Customer Ratings & Reviews

We understand the frustration of finding that the clothes are not getting as clean as you expect when they are removed from the washer. Please review the tips in the support article on the GE Appliances website titled: "Top Load Washer - Clothes Not Cleaning Well." If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. We hope you allow us to work hard to earn your trust again. -Don@GEAppliances

Hello, Thank you for taking the time to leave your review. Congratulations on your new washer purchase! Your review lets us know we are on the right track. If we can help with anything else, you may need in the future please let us know. Take care. -Mel@GEA

Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this washer, and we are happy to hear that you are also enjoying it. We hope it continues to be a convenience and joy to use for you and your family. Sincerely- Dianna@GEA

Hello- Thank you for being a valued GE appliance customer and taking the time to leave your feedback! That means a lot to us as we strive to make products that are going to help make customers like you happy. We hope you continue to enjoy your GEA Top load washer and that it keeps meeting all your expectations. If you need anything else, please let us know. All the best! Dianna@GEA

Hi there - we appreciate you taking the time to write a review. Our apologies that you did not have the experience you were hoping for with Best Buy, but we’re happy to see that you’re loving your new washer. We hope it become a favorite in your laundry space for many years and please feel free to reach out anytime if there is anything we can assist with. All the best! Lauren@GEA

Hi there - We're sorry to hear about the trouble you're having with your new washer. This does not sound like normal operation. If you still have the unit, we recommend taking advantage of your warranty and calling our GE Appliances Consumer Service line at 1-800-432-2737 (Monday – Friday: 8 a.m. – 8 p.m. ET. Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our skilled service technicians will be able to solve this problem for you. We truly apologize for the inconvenience caused by this situation. Please reach out if you have any questions, we're here to help. Julia@GEAppliances

We'd like to help go over the sounds you are noticing with your new washer. We recommend checking to make sure that your washer is completely level to the ground, as this helps prevent excessive vibrations and out of balance conditions. When the washer is not leveled it can also cause louder operational sounds, due to the spin cycle overcompensating. You can also check out our article titled "Top Load Washer - Noises Heard During Agitation" located on our GE Appliances website in the support section, to view a list of sounds that are normal and abnormal. If additional assistance is needed, you can schedule an appointment with our Bodewell service team by calling 1-833-426-3393.

Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.