Customer Ratings & Reviews
- Model:
- GFD35ESSYWW
- SKU:
- 6623630
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's huge capacity, excellent cleaning performance, ease of use, and quiet operation. They also appreciate its appealing design, color, and numerous features. However, some users have reported significant issues with the machine's balance and reliability, particularly concerning the spin cycle.
This summary was generated by AI based on customer reviews.
Mom thinks it's great. Bought It For Her.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this machine for my mother. So far she's been very happy was it. The only problem she's had So far the only problem that that she has had is learning what all the options do.
I would recommend this to a friendDavis
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer it does a great job. It has any setting any family needs.
I would recommend this to a friend- Pros mentioned:Ease of use
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer easy to use work really great Easy installment
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review, it means a lot to us and we appreciate you being a valued GEA customer. We hope you continue to like your washer and its features and that it becomes a great addition to your laundry space. Please let us know if we can help with anything else you may need in the future. Sincerely- Dianna@GEA
Not Impressed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like that you don’t have the option to fill the tub with water or a regular cycle takes over an hour. You save on water bill, but not electricity.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you writing a review. Our top load washer is energy star rated. If you would like more water in the tub, use the Deep Fill option. To do so, press and release the Deep Fill button once before starting the cycle to add 3 addition gallons of water to the wash load or hold the Deep Fill button for 3 seconds to provide the deepest fill level possible. Please note that this will increase cycle time due to the additional time it takes to fill the washer. Washing times vary and are based on the cycle selected, options used, and load size. If you have any questions, please don't hesitate to reach out. -Arnesha@GEAppliances
- Cons mentioned:Spin cycle
Straight Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this set. It was overpriced and it it terrible. Half the time it doesn’t complete a cycle, and it’s never clean. $1700 for the pair and it’s awful. Avoid.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to assist with any issue you're having with the washer not completing a cycle, and its cleaning performance. If the cycle isn't completing because the washer is going out-of-balance, you should redistribute the load and run a Drain & Spin cycle. We also recommend ensuring the washer is leveled; the leveling legs can be adjusted if needed. For the issue with items not getting clean, we recommend making sure the water temperature is at least 120°F and the washer isn't overloaded. Troubleshooting tips for your model are available starting on page 22 of the manual, and clothes not getting clean is discussed on page 23; that can be viewed on the Best Buy product page when you go to the Features section and scroll to the bottom. If you're having an issue with the matching dryer, PTD70EBPTDG, that model's manual can also be viewed on the Best Buy product page when you go to the Features and scroll to the bottom; troubleshooting starts on page 15. If you aren't able to solve the issues with troubleshooting, our Bodewell service team can be reached at 833-426-3393, Monday – Friday, 8AM – 8PM ET.
I need to get service on it. It is terrible.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washer. The center drum huts the sides when it is in the spin cycle and you can hear it 2 rooms away. It has to keep stopping after it is banging on the sides and then starts up again bangs the sides a but then stops again
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are having this experience with your washer. It sounds like the tub may need to be rebalanced. We recommend taking advantage of your warranty and reaching out to Bodewell Service by calling 1-833-426-3393. Thank you! Joyce@GEAppliances
- Cons mentioned:Spin cycle
Very disapointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer has to be babysat. No mater how careful i am loading the washer when doing towels “only” im talking four maybe five towels. The spin cycle doesn’t work i have to unload and evenly lay the towels to get it to rinse and spin. This is the same for doing 1 queen size blanket or comforter.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. If the spin cycle is not working on your washer, please review the "GE Appliances Washer Limited Warranty" section on pg. 25 of the Owner's Manual. We hope this information is helpful. Kind regards. -Don@GEAppliances
Mom wanted a new washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The experience was great at Best Buy. My mom wanted a new washer, but she wanted someone to explain all of the different features for them. She’s very happy with her purchase. She’s happy so I’m happy!!!!
I would recommend this to a friendDryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice not too bad, hooking it up for a female point of view. Create your own setting and it works magic.
I would recommend this to a friendMrs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our sales tech is so quick and responsive. This is the second purchase with him. We let him know what we want and he lines us up with the perfect item. Mahalo!!
I would recommend this to a friend- Pros mentioned:Noise level
Looks great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our unit! It is very quiet and works wonderful!
I would recommend this to a friend Love it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great washer and dryer set I’ve had it over a year now and have no issues
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience and for being a part of the GE Appliances Family! We're thrilled to hear that your washer and dryer set has been serving you well and that you love it. Here's to many more years of reliable performance!
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please deliver , rescheduled by Best Buy the 3rd time .
I would recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.
First unit was defective.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting 2 months for our dryer since after 1 month we received a defective unit. The power button and the start cycle button didn’t work. Still waiting for replacement.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your feedback is important, and we do appreciate you taking the time to share it with us. If your issue has not been resolved, please call Best Buy customer service at 1-800-433-5887 to check on your replacement. -Vikki@GEAppliances
Do Better
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our washer’s lid sensor malfunctioned within six months of purchase, and we are currently in the process of getting it repaired. Unfortunately, the warranty provider, Bodewell, has demonstrated poor customer service, stating that it could take up to a month to resolve the issue. Given that this appliance is less than a year old, we find this delay and inconvenience unacceptable. Had we been aware of these challenges, we would have opted for a different brand. We strongly recommend considering other options before making this purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Faulted after 5 days.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, but had to call for help after 1 wash. The drain pump came unplugged.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for letting us know! We're glad to hear you're enjoying the washer’s performance now, and we’re confident it will continue to serve you well for many washes to come.
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good to me I like it so far let’s see how it’s going to work
I would recommend this to a friendAn upgrade from our Maytag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A long overdue upgrade to our Maytag that had a 10 year warranty (not exactly).
I would recommend this to a friendDoesn't get stains out
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 15 year old washer with this one. At the end of my old washer's life, it was still cleaning better than this one. No matter what settings I try, most stains will not come out. Even simple things like deodorant marks remain after washing. Sometimes the pre-treater will still be visible and the item needs to be washed again just to get the detergent out. Also makes several loud noises that are just a normal part of the operation. Tons of settings if you use the app, but still doesn't make up for not getting my clothes clean. Doesn't save water or electricity when you need to wash the same thing 2 or 3 times. Also liquid bleach dispenser is not really a dispenser. More like a plastic funnel. The problem is no water rinses it out and bleach residue remains. It's located towards the front of the washer so clothes can touch it and get bleached. Learned not to use it the hard way. Definitely do not recommend this washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello-We appreciate you taking the time to send us your review and being a valued GEA customer. Sorry to hear that the wash cycles have been causing some concerns. We may be able to help with some information we found in the use and care manual that starts on page 10 that have all the different cycle options and how to use them. If you dont have the manual it can also be found on the website.We do hope that this unit does end up working out great for you and becomes a great piece in your laundry space. We are here though if there is anything else we can help with in the future. Sincerely- Dianna@GEA
Washer and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, smarter than me and very quite. The installation went extremely smooth.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave us your review. We appreciate you choosing us for your washer purchase and are happy to hear that so far you are enjoying it! We have heard great things about this washer unit, so we are excited for you to be able to experience all its great features and it becomes a highlight piece in your laundry space.