Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$699.99
Save $250
The comparable value is $949.99

Customer reviews

Rating 4.3 out of 5 stars with 1662 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,662 reviews
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great mid range washer.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, looks good but watch out for scratches. Might be noisy for some.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for taking the time to provide your feedback. We are always looking for ways we can improve our units so we appreciate you letting us know about the noise on your unit so we may take that into consideration when working on future units. We are glad though you like your new unit and are confident it will continue to impress with each use! GE_Appliances

  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    GE Profile washing machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color. Washes great. My only complaint is that it's somewhat noisy. But overall i like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good not great.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is much louder than was expected. Could use some insulation to muffle the sound. Also, it does not necessarily clean as well as our old agitator model washer. Hi tech washer and sleek looking. Would consider a quieter model next purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer works great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great. Delivery drivers found a dent in the rear panel, they notified me and best buy gave me compensation for it. They didn't have to point it out, and I may not have noticed. Very satisfied.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey there - we appreciate you writing a review. It’s great to hear that your beautiful, new GE Profile Smart Washer is working well and that you are very satisfied with your purchase! We hope that it continues to impress you for many years and feel free to reach out anytime if you need anything, we’re always available to help. Have a wonderful day! Lauren@GEA GE_Appliances

  • Cons mentioned:
    Balance, Noise level

    Rated 1 out of 5 stars

    Loud washing machine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is loud! Also it can't handle a load of bedsheets. It shook so much and rotated itself a good 45 degrees. I returned it ASAP and got an LG instead. Cheaper and so far no issue.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Your feedback is important, and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Great washer. Highly recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had an issue with GE. Works amazing. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the washer. Super easy to use and love that you can set it up different on your phone as well.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for your review and being a valued GE Appliance customer! We have heard great things about this washer unit, and we are happy to hear that you are loving the features as well as the size capacity it provides. We hope it continues to be a convenience and joy to use for many years! GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice Washing machine for the price point.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, quiet and efficient. Being able to track laundry status on line is a big bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New Washer

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine operates well and can handle large loads. It is an essential tool for a growing family.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is HUGE and cleans the clothes very well. Lot's of custom cycles and the app is nice to let you know when the wash is done!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my a while to get used to a new machine after having my old one for a while but I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with this washer! It’s quiet, has several different settings and my clothes are cleaner than they ever have been.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great one

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and works great. We didn’t have any issues for past 2 months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms Washington

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the washer love the color and the delivery person was friendly as well and did the install very professionally

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good machine

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine , soo far , no complains , I definitely recommend

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We appreciate your purchase and are so happy to hear you're pleased with your new washer. Thank you for your recommendation! If you have any questions, please let us know. We are here to help! Joyce@GEA GE_Appliances

  • Cons mentioned:
    Noise level, Spin cycle

    Rated 1 out of 5 stars

    Not worth the price

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually go with the cheaper washer and dryers but decided to get this one. I was not impressed by it's performance. It's loud and because there's no agitator in the middle, it's always moving around during the spin cycle. I regret buying it. I have had it hooked up for a month and it already stopped working. It won't unlock or turn on. I tried to call Geek Squad at my local store but it just rang and rang so I'll just go there tomorrow.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for letting us know what happened. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. GE_Appliances

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity I can finally wash my bed spread, very roomy inside. Nice quiet machine

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’re happy to hear that your new washer is making laundry day easier with its large capacity and quiet performance! Thank you for sharing your experience. GE_Appliances

  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    New washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in tandem with matching dryer. Noisier than our last washer but it states so in instructions manual has more bells than our last one did so makes it a bit of fun to experiment with it

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for your review, it means a lot to us and we appreciate you being a valued GEA customer. We hope you continue to like your washer and its features and that it becomes a great addition to your laundry space. As for the noise of the unit, we will pass this along to our engineers and design teams to use for any changes or improvements on future builds. So, we really appreciate you bringing that to our attention. Please let us know if we can help with anything else you may need in the future. Sincerely- Dianna@GEA GE_Appliances

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washing machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes little noise. It is easy to deal with. It allow you to download an app from where you can control it. You can only fill it with close half way or it will not wash it well.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We appreciate you taking the time to send us your feedback. We are happy that overall, you are enjoying your washer unit. Your feedback means a lot to us so we will definitely pass along your suggestions on the unit to our design teams, as we always look for ways to improve on future builds. If there is anything else we can help with in the future, please let us know. Sincerely- Dianna@GEA GE_Appliances

  • Rated 4 out of 5 stars

    Try It Again

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought 1st one August 2023 and December 2024 the control board went completely out with my clothes locked inside of the washer. Home warranty replaced it. I’m trying it again LOL SMH

    I would recommend this to a friend