryer has been effective, however the drum rotates around a ceramic "top" (like childrens toy top) at the back of the drum and the rotary alignment is accomplished by the ring on the front of the drum. That entire thing is held in position by the faceplate, which bends and then the entire apparatus makes a scraping noise sufficient to make sleeping dogs bark, silent children yell, and grown men weep.

Easy to use. Very good capacity. Dryer heats well.

Takes a big load. Stainless tub. Looks great! Washes and dries effectively. Simple controls. Online purchase and delivery scheduling was so easy.

Extremely satisfied with this purchase. Works great. I'm glad I went with the 27 inch wide. Can fit a couple blankets in there no problem. Nice size dryer.

Love it, perfect size, washes really well. Very happy

No dryer buzzer. Poor agitation of clothes: folded dinner napkins come out of the washer cycle still folded! Poor cleaning: this unit doesn’t clean anywhere near as well as my previous W/D unit (different brand). Perhaps that is due to most of this unit’s washer cycle options having interrupted agitation along with no way to fill the tub with water. There’s no point in having a big tub if only a third will ever fill with water: you can’t fill more than half of the tub with clothes or they won’t ever be beneath the water. Out of balance spin cycles result in dripping wet clothes as there is no way to interrupt the spinning, open the lid, rebalance the clothes, and resume spinning. You have to let it bang along until the end of the cycle, then do a completely separate Drain/Spin cycle.

This is a great space saver and love the color plus design. It’s actually pretty easy changing over from washer to dryer, and I am 4’11” so says great things about this machine.

We had the machine for 3 weeks working fine, although a bit noisy, but the dryer door wouldn't stay open and kept hitting me in the head. The GE tech adjusted the washer position so the door would stay open but then the washer very easily got out of balance and starting shaking violently with loads it previously processed with no problem. Four tech visits later and some minor adjustments to washer position and the problem still occurs. When it does we have to let the washer keep shaking then self-adjust, start over and go to completion. So, technically it works, but it is maddening to have to listening to it shake violently before resetting. A washer should not operate like that for normal loads and should not be so sensitive that a minor adjustment to its position has that effect. After all that, the dryer door still does not stay all the way open. This unit was a bargain compared to others, but sometimes getting a bargain isn't really the best choice.

Not a product issue as we havent a chance to use it yet but installation hassles in North California. We have to reschedule 3 times to have washer/dryer installation. The first two times were because we only needed the washer but it was not compatible to our stackable dryer as the model was old so we decided to buy a new set. This 3rd time the tech came and they were late for almost an hour. We had to call them to check if they still came or not. They arrived and saw the laundry room was on the 2nd floor they started to giving a lot of excuses not to do the haul away and installation. They said the valves were frozen by checking by bare hands and told us to call plumber to fix them. I used the tools and able to easily have them rotated. Then, they took another excuse saying the drip pan was broken (it was damaged by the first tech :) ). They said it was safety related they couldnt do it :). We had home depot 2 mins away so I told them to take the old units out and move the new one in. By that time, you will get a new drip pan. Then, they said it had to have the drain but the customer service said no need the drain connection :) With all of that saying, they are lazy and dont want to do it. They also refused to use shoes cover and again safety issues and they went upstair downstair with carpet and their dirty shoes :) very poor work ethic. This is hassle with 3 times asking for days off with no pay :) hope everyone else not having the same experience as we are and hope Best buy would read this comment and improve their service.

Works great and has the settings I need in a small space. It has a much better lint catch that most dryers I have used and it works pretty well. Downsides: I find it annoying that I have to slam the dryer door to close it. I hate the sound the washer makes. It's not that its particularly loud its just a very grating tone.