Customer Ratings & Reviews
- Model:
- PTW600BSRWS
- SKU:
- 6472679
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing washer easy to adjust and works like it should
I would recommend this to a friendWasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent work and good product washer and dryer! Nice brand
I would recommend this to a friend- Pros mentioned:Cleaning performance
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have only used a handful of times, super fast everything has come out great so far, quiet
I would recommend this to a friend - Pros mentioned:Cleaning performance
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Love the different options. Wash great.
I would recommend this to a friend - Cons mentioned:Balance
Not worth the headache
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest... Thought large capacity we could wash a comforter... no, you have to take it out and wash it again after rearranging.... clothes, we have to wash twice because you can still smell clothes from perfume or work on them, it is never clean after 1 wash and rinse... even soaking with vinegar and baking soda, clothes are just never clean. Will not balance for anything, we have tried everything. I absolutely hate this washing machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand the frustration of finding that the clothes are not getting as clean as you expect when they are removed from the washer. Please review the tips in the support article on the GE Appliances website titled: "Top Load Washer - Clothes Not Cleaning Well." If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. We hope you allow us to work hard to earn your trust again. -Don@GEAppliances
- Pros mentioned:Cleaning performance
Excellent washer for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. It’s quick and the clothes come out really clean.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this washer, and we are happy to hear that you are loving it! We hope you enjoy using it for many years! Please let us know if you need anything else in the future. Sincerely- Dianna@GEA
Very disappointed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but I'll never buy another appliances from Best Buy. Took over a month to bet and then not delivered. Total Nightmare.
I would recommend this to a friendBrand response from GE Answers
Posted .If you have not done so already, we encourage you to reach out to Best Buy by calling 888-237-8289 to discuss this further. -Vikki@GEAppliances
Open box great deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful staff. Purchased online before the store opened and the item was ready at the opening. Great deal on open box
I would recommend this to a friendBrand response from GE Answers
Posted .We're happy to learn that your beautiful washer is working well! Make sure you take advantage of the smart features by downloading the SmartHQ app. For more details, please review the support article on the GE Appliances website titled: "Smart Washer - Benefits of SmartHQ App." We're confident this machine will continue to be a great addition to your home for many years! -Don@GEAppliances
- Cons mentioned:Reliability
DONT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give this a zero star if I could. We purchased this washing machine as a package with the dryer. The first washing machine was delivered completely damaged, so we had to wait for a new one to be delivered 3 days later. From the time the new machine was delivered it only lasted 18 days and no longer works. We’ve reached out to both Best Buy and GE and have been given the run around, neither has helped us. We continue to get told to call the other, now we’re out $1400 for a washer that only lasted 18 days and have been without a washer for 2 weeks now.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know having trouble with multiple units would be frustrating, and we want to assist. Please send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review and your contact information. We can certainly look into your situation further.
Love my washer!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer. It’s faster and my clothes are cleaner than before. My phone tells me when cycle is finished. The outside is lovely. I have the matching dryer. Like the easy way detergent and additives are added. Happy!!!
I would recommend this to a friendBiggie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far! The size is really cool, but does make for 2 dryer loads. And I love the color!
I would recommend this to a friend- Pros mentioned:Ease of use
Great purchase!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ease of use and size. The lid is a soft close and holds up when loading - which I love
I would recommend this to a friend - Pros mentioned:Cleaning performance
Love the look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this washer has been great for our new house and our first purchase of a washer!
I would recommend this to a friend EXCELLENT CHOICE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I BOUGHT THIS WASHER AS IT WAS ON SALE AND PURCHASED ALONG WITH THE DRYER, SO FAR I HAVE NO COMPLAINTS. I WOULD DEF RECOMMEND THIS PAIR.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Great washer for the $
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and saves a lot of water. Clothes are clean and fresh. Would recommend to anybody.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this appliance. Best buy had good service.
I would recommend this to a friend - Cons mentioned:Noise level
Best product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best deal I ever got, they run smooth and they aren’t Loud
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this washer, and we are happy to hear that you are also enjoying it and got a great deal! We hope it becomes a great addition to your laundry space for many years. If there is anything else, you need in the future please let us know. All the best! Dianna@GEA
- Pros mentioned:Ease of use
Love the New Washer & Dryer Combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for features and price! Delivered setup and ease of use was perfect.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you so much for taking the time to contact us with your feedback. We are so happy to hear that you are enjoying your washer & dryer combo! Your review means a lot to us and lets us know we are on the right track of providing affordable and easy to use products for our customers. If you need anything else please let us know. Take care! Dianna@GEA
Happy So Far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had any issues or concerns and I love the smart technology.
I would recommend this to a friendGood washer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good washer. Not sure about the warranty, but so far it has proven itself worthy
I would recommend this to a friendBrand response from GE Answers
Posted .We’re glad to hear your washer is performing well and showing its value! For added peace of mind, it includes a one-year full warranty covering parts and labor for any manufacturing defects, plus a ten-year limited warranty on the motor, with parts coverage included if ever needed. For full details, see page 25 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances