Customer Ratings & Reviews

I am extremely frustrated with my recent Best Buy delivery experience. The delivery team "mistakenly" removed and threw away a fully functional washer and dryer from my first floor—when they were actually supposed to remove the washer/dryer unit from the second floor. Now, I am stuck in an endless loop with Best Buy customer service, India customer service, etc. trying to get them to take responsibility for their mistake and replace/compensate me for the washer dryer combo they wrongfully discarded. Despite multiple calls and attempts to escalate, NO ONE is providing a real solution. This is completely unacceptable. Best Buy needs to step up, take accountability, and resolve this issue immediately. I expect a call from someone who can actually make this right. Who at Best Buy is going to take responsibility and fix this?

Works well except for the door lock on the washer. It's difficult to open the door and the lock light doesn't turn on.

This unit was installed on 12/19/18 for a home under renovation. I moved into the house late January, and did my first (and only) wash 1/31/19. The unit overflowed, and flooded the floor and ceiling below, causing extensive damage. The washer has a damaged transmission. I did not buy extra warranties, because I wrongly assumed that the washer would work the first time it was used. Despite my telling Best Buy that I had not even moved in within the time frame it would exchange the unit, Best Buy has refused to recognize those special circumstances and will not replace it. GE will not, as well, but will only repair. I have no confidence that this flooding will not happen again. Best Buy and GE do not stand behind their products!

Excellent product and easy handling, the capacity of items that can be washed

Works great and the install team was excellent! The space the machine needed to fit in was very tight but they made it work.

I love my new washer/dryer combo! I needed to save space moving into a smaller home and I’m very happy with my choice!

I love my stackable washer and dryer. We didnt have a lot of room, but it fit Perfect.works great.

The dryer has a design defect where the silicon gaskets leave black graphite streaks on clothes. All of my white sheets and clothes were ruined before I realized what was causing it (no compensation for that). First they replaced the gaskets, yet the problem continued. Then they used different gaskets. Don’t buy this unit!! Ask any repairman how many calls they get on this problem.

Excellent machine. Works perfect. Delivery service was excellent. They made sure everything was clean an took all trash with them.

May be cheap, But does the job keeps you from going to the laundromat

I purchased this product 3 years ago and wanted to come back to leave a review for anyone on the market. Do not buy this product. After 3 years of moderate use, the washer is broken beyond repair. The washer basket rusted/melted and it resulted in a huge water leak that damaged our floors and leaked into our finished basement. A 3 year lifespan on a washer is unacceptable, and I would recommend shopping for a higher-quality brand. It's a shame that what was once such a great company has now become synonymous with low-quality. You are better off buying a bucket of water and some clotheslines. It will be just as effective, last longer than 3 years, and won't cost you thousands of dollars. Thomas Edison would be very disappointed in the devolution of GE. And before anyone from the GE customer relations team comments on this review: spare me from your explanation of the rigorous maintenance steps that you say these washers require (constant cleaning, careful measuring of detergent, etc). It's a washer, not an airplane. Quit shifting blame to consumers because they don't have hours to invest in maintaining your cheaply-made, overpriced products.

3 years later and the dryer is squeaking when in use. Prior to this GE washer/dryer stacked. I owned a Whirlpool stacker from 2006 to 2019 and outside of the washer spring being replaced 3 times during those 13 years there were no other issues and there were no issues in the first 5 years. I will never buy another GE product. It’s ONLY been 3 years and this crap is acting up.

Have had a technician come out at least 5xs … had issues with spinning, draining, lock setting etc

The washer broke after two years. Geek Squad set us up for a repair with Heavenly Cool. Check out their reviews on Google or Yelp. I'm afraid to let them do anything to the washer, if they even show up. Don't get Geek Squad protection, you will not want to use it when the time comes.

I received last Friday, it is the worst. Take an eternity to wash. It filled water below my clothes. When I dried the clothes came out with the same dirty spills spots. I wil return it.

I bought these thinking they would work good as any new appliance but the first day of delivery dryer was making a loud grinding noise. I called to get it replaced....can’t complain about that with Best Buy people the washer/dryer was replaced and the same thing happen again dryer making loud grinding noise. 2 replacements and now I went back to the store to get a complete different model. GE was disappointing!!!! I went back to front load washer/dryer.

I purchased 2yearsago,it broke down,if you want to waste your money,you buy this product,also best buy does not help you any warranty etc,it was the worst washer/dryer I purchased in my life

If you are looking for something that is complete garbage….then this is the combo for you. Don’t ever plan on washing a fitted bed sheet and a small throw with this. It will throw your whole washer out of balance and will slam and bang around then stop working and you have to physically pull the sheet out and wring it out because the washer can’t do it. 2-3 pairs of jeans and a sweatshirt….forget about it. Maybe a SINGLE pair of jeans and a SINGLE sweatshirt. I can not stress enough. Do not buy this washer/dryer combo. You will be extremely disappointed and very unhappy with it.

The product itself is fine (I think) but my experience with the delivery and Best Buy overall was terrible. The delivery service chipped my paint and scuffed my walls and brand new wood floor. Further, the team did not finish the installation job so my machine is still disconnected. This has now gone on for weeks and taken up a significant amount of my time in reschedules and paying for the damage on my home to be repaired. I'll think twice about ordering from Best Buy again.

The 3rd time I used the dryer it pulled stitching out of a blanket, and happened 2 other times in the 3 years I've owned it. The washer started leaking water out of the bottom when I put the machine on large load after about 2 years. Now the agitator has stopped working and clothes come out soaked. Washers and dryers are supposed to last 10 years not 3... the dryer doesn't seem to work as well either. Now if I don't fix it I'm out a washer and a dryer.