Customer Ratings & Reviews
- Model:
- GUD27GSPMDG
- SKU:
- 6313653
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Gas Dryer Laundry Center for its efficient size, uncompromised capacity, and overall performance. Many appreciate the washer's performance, ease of use, and space-saving design. However, some customers have expressed concerns about the noise level and the length of drying time.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Unhappy with Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 service calls for the GE stacked washer dryer we purchased (to replace an awesome, but finally worn-out after 15 years-Whirlpool unit-discontinued), we are beyond frustrated and unhappy! The dryer works well (but noisy). The washer can only handle very small loads and you have to be very careful which settings to choose. Towels can be only washed (4 max) separately. Don't even think about even a lightweight (i.e. fleece) blanket, even with something to balance it out! Noisy, shakes all over the place, and just miserable to do laundry! Do NOT buy this machine!!
No, I would not recommend this to a friend Washed up Washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had some issues with the washer, and I had to have it service 2 or more times.
No, I would not recommend this to a friendBroken washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work knobs didn’t turn and when I set it up it didn’t turn on at all
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having trouble with your new washer. Please reach out to our service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our skilled technicians will be able to assist you further.
owner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was never completed by Best Buy. Very disappointing
No, I would not recommend this to a friendBreaks after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted exactly one year and one week before breaking down. The washer no longer drains it just fills up and stops. Not covered under best buy or GE manufacturers warranty since over one year. Buy the extended warrantee (you'll need it) or skip and get a higher quality product.
No, I would not recommend this to a friendIt works, until it doesn't.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer stopped draining after less than 2 years. When it works, it is decent. I recommend leaving the top open as well, or you might get mold.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey Aaron, thanks for your review! We're sorry to hear about your washer not draining. We can understand how that would be frustrating. There is an article on our website titled "TOP LOAD WASHER WILL NOT DRAIN" that we think will help. If none of the tips in that article help, then a service appointment may be needed to look into the issue further. We hope that this helps and that you're staying safe. -Michael@GEA
- Cons mentioned:Noise level
Too noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine is is very very very noisy. I had the repair man out to fix it. The answer is. Nothing wrong with the machine. That is how it sounds. The dryer is great
No, I would not recommend this to a friend Gas W/D combo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The W/D is a good machine and Irene Is a fabulous sales person(I have bought many products from her). However, the installation was horrible!!
I would recommend this to a friendProduct had to be returned, really bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turned on when nothing was on, water filled in tub when turned off. Exchange was delivered without instillation ordered, after two more days finally got a working machine, and installed by two good workers on 9/17/19
I would recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful experience...1st two didn’t work, BBy was out 4 or 5 times, The final unit, doesn’t work on all settings. Only one. Won’t shop at BBy again
No, I would not recommend this to a friendDryer not the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like that the dryer doesn’t have heating options and the clothes takes a very long time to dry. Especially bulky items such as Jen’s and covers.
No, I would not recommend this to a friendDelayed Item.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d love to review this item, but I purchased it a month ago and it keeps getting delayed. When I initially purchased it, the wait time was 7-10 days. No information on when I’ll receive it.
No, I would not recommend this to a friendReview of washer/dryer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer/dryer in december and now it is not working. The water fills and then, nothing. The agitators moves about every 10 seconds.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you are having this issue with your new unitized washer/dryer. This is not what we'd expect and apologize for your inconvenience. If you haven't yet, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. We hope this is resolved for you soon. Thank you! Joyce@GEA
Stay Away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did my research and decided on this product after having used a similar product with no problem. However after it was delivered I was able to do two full loads in the washer before it just completely stopped working.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your dryer stopped operating properly after only two loads of laundry. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We hope this helps! -Chris@GEA
Shop somewhere else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.F best buy. F b buy. F Best Buy. F Best Buy. F Best Buy
No, I would not recommend this to a friendFirst one came damaged... lets see what happens ne
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was damaged, had to deal with a replacement. At least bestbuy was responsive and willing to do an exchange for a new one since it was damaged on arrival.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello lpiacono, thank you for your review. We are sincerely sorry your original unitized washer and dryer had to be returned as it came damaged. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We're glad, though, you were able to receive a new unit to replace it. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Less than 2 years and we have to put a new washer!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years and we have to put a new washer motor in it. Wish we would of bought whirlpool.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no, we hate to hear that your laundry center is in need of a new washer motor so soon into its lifespan and know this must be frustrating. This is certainly not the experience we want for you. We're glad, however, you were able to schedule service to have it diagnosed. We recommend you continue to work with your service technician as they will be able to continue to best assist you with repairing your laundry center. Please feel free to contact us any time with questions you may have as we are always here to help. -Chris@GEA
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When item was delivered it was defective. Then had to wait 3 weeks for a replacement.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Rory5, thank you for your review. We are very sorry that your unitized washer/dryer had to be replaced. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
- Pros mentioned:Capacity, Ease of use
Just an Old man
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent combo. Easy to use, saves space, and keeps the grandkids cloths nice, fresh and clean. Well worth the price.
I would recommend this to a friend Tub leaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer leaks has never worked right 1 time since we installed it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello sheshe, thank you for your review. We are sincerely sorry that your washer is not operating properly since you had it installed. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA