Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 1666 reviews
(1,666 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 5 out of 5 stars
Washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes clothes great! It is a little loud. Love all of the options and that the lid doesn’t lock immediately so I can add with ease. The dryer gets everything dry with one cycle.
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendRated 5 out of 5 stars
GE Profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love this machine from Best Buy and very satisfied with my purchase too...it is so big and spacious inside way better than my other machine and I am saving more energy too which is a Plus For Me
This review is from GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to share your review. We are so pleased to hear you are loving your new washer. This is a great model with amazing features and we are glad you are pleased with your purchase. Saving energy is on this model is also a win-win! If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA
Rated 4 out of 5 stars
Great value and pretty, too!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this washing machine. Its quiet and the load capacity is incredible.
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendRated 4 out of 5 stars
Nice washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking washer but it does not melt the scent booster beads
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendRated 5 out of 5 stars
Water usage reduced
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this washer, uses less water than the previous one I had, it is noisy in an unusual way but that does not make it less effective
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendRated 1 out of 5 stars
Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer was damaged when I got it, they did replace it. Damaged washer was super noisy, I thought it was from the dent. Replacement washer is also VERY loud and physically moves when it is spinning. Also doesn’t drain all of the water out and I have to run it through multiple spin cycles to get sheets dry.
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're quite sorry to hear about your washer and understand just how annoying these things can be. This isn't something we want for our customers to experience and do have troubleshooting articles on our website that can address your concerns. You can look up the titles "Top Load Washer - Walking or Vibrating" and "Top Load Washer - Will Not Drain". If you need additional assistance, we're always here to help. Best. Mike@GEA
Rated 4 out of 5 stars
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little noisey but clothes come out clean and fresh.
This review is from GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendBrand response from GE Answers
Posted .If you find that your unit is noisy, please ensure the unit is properly leveled by checking the leveling legs. You can adjust all four leveling legs until the washer is level left-to-right and front-to-back.
Rated 5 out of 5 stars
New Washer After 290 Years.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Selected with good info in store. Delivered as promised and installed. Excellent price. Works like a charm.
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White
I would recommend this to a friendRated 5 out of 5 stars
GE Profile washer is great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's doing a great job. When it is running it is pretty quiet. The only thing that we think could be better are the soap / fabric softener dispensers, a little water stands in them after use and they are a little flimsy. we are very pleased with the machine overall.
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendBrand response from GE Answers
Posted .We’re so glad to hear you’re happy with the performance and quiet operation of your new washer! It’s normal for a bit of water to remain in the dispenser after a cycle, but we appreciate your feedback on the design—it helps guide future improvements. Lauren@GEAppliances
Rated 5 out of 5 stars
Nice washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had bad luck when it comes to washers and dryers. Hopefully this will be better. Went from side load to top load and love it. So far so good.
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear your washer is working well for you so far. We always want to provide a quality product, and we're confident this unit will serve your needs well for a long time to come!
Rated 4 out of 5 stars
Good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product would definitely buy again great customer service
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendRated 5 out of 5 stars
GE Profile Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so great! The washer is a little loud but it doesn’t bother me. Makes my clothes clean and I’m happy with the purchase.
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendRated 2 out of 5 stars
Balance issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been pleased with purchase. Washer gets off balance easily
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking to ensure your washer is levelled properly as shown on page 21 of the Owner's Manual which is available online. Click on the Features tab and scroll to the bottom of the Features list where you'll find a link to the manual. When loading your washer, take care not to wrap any items around the agitator or impeller. When washing large items like blankets, even out the load by adding additional items that need to be washed. Please review page 13 of the Owner's Manual for additional loading information.
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer. It’s efficient and exactly what I was looking for.
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendRated 5 out of 5 stars
No problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This rating is from time around purchase so not more than a month. Machine works great so far. Easy to use, quiet operation and economical. I would recommend this product.
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White
I would recommend this to a friendRated 4 out of 5 stars
GE Profile washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color. Washes great. My only complaint is that it's somewhat noisy. But overall i like it.
This review is from GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendRated 5 out of 5 stars
Tim
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is working great and service was friendly and very helpful
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendRated 3 out of 5 stars
gary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery person Refused to show me how to turn on washer ..He said choose quick wash then push arrow button .Blue tape was blocking the lid sensor . Delivery person ruined a very good shopping experience for me . If he could take one minute to turn on washer I would have been extremely happy with entire purchase
This review is from GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - we’re sorry to hear of the disappointing delivery experience you had. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Take care. Lauren@GEAppliances
Rated 5 out of 5 stars
GE Profile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best washer i have owned. Previously had front load and this one is so much better. Cleans clothes like magic
This review is from GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendRated 5 out of 5 stars
Washer works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer works great. Delivery drivers found a dent in the rear panel, they notified me and best buy gave me compensation for it. They didn't have to point it out, and I may not have noticed. Very satisfied.
This review is from GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - we appreciate you writing a review. It’s great to hear that your beautiful, new GE Profile Smart Washer is working well and that you are very satisfied with your purchase! We hope that it continues to impress you for many years and feel free to reach out anytime if you need anything, we’re always available to help. Have a wonderful day! Lauren@GEA




























