Customer Ratings & Reviews
- Model:
- PTW605BPRDG
- SKU:
- 6472682
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer for its excellent cleaning performance, large capacity, and ease of use. The beautiful color and good price are also appreciated. However, some customers have noted that the unit can be a little loud and the spin cycle may not always work properly, and it can sometimes become unbalanced.
This summary was generated by AI based on customer reviews.
Solution to Clean Clothes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine doing great -- in fact, now have problem of not big enough dryer to handle the wash machine load. Doing SUPER!!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - It’s great to learn that your beautiful, new GE Profile Smart Washer is doing super, and we appreciate you taking the time to write a review. It lets us know we are on the right track to providing quality, convenient products for our customers. Thanks for joining our GE Family and please feel free to reach out anytime if there is anything we can assist with, as we’re happy to help. All the best! Lauren@GEA
Run away from this!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having issues within 3 month. Never stopped! 11 repairs later, GE couldn’t get their story straight on what the next steps were. Horrible service from GE!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so very sorry to hear you've had these issues. This is not the ownership experience we want for you and truly apologize for your inconvenience. We would like to look into this for you. When you have a moment, please reach out to us via a private message on social media with your case number if you have one. If not, please provide your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I highly recommend for others to buy for their home
I would recommend this to a friendGE Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can review my washer when it is on backorder until April
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're so sorry to hear that you haven't received your washer yet and understand how stressful the wait can be. We’ve made adjustments across the board – including adding resources and shifts, adjusting workspaces and working with component suppliers who are doing the same – to alleviate the pressure on our business and navigate the challenges we’ve encountered in the supply chain so that we can meet the unprecedented demand we’re seeing. Your patience is greatly appreciated as we continue to navigate through these times. Best. Mike@GEA
Very bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Bestbuy is not the place to shop very poor service
No, I would not recommend this to a friendPoor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited 2 months and never got my washer i ended up with a poorly made LG.
No, I would not recommend this to a friend- Pros mentioned:Color
Love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this name the washer and dryer exactly what I looked at and just the right color fits perfectly in the spots
I would recommend this to a friend Good washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have it for 3 years now still good. It’s good for the price
I would recommend this to a friendSo far, so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had this machine long, but it’s working well so far. I really like how it looks and the size of it. Very large capacity.
I would recommend this to a friendAverage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As others have said this is a noisy machine. Need to tweak the different cycles otherwise your clothes will agitate with dry clothes, not even wet. With that said I am glad to have finally received it since we have been waiting for a long time for a washer to come from China. Over priced for the quality.
No, I would not recommend this to a friendONLY LOOKS PRETTY--WORKS LIKE CRAP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine does not know how to truly sense the clothing to know the right water level. It does not drain all of the water from the cycle so you have to run an additional drain/spin cycle. Lid has a clicking noise and the whole inside lid assembly is plastic and breaking into pieces. The whole lid assembly has be replaced by replaced. GE service agents are a joke. The first one assigned to us never showed. Second one doesn't know why he can't order the part, which I found online is OUT OF STOCK. WISHED I WOULD HAVE NEVER GOTTEN THIS.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. At your earliest convenience, please reach out to us on social media with the complete model and serial numbers of your washer, pictures if available, and a copy of this review so we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA
- Cons mentioned:Noise level
Worst washer i have ever bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sensor is no use for a large load gives enough water for a small load so clothes up top dont get washed. After is done clothes on top still dry. Unless u put it on deep fill everytime so the rest of the machine is useless with all the other options. I regret buying this washer i rather have an older model and is also noisy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. This washer is a high-efficiency washing machine with a system that requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal. If you believe there is an issue with your washer, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit by calling us at: 1-800-432-2737.
Your new washer may sound different from your prior unit because of the newer technology. Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. Please take a moment to review the support article on the GE Appliances website titled: "Top Load Washer - Normal Sounds."
WORST WASHER ON THE PLANET!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS THE WORST WASHING MACHINE ON THE PLANET!!!! General Electric has come to service this washing machine seven times!!!! The water still leaks from the bottom!!! CHOOSE ANOTHER WASHING MACHINE BECAUSE THIS ONE ISNT IT!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had these issues with your washer and understand how upsetting this would be for you and your family. When you have a moment, please reach out to us via a private message on GE Appliances social media, like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
No good washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got the washer on Friday, 3/29/24 and it is already not working. I managed to wash 1 load successfully. Tried to wash a load of towels and the washer fill up, but does nothing after that. It will be going back in Monday. Back to the drawing board.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my. This is not what we'd expect from this washer and not the experience we want you to have. If you're unable to find a resolution with Best Buy, please contact us at 1-800-432-2737 so we can assist you in the best way possible. Thank you for bringing this to our attention.