Customer Ratings & Reviews
- Model:
- PTW600BSRWS
- SKU:
- 12377280
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Best Buy shouldn't sell appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't give a rating on this appliance yet because we've been waiting to use it for two months. Delivery was delayed several times because the washer comes directly from GE and Best Buy has no control over the delivery. When it was finally delivered and installed after the third day I had water dripping through my kitchen ceiling below the laundry room. When I went to Best Buy to let them know I had to file a claim which took several days to get. Once I received confirmation that the claim was filed I was told someone would be in touch in 5-7 business days. On the 7th day someone sent and email with the claim number saying someone would reach out in 7-10 business days. On the 10th business day someone emailed and said they will escalate it and we should hear from someone in another 7-10 business days. Best Buy contracts with third parties to deal with this so when you go to the store there is nothing they can really do. Absolute joke. Stop selling appliances if you aren't going to take responsibility. Best Buy has no problem taking the money for the appliances but has no recourse when things go wrong for the customer. Worst buying experience I've ever had and you would think they would do more to help resolve this issue. I've been in the store many times and have asked them to take ownership and help us reach out to these other parties to get things repaired and functional. Lesson Learned- Pay more and go to an appliance store to purchase appliances where you will get the service you deserve.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are saddened to learn about your experience and encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
ONLY LOOKS PRETTY--WORKS LIKE CRAP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine does not know how to truly sense the clothing to know the right water level. It does not drain all of the water from the cycle so you have to run an additional drain/spin cycle. Lid has a clicking noise and the whole inside lid assembly is plastic and breaking into pieces. The whole lid assembly has be replaced by replaced. GE service agents are a joke. The first one assigned to us never showed. Second one doesn't know why he can't order the part, which I found online is OUT OF STOCK. WISHED I WOULD HAVE NEVER GOTTEN THIS.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. At your earliest convenience, please reach out to us on social media with the complete model and serial numbers of your washer, pictures if available, and a copy of this review so we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA
Faulty codes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I sent this washer back the week I got it for an exchange a code was coming up. They installed the new machine and code came up. The installer said it’s fine these machines come up with the code
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend reaching out to our Bodewell Service team so they can come inspect your unit. They can be reached at the phone number- 1-833-4BODEWELL.
Great GE Smart Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and love the smart features. Detects each load and updates the time.
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you putting your trust in us and being a valued GE Appliances customer. This unit has some really great features and are glad you are enjoying it so far. We think you will continue to be impressed with this amazing washer for many years!
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and Enjoys the dryer. It ran very quiet, quit the dry love. The light inside the dryer.
I would recommend this to a friendWorst washer i have ever bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sensor is no use for a large load gives enough water for a small load so clothes up top dont get washed. After is done clothes on top still dry. Unless u put it on deep fill everytime so the rest of the machine is useless with all the other options. I regret buying this washer i rather have an older model and is also noisy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. This washer is a high-efficiency washing machine with a system that requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal. If you believe there is an issue with your washer, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit by calling us at: 1-800-432-2737.
Your new washer may sound different from your prior unit because of the newer technology. Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. Please take a moment to review the support article on the GE Appliances website titled: "Top Load Washer - Normal Sounds."
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, washes and rinses the water very nicely!
I would recommend this to a friendNo good washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got the washer on Friday, 3/29/24 and it is already not working. I managed to wash 1 load successfully. Tried to wash a load of towels and the washer fill up, but does nothing after that. It will be going back in Monday. Back to the drawing board.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my. This is not what we'd expect from this washer and not the experience we want you to have. If you're unable to find a resolution with Best Buy, please contact us at 1-800-432-2737 so we can assist you in the best way possible. Thank you for bringing this to our attention.
Worst product, don’t buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst washer we ever used. It has balancing issues most of the times regardless of the load and starts banging on the sides. Their technicians comes and checks using software device and says everything is alright. I never faced these issues with my previous homes which had different washers.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about the balancing trouble you are having with your unit. Make sure the cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water. This can be found on our website (page 9) in the use and care guide searching your model number.
GEWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made so much noise you could hear it throughout the house! Returned it the next day
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear your dealer was able to work with you.
