Customer Ratings & Reviews
- Model:
- GUD27GSPMDG
- SKU:
- 6313653
Rating by feature
- Capacity
Rating 4.5 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Gas Dryer Laundry Center's compact size and large capacity, finding it efficient and easy to use. Many praise its cleaning performance and space-saving design. However, some customers note that the unit can be quite loud during operation.
This summary was generated by AI based on customer reviews.
Great laundry center
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laundry center is great the delivery was great
I would recommend this to a friendBroken in 3 weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer broke 3 weeks after in was installed. Bestbuy refused to help as I didnt purchase an extended warranty. Took the manufacture over a month to repair it. Washer is also pulling items like pillow cases into the machine and are difficult to retrieve.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're so sorry to hear that your dryer broke within 3 weeks of you having it and that your washer is pulling items such as pillow cases into the machine. We can certainly imagine how disappointing this would be for you considering we'd never want this for our consumers. With that said, we're pleased to know your dryer has been repaired, but we also recommend reaching out about scheduling service on your washer. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We're wishing you the best and we appreciate you reaching out to us. - Guy@GEA
BUY THE WARRANTY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our daughter. On the 16th day, it stopped working. It was 2 days past eligibility to return so had to call GE for repair. They KNEW what was wrong so they sent part ahead of service visit. Technician told my daughter this model needs LOTS of repairs and to buy the extended warranty. SAVE YOURSELF and don't buy it
No, I would not recommend this to a friendBuy a different machine!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to start washing and only fills up with water occasionally! I wouldn’t buy another one of these..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -DOn@GEAppliances
Appliance world win
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience Your team just couldn't get it right from the Start Start The delivery team Could not get the proper address in the one database had the right address the other did not it was a comedy of errors Unfortunately this has soured my Willingness the by future major appliances at jerk appliances at Best Buy I in fact went to a competitor and got to my surprise a better deal cheap better deal cheaper with more or benefits installation and a longer warranty along with parts art I was quite surprised I finally gave up and canceled the order
No, I would not recommend this to a friend- Cons mentioned:Noise level
Washer dryer stacker horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was horrible made a crazy noise then it started leaking from the bottom never again
No, I would not recommend this to a friend Worst Installation, Did not Test.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst installation, They did not test the washer and dryer and now I have a flooded room as the plumbing was poorly hooked up.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so sorry to hear you had an issue with the installation of your washer. This is not the experience we want for you. We apologize for any inconvenience this may have caused you. Kind regards - Vikki@GEA
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has a mind of it's own. You can not make any adjustments during a cycle to the water temp, etc. You have to turn it off in order to reset anything. I don't like it.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t no if it works or not, still in my garage, customer service is terrible! I will install it myself today once I go buy a dolly to move it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If there is anything we can assist with upon installation and initial use, please feel free to reach out to us anytime. -- Regarding the customer service concerns, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.
bookwaller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You don't want my true thoughts. I purchased my unitized washer/dryer combo on 5/14 and I am currently on the schedule for installation on 7/22. This is a case study in everything that can go wrong has gone wrong. I know it's hard to get employees these days, much less good ones but I am appalled at this situation. I am in no rush to buy anything from Best Buy anytime in the near future. I can't rate the product since it's currently sitting in my dining room. I hope it's god but who knows??
No, I would not recommend this to a friendBroken washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work knobs didn’t turn and when I set it up it didn’t turn on at all
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having trouble with your new washer. Please reach out to our service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our skilled technicians will be able to assist you further.
- Pros mentioned:Space saving
Convenience in Apt Format
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't be happier with this unit. It saves me from having to go out to do laundry!
I would recommend this to a friend - Pros mentioned:Ease of use
Great washer/dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has been great. Doesn’t take up too much space and is very easy to use.
I would recommend this to a friend Made a great choice!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went from a front loader to this top loader and am so happy. Saves the bending low and reaching into a dark washer. Much happier with the agitator like the washers I grew up with
I would recommend this to a friend- Cons mentioned:Noise level
Unhappy with Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 service calls for the GE stacked washer dryer we purchased (to replace an awesome, but finally worn-out after 15 years-Whirlpool unit-discontinued), we are beyond frustrated and unhappy! The dryer works well (but noisy). The washer can only handle very small loads and you have to be very careful which settings to choose. Towels can be only washed (4 max) separately. Don't even think about even a lightweight (i.e. fleece) blanket, even with something to balance it out! Noisy, shakes all over the place, and just miserable to do laundry! Do NOT buy this machine!!
No, I would not recommend this to a friend Washed up Washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had some issues with the washer, and I had to have it service 2 or more times.
No, I would not recommend this to a friendBreaks after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted exactly one year and one week before breaking down. The washer no longer drains it just fills up and stops. Not covered under best buy or GE manufacturers warranty since over one year. Buy the extended warrantee (you'll need it) or skip and get a higher quality product.
No, I would not recommend this to a friendowner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was never completed by Best Buy. Very disappointing
No, I would not recommend this to a friend- Cons mentioned:Noise level
Too noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine is is very very very noisy. I had the repair man out to fix it. The answer is. Nothing wrong with the machine. That is how it sounds. The dryer is great
No, I would not recommend this to a friend It works, until it doesn't.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer stopped draining after less than 2 years. When it works, it is decent. I recommend leaving the top open as well, or you might get mold.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey Aaron, thanks for your review! We're sorry to hear about your washer not draining. We can understand how that would be frustrating. There is an article on our website titled "TOP LOAD WASHER WILL NOT DRAIN" that we think will help. If none of the tips in that article help, then a service appointment may be needed to look into the issue further. We hope that this helps and that you're staying safe. -Michael@GEA