Customer Ratings & Reviews

Greetings - We sincerely apologize for the disappointment and frustration you've experienced with your washer. Your feedback is important, and we deeply regret that the product has not met your expectations. We understand the impact this has had, and we are committed to resolving this issue for you. Please contact our GE Consumer Service at 1-800-432-2737. One of our great technicians would be happy to investigate why your washer is getting out of balance so often. Know that you can always send us a private message on any social media platform if you have additional questions or need assistance. We look forward to helping you soon! -Kacie@GEAppliances

We are so sorry to hear that you are experiencing some trouble with your washer. We understand the frustration and inconvenience this causes. We're happy to provide some insight into this for you. How a Top Load Washer is loaded can affect how well it can wash and spin your clothes. Below are some suggestions to consider when you are putting clothing, towels, sheets, etcetera, into the wash basket. - Sort clothes well. For example, cotton and synthetic fiber (such as polyester) clothing should not be washed together. - When adding items to the wash basket, it is better if they are dry. Wet items are likely to pack down in the wash basket and this can lead to overloading. - Drop the items loosely around the sides of the wash basket. In a load with various sized items (for example, large towels, hand towels and wash clothes), we recommend placing the larger items on the bottom, the smaller items in the middle and medium sized items at the top. - Do not overload the washer. To determine the proper amount of clothes the washer can handle, the clothes should fit below the clothes-retaining ring of the washer tub and not be stuffed too tightly. Make sure that the clothes have ample room to move, that they are not packed down and that they are not wrapped around the agitator (on models with an agitator). We also would recommend checking in the use and care manual that can be found on the website (page 24) to ensure that the noises you are hearing from your unit is normal. If the troubleshooting tips above do not help resolve the issue, then we would recommend scheduling a service appointment with a qualified GE Appliances service technician so they can come out and make sure your washer is operating as it should. They can be reached at the phone number- 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.

We’re thrilled to hear you’re enjoying your purchase! It’s fantastic that the Smart HQ app is making it easy for you to monitor and control your laundry from anywhere with its convenient status notifications.