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Customer reviews

Rating 4.3 out of 5 stars with 1661 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,661 reviews
  • Rated 2 out of 5 stars

    A big nuisance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This big thing is more trouble than it's worth. Doesn't fit like the measurements said. Goes off balance as much as any other washer. Yes, I know how to use one of these. I follow all instructions, and I've been using HE impeller washers for years now. But it's just as bad as my old one, so I guess I spent all this money when I could've kept using my old washer just the same. Wash one blanket at a time. I basically have to take ALL of my blankets to the laundromat now instead of just the heaviest. I miss my old washer :(

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We would like to help and provide some information. If you are experiencing your washer unit moving and becoming unbalanced. You will need to make sure the washer is level. The washer needs to be level and sitting on a good, solid floor. We have an article from our website that will help if you search the title “Top Load Washer - Walking or Vibrating”.
      If the issue continues, we recommend scheduling an appointment with our Bodewell Service Team by calling 1-833-426-3393. GE_Appliances

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Very Nice Washing Machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color of this washing machine! I wanted a machine that did not have the middle agitator in it because I have large comforters I wash every week. The capacity is great!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great! It’s nice that it is a smart washer without breaking the bank. It’s neat that it tells you your wash will be done in 5mins & when it’s complete. I do find when it starts it’s kinda of loud when it sensing, but after it’s not bad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    My digital machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to work just a little noisy but not disturbing love my new washer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great price, Best Quality!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally just recommended this wash to my best friend. And now she purchased one too! I recommend GE all the way! They are amazing! And this washer is TOP OF THE LINE at a great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans wonderfully.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m still experimenting with ALL of the options! The cleaning is so much better than my old washer. What used to require spot attention, doesn’t even require to get clean.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’re so glad to hear your new washer is delivering such impressive cleaning results! It’s great that you’re exploring all the features—it sounds like it’s already making laundry day a lot easier. Thanks for the positive feedback! Lauren@GEAppliances GE_Appliances

  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Great Washer So Far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are extremely happy about this purchase. We have had a front loading unit for many years and decided to go to a top loading. The washer is huge inside and looks great with the matching dryer. We have been able to feel the difference from our previous machines compared to these ones. The clothes feel a lot cleaner and smell cleaner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Smooth washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace an AMANA whaser, happy with the upgrade.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not terrible, but do your research.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this unit with the matching dryer. The cost, style and load size are very appealing (especially when on sale) however I’m not completely sold on performance. There are times when using this unit that the drum will out of now where get out of sync mid spin cycle and pound on the sides of the washer body, if you’re able to see the sides you can see them protruding from their normal shape when the drum hits them. Other than that and the time of wash cycles I have been generally happy…. But beware of the matching dryer…

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We encourage you to schedule service with our Bodewell technicians to ensure this drum is operating as designed. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393). GE_Appliances

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great easy to use easy delivery wouldcrecommend for purchase good price

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    It's Pretty Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large capacity; it's big enough to wash a queen sized comforter. I do wish you had more control of how much water can be used per cycle though.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’re thrilled to hear that you’re loving your new washer and that it’s large capacity is helping with your everyday washing needs. If you prefer to have a higher water level, you can use the “Deep Fill” feature which adds 3 gallons of water to the wash load if pressed once or can provide the deepest fill possible if held for 3 seconds. To learn more, see the Deep Fill section on page 14 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the Best Buy product page. GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Unsettling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many emotions on this washer. First, it was delivered already broken and defective. I had to wait another 3 days for a replacement. The replacement runs great.I love this machine, but having to wait for a replacement is where I gave it, the stars down from.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’re happy to hear how much you’re loving your new washer and that its performing well overall! -- We share your concern with receiving a defective unit, and to best address this concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best there is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is perfect!!!!! I would still buy even recommend and have recommended to several friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    GE Top Load Washer, 5.0 CU.FT. High Efficiency,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is great, like the bigger tub as can wash our comforts now. NO LAUNDRY MAT!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer! Few minor things to consider

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washer itself. It does a great job washing the clothes. The drain hose is too short and the detergent trays hold water after the wash cycle is complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy to get GE and get rid of LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 4 weeks ago. Great product. We had LG washer and dryer for years can't say how many times I cursed that thing. It leaked and had problem after 1 week. So glad to get the GE

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're delighted to welcome you to our GE Appliances family. You've chosen a great model that will serve you well. -Vikki@GEAppliances GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product already own one at my house bought one for my other house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this very much. No complaints at all! I recommend this for anyone that needs a new washer. Easy to use and the whites turn out very white!!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      This is a wonderful washer model that features Adaptive Smart Technology, which enables optimization of cleaning power and fabric care within each cycle! We're thrilled to hear you're enjoying this unit, and we're confident this washer will continue to serve you well for years to come. - Julia@GEAppliances GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Ph. D. Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is efficient in getting clothes clean. However, it has too many choices and it takes time to adjust each cycle to my preferences. I joke you need a P. D tto operate it.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're glad that you're enjoying your new washer! If you have any questions on how to operate it, or about the amazing features it has, please don't hesitate to reach out via private message on social media. GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love our new washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is perfect for our family of 4. Runs quietly and efficiently. Controls are nice and intuitive and the App connection with notifications is great!

    I would recommend this to a friend