Customer Ratings & Reviews

Thanks for sharing your experience with the noise level from your washer. Your new washer may sound different from your prior unit because of the newer technology. Please take a moment to review the "Sounds" section on pg. 24 of the Owner's Manual. If you believe the noise you're hearing is abnormal after reviewing this information, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 833-4BODEWELL (833-426-3393), Monday – Friday: 8 a.m. – 8 p.m. ET, Saturday – Sunday: Closed. -Don@GEAppliances

This is a beautiful washer, and we would really like for you to love it! Try pressing Deep Fill and the Max Spin speed to help distribute the water. We recommend using HE detergent so you can use less detergent while cleaning in cold water.

We recommend checking to ensure the washer is level per Page 21, Step 7 of the online Installation Instructions. If you continue to experience issues with out-of-balance loads, we recommend contacting Bodewell, our GE Appliances team of experts at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated and repaired as needed. -Vikki@GEAppliances

We appreciate you leaving your review with us. If you're still in need of assistance with this matter, please contact your local Best Buy store directly. We're sure your new washer will serve you well for a long time to come!

Thanks for letting us know what happened. We'll be sure to forward your feedback to the appropriate team. We hope you allow us to work hard to earn your trust again in the future. -Don@GEAppliances

This is definitely not what we expect to hear, or the ownership experience we want for you. We want you to be happy with your new washer. At the beginning of the cycle, the lid will lock, creating a clicking noise. The basket will then spin up and coast down several times to sense the load size. Water is being added to the basket and the basket slowly spins to distribute the water evenly over the clothes. The machine has a drive system that uses gears. The sound is the motor rotating back and forth to agitate the laundry. If you feel what you are hearing isn't normal, please take advantage of your warranty and reach out to GE Consumer Service by calling 1-800-432-2737.

We are very sorry to hear you've had these issues with your washers. This is not what we expect to hear and apologize for your inconvenience. We will work hard to earn your trust and your business in the future.

We are very sorry to hear you are having these issues with your washer. This is not what we expect to hear. If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When the washer tries to redistribute the load, the Rinse light will be illuminated solid while the Spin light blinks. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.

We appreciate you taking the time to leave us your review. We can understand your disappointment when your unit isn’t working properly as this is not what we would normally expect. We hope you were able to find another unit and you don’t have any further issues. If we can help with anything else in the future let us know. Dianna@GE Profile

We are sorry to hear that your unit has stopped working on the same day as bringing it home and can understand the disappointment. We hope this has since been resolved and if you still have your unit we would recommend taking advantage of your warranty and reaching out to our service team. They will be able to diagnose what the issue is with your unit. They can be reached at the phone number here- 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.

We are sorry to hear about the difficulties you have experienced with your washer. If you have purchased a GE Appliances brand washer we encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.

We hate to hear that your experience has not been the best. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Let us know if we can assist you further. All the best.- Kianna@GEA

Hi there - Thanks for informing us that you are more than satisfied with the performance of your new GE Profile washer. We appreciate your feedback, and hope you have a great day. Best regards. – Don@GEA

We always want to provide a high-quality appliance, and a great experience. We’d like to assist with any concerns you have. If there’s any issue with the washer’s functioning, we have troubleshooting tips starting on page 22 of the manual; that can be viewed on our GE Appliances website when you look up the model number and go to the product page. If you’re not able to resolve your concerns with troubleshooting and think service may be needed, that department can be reached at 833-426-3393. A technician would be glad to examine the washer for any issues, and going forward we’ll do all we can to earn your trust in our brand again. -Sarah@GEAppliances

Hello- Thank you for taking the time to contact us withyour review. We are sorry to hear that you're unhappy with your washer. We hope to help. We found some troubleshooting tips that start on page 22 in the use and care manual here-https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf. If you find that the troubleshooting information didnt help and your GEA washer is still giving you trouble, then we suggest calling our GEA service line.We will list the number below.
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
Hope this helps. If you need anything else, please let us know. Sincerely- Dianna@GEA

Hi there - Thanks for reaching out. We understand your concern with your unit stopping while it's spinning, This is normal because many cycles incorporate as series of soaks within the agitation period to get your clothes clean with less wear. If you still feel that there is a problem with your washer, please review page 26 of your owner's manual for more assistance. All the best. -Don@GEA

Hi - We're awfully sorry to hear that you have not gotten your washer delivered. We certainly understand how disappointing this is and how important it is to get this resolved. We strongly encourage you to contact your local Best Buy store to get a delivery date. They will best be able to assist you in this matter. -Kacie@GEAppliances