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Customer reviews

Rating 4.3 out of 5 stars with 1661 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,661 reviews
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Not Impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not impressed with the noise level of this machine while it was operating. As for the operation of it, it was ok. Thought I’d get more by buying American made. Returned it back it Best Buy.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for giving our washer a try. Some noise during operation is expected, but ensuring the machine is level can help reduce excess vibration—adjusting the leveling legs side to side and front to back often makes a difference. We appreciate your feedback and hope to earn your trust in the future. Lauren@GEAppliances GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Open box great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful staff. Purchased online before the store opened and the item was ready at the opening. Great deal on open box

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're happy to learn that your beautiful washer is working well! Make sure you take advantage of the smart features by downloading the SmartHQ app. For more details, please review the support article on the GE Appliances website titled: "Smart Washer - Benefits of SmartHQ App." We're confident this machine will continue to be a great addition to your home for many years! -Don@GEAppliances GE_Appliances

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent washer, don't buy maytag.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to my last washer (maytag 2018) this thing is spectacular. Doesn't go off balance, holds more laundry, tells my phone when loads are done, gets cloths cleaner, and overall feels like a better machine. I still bought the extended warranty though.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is very good. Its what we expected and more. Cleans very well. I liked the functionality and very easy to use. So far so good. Highly recommended for others to buy.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’re thrilled to hear you’re happy with your washer and have found it to be easy to use. We always want to provide a quality product, and we’re confident it will continue to serve all your laundry needs well for many years to come! GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy This!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works better than expected and has “loads” of options

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grear washer lots of bells and whistles but makes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes noises my old washer didn’t make so getting used to it and hoping they are normal washer noises

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price and good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice price for a good quality washer. Has lots of cleaning options with easy detergent fill.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Washer size

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer! Big loads!! Deep!! Clean!! Easy!!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi - Thanks so much for taking the time to write about your awesome GE Profile washer. We're glad to know that you are loving this machine so far. It's definitely a treat to have and we know you'll enjoy it for a long time. Thanks for choosing GE! - Don@GEA GE_Appliances

  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    IT GETS THE JOB DONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its’s not whisper quite, but not too many washing machines are. It does not allow for individual selections. For example, if I wanted to do only a rinse and spin cycle. It does not have that option. It is programmable, but it doesn’t give you the freedom to program as he was an older washer model.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is excellent! Looks great and works wonderful!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    GE Profile Top Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I went back to a top load washer. I am good with most everything with the washer except it is noisy at the beginning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST MACHINE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after having a machine for 17 years i decided to finally upgrade and it was the best thing i did ! great machine ; washes great and quiet which i love . highly recommend

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Excellent Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer, no agitator so it will not damage my clothing, very quiet, easy to use controls. You can use detergent or pods.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer! It works great and has all of the features I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best Top Load Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fabulous! I love every feature this washer offers, especially the smart technology that allows me to start the washer remotely and time it to be finished shortly after arriving home from work to switch to dryer! It's quiet, holds a lot of items per wash, appealing to look at, and fun to watch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GE Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, bought it a month. My wife loves it.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    90% satisfied with this purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app should give more control. When spinning it’s too noisy, even with the laundry being evenly distributed.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello there,

      Thanks so much for sharing your valuable feedback with us. Our apologies to know that the washer is incredibly noisy when spinning and understand how annoying that can be. We'll be sure to pass this information along. Please let us know if there's anything you need. Wishing you well! Mike@GEA GE_Appliances

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love this machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So roomy and easy to use - it actually makes laundry day fun!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey there- Thank you for taking the time to leave your feedback. We are happy that you love your washer. We hope that you continue to enjoy your unit and that it gives you the convenience and quality that we work towards providing for our customers. If you need anything else, please reach out and let us know. All the best! Dianna@GEA GE_Appliances

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great replacement washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this washer. It does a great job cleaning and is a pleasure to use. I bought it after my previous washer (another brand) died all of a sudden after only 5 years. That was a front loader and I really love the top loader better.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Loud, but Works

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work, but they are loud. We ended up returning them within 2 days because they were so loud and leaving a lot to be desired for the price. We swapped them for Samsungs that are silent in comparison.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We regret to hear that you had to return your new unit. We do hope that we can earn your trust back in the GE Appliance brand in the future as this is not what we would normally expect out of our appliances. We take your feedback seriously and will use this to help us make changes or improvements to our units moving forward.Dianna@GEAppliances GE_Appliances