Customer Ratings & Reviews

First appliance purchase. Had an initial hiccup with a delivery process, but with the assistance of the management team, they expedited the appliances - all turned out great the gentlemen who delivered our items, extremely courteous and professional, and not to mention very clean when assembling the equipment and disposing of any trash, and they took the time out to test the equipment, which I was very impressed so all in all I recommend to anyone purchasing appliances from Best Buy - great name brands with pricing. The appliances work great! Thank you!!

Love the way it looks and it washes well. It easily knocks if you don’t distribute the clothes evenly. Overall urs a good washer.

Amazing product, best washing machine I’ve ever had.

I like this washer because it's bigger than my last one but i don't like that when i wash a load sometimes my clothes be still wet not damp wet. I also do not like the length of time it takes to wash my clothes.

We now have only GE products, and have had great luck with all of them. My washer is large enough to handle comforters and blankets.

Extremely Disappointing Product and Customer Support I purchased this washer and dryer set in September 2024, and unfortunately, it has been nothing but frustration since then. Within the first three months, the dryer experienced a blown fuse. Best Buy refused to replace it because it was outside their 30-day return window, and GE also declined to replace or properly support the issue. Just over one year after purchase, the washer lid broke (see photos). The timing was especially frustrating because the washer only comes with a one-year warranty. GE would not repair the unit unless I purchased an extended warranty for an additional $375. Feeling pressured and left without options, I agreed to purchase the warranty through GE’s partners, Assurant and Bodewell. What followed was weeks of wasted time and poor communication. A technician eventually came out but did not have the required replacement lid. He stated he would order the part and return in two weeks. Two weeks passed with no updates, no part shipment, and no follow-up. When I called to check on the status, I was shocked to learn that the claim had been closed and no part was ever ordered. Trying to resolve this required multiple calls to customer service, each involving extremely long hold times just to reach a representative. Every call resulted in being transferred, placed on hold again, or given conflicting information. No one took ownership of the issue, and there was no proactive communication at any point. Meanwhile, we have been without a functioning washer for over a month. Between the early product failures, limited warranty coverage, poor coordination with service partners, and excessive customer service hold times, this has been one of the worst appliance ownership experiences I’ve had. I am now canceling the extended warranty and seeking a refund due to the complete lack of service. I strongly recommend avoiding this product. The quality is poor, and if something goes wrong, be prepared for endless hold times, broken promises, and unresolved issues. Save yourself the stress and look elsewhere.

I was so confused about what brand to choose or what machine i can get. But the store associate helped a lot in my decision and i got this the set dryer and washer . Im very satisfied and enjoying it. Best Buy always the best

Excellent washing machine, washes clothes faster and uses less water than my other washer

Best washing over with features, great washing results, large tub for my comforters. Very happy with my choice.

Great experience from beginning to end. We purchased a GE washing machine. The experience took 30 painless free minutes. We explained to the salesman what features we were looking for and he showed us several makes and models. He did not try to pressure us into one of the models. He scheduled The delivery and installation for that coming week. The price was reasonable and the service was amazing. The installation was done on time and quickly. Recommend buying your next appliance from Best Buy.

Has worked fine the few setting we have needed so far. I just wish it drained the water slower since my small garage sink can't keep up. We save the flooding by using large plastic totes to catch the overflow.

So easy to use and so quite ! My grandkids love to be on them to see the washer wash and it also soothes them!

Really loving our new washer. A little loud when it’s on the spin cycle, but other than that it’s perfect.

Love the brand of the washer. Love the how deep the capacity of the washer. Overall love it.

I love this washer it’s big and nice I love it It’s one of the best thing I ever bought a recommend it

I would buy over and over again. Washes excellently. Great product

Very happy with Washer leaves clothes Clean and fresh .bring out colors and smell Clean

We've only had the washer for a few weeks but I am really loving it. I've tried washing in multiple cycles, and can tell the difference with many of them. I was able to wash my queen size comforter with ease, and it spun so well it didn't take long to dry.

This washing machine is huge! It can handle a very large load and cleans well.

The washer is really efficient and I really like it.