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Customer reviews

Rating 4.3 out of 5 stars with 1667 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,667 reviews
  • Rated 1 out of 5 stars

    Stay Far away!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a “Smart washing machine”, this is the dumbest appliance I’ve ever owned. Easily This is the worst washer I’ve ever used. Every week, for no apparent reason, the washer will start a cycle, fill the tank, only to then cancel the load and lock the washer controls for 5 minutes. Then I have to spend the next several hours trying to unplug and plugging it back in, trying to reset the computer, and eventually, I get some combination of things to work (but oh no, it’s never the same things to get it to work again) and at this point, several months of owning this thing, I’m ready to sell it and go get an old “dumb” machine

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for letting us know what happened. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. GE_Appliances

  • Rated 5 out of 5 stars

    GE washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine works great… I have no issue close get clean.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GE washer and dryer. The best brand ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer. I’m glad that I chose this brand. No disappointments.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love mt new washer! It does everything i need it to do. Very pleased!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're happy to hear you're enjoying this washer model. This model's adaptive Smart Wash technology enables optimization of cleaning power and fabric care within each cycle! We're confident this washer will continue to be an asset in your laundry routine. Thank you for choosing GE Appliances. GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic washer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got these for our son and girlfriend for Christmas, they LOVE them! Work great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was perfect! We bought in a good price and the delivery was perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the set and they both work great! No issues and they are not loud.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer works much better than my last one

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good capacity works well got a good deal due to Black Friday

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TH

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good.., however had a small dent at installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I m in love with this washer, you cant see in the app when it's doneyou can download cycle, i love it!!!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're thrilled to hear you're enjoying your new washer. This is a wonderful model that features Adaptive Smart Technology. This technology enables optimization of cleaning power and fabric care within each cycle! We're confident it'll continue to be an asset in your laundry routine for years to come! - Julia@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    GE Profile Can’t Be Beat for the Price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding appliance for the price. And the dark gray finish is so great compared to basic white appliances. The sales associate in store went above and beyond and exceeded my expectations!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product love the color and way it runs. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love my new set

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer and dryer! There are so many cool features and I love that it has a sanitize cycle as well as a basket wash cycle!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waited for you, for 4 years!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love you too! I've waited for you, for 4 years. You run smooth and are quiet. I couldn't ask for a better partner! Thank you, GE Profile Smart Top Load Washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The top loader was a little hard to get used to because i had a front loader before. The only flaw i have witb this product is it is very sensitive and if the clothes is not evenly placed it will start to bang on the side if the washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Large volume

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good buy for the price, large, washing volume, Ah, good to use easy to use a electronic panel

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Greetings,

      Thanks so much for sharing your review with us. We're pleased to hear that your washer is easy to use and you like the large size of the tub! If you have any questions, we're always happy to help. Best wishes! Mike@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Efficient washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer, I have had no problems with it. My clothes come out clean and fresh even when it's a large amount of clothes, towels, or bedding.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi – thanks for taking the time to write a review! We’re thrilled to hear that you love your new washing machine and that it’s performing efficiently for your laundry needs, even with larger loads. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help however we can. All the best! Lauren@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    I like it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far love it not alot of noise which I was looking for very nice.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for the awesome feedback! It's great to know that you are loving your new GE Profile smart washer. We're confident that you will enjoy this unit for a long time. Take care! - Don@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and looks great. Had a dent when delivered but I got a partial refund to keep it.

    I would recommend this to a friend