Washing machine issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a year into putting an addition on the house and definitely was looking forward to having a second floor washer and dryer so we bought the ge profile water and dryer, recorded the first set and after hooking them up and turning the water on to the unit the cold water would not shut off to the machine so we called and scheduled a new unit to be delivered and swapped out and a week later it was sealed so after connecting the water etc now the hot water would not shut off to the unit, very dangerous situation, if someone didn’t know better they would of walked away thinking what a great job they did making all of the connections but to return later to find the water never shut off and overflowed out of the drum and all over the floors and ceiling and floors below, did i mention this was with no power to the machine, smh
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear this has happened and share your concerns, The issue you've described could be caused by high water pressure or debris in the line from construction. We recommend you have that checked by a plumber. Additionally, we encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
Bestbuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total disappointment. The shocks went out on it after a week. Plus it was extremely loud.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you with this washer and gather some additional information from you. Please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great replacement for a 10 year old Washer.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- Thank you for taking the time to send us your review. We are happy to hear that so far you are happy with your new top load washer. We hope you continue to enjoy using it and it becomes a great addition to your laundry space. If there is anything else you need in the future, please let us know. Sincerely- Dianna@GEA
Just what I need
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice piece of equipment. Works very well and quiet
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate the awesome feedback! Have a great day! -Don@GEA
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is loud when it starts to add water and every time you start a load it goes immediately to hot water.
No, I would not recommend this to a friendDon't like.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My parents bought this washer and dryer set and I super duper think it stinks!!! The washer really doesn't get my clothes really clean Imo. It doesn't use enough water even in the regular wash setting. The dryer doesn't use nowhere near enough heat to dry clothes. The settings are confusing, what should be a high setting seems like a low setting. Imo its not all that, sorry!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear you're not entirely satisfied with your washer and dryer. We'd like to help improve your experience. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, provide the model and serial numbers for your washer and dryer, and a copy of this review. We do want to note that the Department of Energy (DOE) sets standards for washer water usage. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. We can assure you that even though the water level is lower, your clothes are still getting properly cleaned. We do recommend using an HE detergent to ensure proper operation of your washer as well. We look forward to hearing from you so we can work on this together. Talk soon. Julia@GEAppliances
Terrible Install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only has one star because the site won't allow me to continue without a star, but zero out of zero stars is the correct rating. Products wouldn't necessarily be bad. However, the third party delivery and install company is the problem. Resulted in a flooded laundry room, damaged washer and dryer, allowed them to use my restroom and fecal matter was left. HIGHLY recommend you do your own install. After all, that's what we ended up doing. Will never use "Best" Buy for any service or shop their stores again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly understand how important it is to have a good experience with installation and delivery. We strongly encourage you to contact Best Buy directly or call your local store. They are best equipped to handle installation and delivery matters. We're sure once installed properly, this washer and dryer will serve you well for a long time to come. -Kacie@GEAppliances
No for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This isnot wirkibg for me.The speed so slo and the clth did not wash well. Its a no for me.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are always here to assist - please remember that you can contact us directly when you experience issues so that we can investigate and help with a resolution. If needed, you can also contact our GE Appliances service team - Bodewell at 1-833-426-3393 to have your unit evaluated and repaired as needed.
Loud Noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loud annoying humming noise when washing! You would think in this day and age products this expensive would be quiet. I’m definitely returning to Best Buy!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are hearing this humming sound and can understand your concern. We recommend making sure your washer is completely level. All 4 legs are nylon with a 1" hex head foot pad or nut. The bottom of the nylon feet are rubber. On older Top Load washers, the front legs are adjustable up or down an inch and the rear legs are self-leveling. On newer Top Load and Front Load washers, all 4 leveling legs are adjustable. To set the rear self-leveling system on an older Top Load washer, tip the machine forward so that the rear legs are about 4" off the floor. Then, drop the washer to set the rear legs. They will automatically adjust to the level of the floor. We have a great video on our site if you'd like to check it out. It is titled: WASHER - LEVELING THE LEGS. It is our hope this is the issue, and it is resolved.
Loud GE Profile dryer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review pertains to the GE dryer. Its loud and does not dry on one cycle, I have run the clothes thru a 2nd cycle to get dry. Unacceptable I will be returning this item.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are having this issue with your dryer. We recommend making sure you have the setting on a heat setting and not on fluff or cool down. We also recommend making sure your venting isn't clogged or blocked on the outside of your home. If you are still having issues, please take advantage of your warranty and reach out to Bodewell Service at 1-833-426-3393 M-F 8:00-8:00.