Customer Ratings & Reviews
- Model:
- GUD27ESSMWW
- SKU:
- 12375530
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard this product highly for its overall performance, generous capacity, and space-saving design. While users appreciate the ease of use and quiet operation of the dryer, some have noted that the washer can be a bit noisy during operation. Additionally, a small number of users reported minor challenges regarding the installation process and occasional issues with the spin cycle locking mechanism. Overall, the appliance is well-regarded for its efficiency and appropriate size.
This summary was generated by AI based on customer reviews.
Agitator stopped, water leaks and seams torn 3yrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 3rd time I used the dryer it pulled stitching out of a blanket, and happened 2 other times in the 3 years I've owned it. The washer started leaking water out of the bottom when I put the machine on large load after about 2 years. Now the agitator has stopped working and clothes come out soaked. Washers and dryers are supposed to last 10 years not 3... the dryer doesn't seem to work as well either. Now if I don't fix it I'm out a washer and a dryer.
No, I would not recommend this to a friendHeating element went out, wouldn't recommend!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this just over a year ago and the heating element went out on it. Expensive to fix. No longer covered under warranty as it has been over a year. Doesn't wash very well either, not worth the money!
No, I would not recommend this to a friendRuined my clothing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have this unit in my apartment. It has put holes in all of my clothing and overheats constantly.
No, I would not recommend this to a friendGarbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2yearsago,it broke down,if you want to waste your money,you buy this product,also best buy does not help you any warranty etc,it was the worst washer/dryer I purchased in my life
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history, and a copy of your review so we can research your situation. -Vikki@GEAppliances
Not happy with Best Buy or GE. Stackable Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! First one bought didn’t work correctly from day one. BB replaced with 2nd one. 3 months later tub began rusting, Best Buy said to call manufacturer (GE). Ge sent repair tech out, he said tub is metal not stainless and bleach is corrosive. He ordered new tub (same material) and when installing, agitator would not come loose, ended up ordering an agitator and transmission. I contacted Best Buy to replace unit, they said 30 day return has expired. Best advise I can give if you purchase this unit is to buy an extended warranty. (And don’t use bleach).
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that the tub of your washer began to corrode and had to be replaced, along with the agitator and transmission. Our appliances are built to last and this is certainly not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
NOT VERY HAPPY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this 1 month, and I've had to call the geek squad for repairs. Not very Happy!
No, I would not recommend this to a friendWorst appliance purchase ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From day one the washer agitator didn't work, and no rinse cycle. After several calls to GE, with no call backs, they've informed us they don't have anyone to repair or replace in our area. How on earth is this acceptable from a company that makes millions off the hard working folks?
No, I would not recommend this to a friendTerrible, Noisy, Beyond Repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This needed complete repair and drum replacement after 6 months. Beyond Repair now drum issues again. Had to wait for 3 weeks to get parts.
No, I would not recommend this to a friend6.5 years - Washer is done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 6/2018, and my washer quit working 11/2024. Getting a Speed Queen.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to provide feedback about your experience. Your concerns are valued, and we welcome your insights as we continually strive to improve the products and services we offer.
dryer doesn't work less than 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working less than 2 months after delivery and I live alone so I do not do that many loads of laundry. SOOOO FRUSTRATED!
No, I would not recommend this to a friend