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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1667 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,667 reviews
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Big family, no problem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job getting out dirt with 9 children in our family. That's a lot of towels & bedding beyond clothes.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello there - Thank you for sharing your experience with the GE Profile High Efficiency Smart Top Load Washer. It's wonderful to hear that it's doing a great job handling the laundry needs of your large family, especially with so many towels, bedding, and clothes to wash. If you ever have any questions or need assistance with your washer, please feel free to reach out. We're here to ensure your laundry tasks are as efficient and convenient as possible. We appreciate you choosing GE Appliances for your home! -Kacie@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Big Tub!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Nice and large tub size for blankets! Washes better without the old style agitator! Very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great washing machine for the price it has many options

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 3 out of 5 stars

    Many options

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love the features. The size is more than enough. Unfortunately is is so load, my husband hates it. I think it does a great job and provides many washing options plus and can wash my wired bras with no concern of damage.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you reaching out to us. We encourage you to doublecheck to be sure your washer is level as that could affect the sound level. The directions to check the leveling and adjust as needed are available in the online Owner's Manual. GE_Appliances

  • Rated 5 out of 5 stars

    Very Nice Washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine! The spin cycle is especially good as it leaves the laundry almost dry so we save on drying. Also, the WiFi technology works great with my smartphone app.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a great washer. The large capacity is wonderful for when the kids get home from college and have a ton of laundry to do. The wifi notifications are nice to know when the clothes are done.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Louder than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a louder than normal washer. Every time it begins to spin it locks the lid which isn't a quiet action.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it works great i would definitely Recommend buying it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GE Profile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine. Great value and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Extremely thrilled with this washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet fill and wash. Spoon cycle is quieter than I thought it would be. Impeller is an excellent choice. There is much more room for clothing and they don't get twisted up like they would around an agitator. Very happy with this purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sad GE washer broke down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this machine for close to a month and it broke down. I take care of my appliances and they last a long time. However, I was surprised the washer broke down and not even a complete month with it.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Oh no! We certainly don't want you to continue having a broken washer. If you haven't already, please take advantage of your one-year warranty with us by calling 1-800-432-2737. GE_Appliances

  • Cons mentioned:
    Balance, Noise level

    Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not fill with water!!! Clothes rub against each other, but the clothing on top sometimes do not get wet. Big drum!! Can't fill it all the way Washing options do not allow you to choose water level. Drain hose is to short When the drum is unbalanced washer jumps all over. You have to remove/redistribute clothes until the washer is happy. A store employee talked me into this washer. BIG MISTAKE

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you leaving your honest feedback with us. This is a high-efficiency washer, so it's important to know that it will not use as much water as previous models. If your load needs additional water, you can utilize the Deep Fill option. We also encourage you to ensure that your unit is level and that the feet are planted firmly into the ground. If this does not help the balancing matter, please take advantage of your one-year warranty by calling 833-426-3393. GE_Appliances

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Pleased so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a floor model, and so far the washer is doing a great job of washing small and large loads. We were happy with the size of the tub and how quiet the machine is while it is operating.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine for the money. It washes like a charm. The only issue that I have is the noise level during the cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart appliance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. We are still learning to use it but I love it so far.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Very loud

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, just pretty loud compared to My old Whirlpool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, I love it! It washes so nicely and it’s very quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for about a month and so far so great! no issues and does a great job cleaning our clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great find

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We made the right choice when it came to this purchase. It’s a good solid product with reliable performance.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      This is a wonderful washer model that uses Adaptive Smart Technology which enables optimization of cleaning power and fabric care within each cycle. We're glad to hear you're enjoying your purchase, and we're confident this washer will continue to serve you well for years to come. Thank you for choosing GE Appliances for your home! GE_Appliances

  • Rated 5 out of 5 stars

    Glad I purchased this set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this washer and dryer set for a month now. It’s been working perfect. I’m happy with my purchase.

    I would recommend this to a friend