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Customer reviews

Rating 4.3 out of 5 stars with 1661 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,661 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washing machine recently purchased and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This GE washer is absolutely the best choice we made, in fact we purchased a different brand before this one and returned days later to buy this GE. The drum size is perfect for a family and easy for everyone in the family to operate. Great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this washer and dryer for a year now and I have had no issues! I could immediately tell how much cleaner our clothes were when we switched! Worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this after our other broke after 14 months. Great product for a large family!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    It’s great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m still learning the ropes of this washer but so far I’m pretty satisfied with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer in love

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love my new washer and dryer. Washes and sanitizes so well. Perfect for out baby on the way!!! We specifically looked for a sanitation cycle for babies clothing and I’m in love with the feature . Drys the clothes so well and very strong. Needs minimal time for delicates as it a sting dryer . Color is also great. Easy to wipe and keep clean .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife is happy with this new washer, so far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has some updated features that are easy to understand and use. The color is very beautiful. This has a very large internal capacity that can fit a king size comforter depending on thickness. I highly recommend and truly hopes that it keeps working at its best.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love Love Love!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for about 8 months now, we do a ton of laundry! At first I started to return it because there was barely any water filling up, but then I figured out you have to put it on “bulky” cycle and I believe a deep water option and my clothes now are submerged in water and get soooo clean!! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    GE Profile 5.0 excellent performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GE Profile operates,very efficient with deep water. Great for comforters and large loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best wash machines I have ever had, washes great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my wash machine I use it 3 times a week and clean wonderfully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an exceptional piece of machinery. Washes out all the bugmars away!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 2 out of 5 stars

    So many frustrations with this machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this machine. Truly regret buying it. Because there is no agitator, everything gets balled up (especially large items like sheets and towels) and creates unbalanced loads which you have to wrestle because a king size blanket that's soaked with water is heavy, but add to that that it's tangled amongst other things and it's a real workout. It's also so deep that it's extremely hard for my 5'5" frame to get everything out when the load is complete and I've almost fallen in more than once. Also, it has a lid lock that takes forever to unlock when you press pause to fix the imbalance so you can't open the lid, and then it takes forever to start again so it just wastes your time. Also, that pause/play button is alternately overly sensitive and not at all sensitive enough, so it thinks you've pressed it twice (play, pause) when you've only pressed it once, and then you have to press it a dozen times to get it to recognize when you're trying to pause the load. I hate this thing. The only good thing about the machine is that I finally can wash my king size comforter (technically a duvet insert) at home, which is good because my dog loves to pee on it. It took awhile to understand how to use the "deep fill" button and the "drain+spin" cycle, so now that I've got those decoded, I think the machine deserves 2 stars. I mean, it works, it generally gets things clean, but I would highly recommend getting a machine with an agitator to avoid the frustrations I've mentioned. I hope this helps in your decision making since buying a new washer is something most of us don't do that often in life.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We appreciate you taking the time to send us your feedback and suggestions. Sorry to hear that so far you have not been too impressed with your new washer unit. We take your feedback and suggestions seriously as it helps our design teams and engineers improve on or make changes to future builds, so we appreciate you bringing this all to our attention.
      We do hope that your unit continues to work good for you for many years. We are here though if you need anything else moving forward. We are happy to help! Sincerely- Dianna@GEA GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best purchase ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good no sound it’s fast and so far am loving it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ge profile washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great washer . It cleans clothes exactly like it says it does.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product I would recommend to buy this product

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great duo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer & dryer set! Works wonders with large loads for our family of 6.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Need new washer after owning for only 2 years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer started getting really loud during the spin cycle after about a year and a half of owning. At the 2 year mark, the washer stopped in the middle of the cycle altogether and would not go into the spin cycle. Called a local tech to come and take a look and he told me that the control board needed replaced and the bearings were going bad and that the transmission would need replaced as well. He was shocked that it was only 2 years old and told me to avoid GE. So now we are replacing with a different washer altogether. Also to be noted, our matching dryer had issues within the first year of owning and luckily was covered under warranty at that time but, even now, it sounds terrible and makes a squeeling noise from time to time. I also had bought a GE dishwasher about a year and a half ago which is now having issues with leaks around the door. Just going to take that techs advise and avoid GE products in the future.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're sorry to hear about your washer stopping mid cycle and for the issues with the control board. We'd like to help out with this. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review. GE_Appliances

  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using now over a month and love it, good size for family of 6.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ilove how big the bowl is,and how much cleaner my clothes are.

    I would recommend this to a friend