Customer Ratings & Reviews
- Model:
- PTW600BSRWS
- SKU:
- 6472679
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
DONT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give this a zero star if I could. We purchased this washing machine as a package with the dryer. The first washing machine was delivered completely damaged, so we had to wait for a new one to be delivered 3 days later. From the time the new machine was delivered it only lasted 18 days and no longer works. We’ve reached out to both Best Buy and GE and have been given the run around, neither has helped us. We continue to get told to call the other, now we’re out $1400 for a washer that only lasted 18 days and have been without a washer for 2 weeks now.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know having trouble with multiple units would be frustrating, and we want to assist. Please send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review and your contact information. We can certainly look into your situation further.
- Cons mentioned:Balance
Not worth the headache
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest... Thought large capacity we could wash a comforter... no, you have to take it out and wash it again after rearranging.... clothes, we have to wash twice because you can still smell clothes from perfume or work on them, it is never clean after 1 wash and rinse... even soaking with vinegar and baking soda, clothes are just never clean. Will not balance for anything, we have tried everything. I absolutely hate this washing machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand the frustration of finding that the clothes are not getting as clean as you expect when they are removed from the washer. Please review the tips in the support article on the GE Appliances website titled: "Top Load Washer - Clothes Not Cleaning Well." If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. We hope you allow us to work hard to earn your trust again. -Don@GEAppliances
Description
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too deep, but it works wonderfully. I have to get a stool to reach the bottom. LOL
I would recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear the washer is working wonderfully for you, and we appreciate you sharing your experience with the depth. Your feedback will be shared with our team, and we're confident the washer will continue to work well for you for a long time to come!
- Cons mentioned:Noise level
Too Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is so loud during its agitation and spin cycle I'm going to return it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your washer is louder than you expected. It is true that your new washer will sound different from your previous model. You'll hear clicking, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. If you view page 28 in your manual, you'll see a QR code that you can scan with your phone. The manual can be found on our GE Appliances site and Best Buys site. Joyce@GEAppliances
- Pros mentioned:Cleaning performance
Excellent washer for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. It’s quick and the clothes come out really clean.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this washer, and we are happy to hear that you are loving it! We hope you enjoy using it for many years! Please let us know if you need anything else in the future. Sincerely- Dianna@GEA
Biggie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far! The size is really cool, but does make for 2 dryer loads. And I love the color!
I would recommend this to a friendGE PROFILE WASHING MACHINE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I have no problems with my new washer. The delivery was excellent! Hard working prople!
I would recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your positive experience! We're glad to hear your new washer is running smoothly and that your delivery experience was handled by a dedicated team. If you’d like to share your positive delivery feedback with Best Buy, you can visit the Support Center at the Best Buy website or call 1-888-BEST BUY (1-888-237-8289). Lauren@GEAppliances
- Pros mentioned:Ease of use
Great purchase!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ease of use and size. The lid is a soft close and holds up when loading - which I love
I would recommend this to a friend - Pros mentioned:Cleaning performance
Love the look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this washer has been great for our new house and our first purchase of a washer!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great washer for the $
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and saves a lot of water. Clothes are clean and fresh. Would recommend to anybody.
I would recommend this to a friend So far it’s good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it for 2 weeks now , it’s good but very sensitive so I’ve had to learn an still an trying to learn how to load this without it going crazy when it’s washing
I would recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washer! It works great and has all of the features I was looking for.
I would recommend this to a friendBalance issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been pleased with purchase. Washer gets off balance easily
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking to ensure your washer is levelled properly as shown on page 21 of the Owner's Manual which is available online. Click on the Features tab and scroll to the bottom of the Features list where you'll find a link to the manual. When loading your washer, take care not to wrap any items around the agitator or impeller. When washing large items like blankets, even out the load by adding additional items that need to be washed. Please review page 13 of the Owner's Manual for additional loading information.
- Pros mentioned:Cleaning performance
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this appliance. Best buy had good service.
I would recommend this to a friend Love my washer!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer. It’s faster and my clothes are cleaner than before. My phone tells me when cycle is finished. The outside is lovely. I have the matching dryer. Like the easy way detergent and additives are added. Happy!!!
I would recommend this to a friend- Cons mentioned:Noise level
Best product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best deal I ever got, they run smooth and they aren’t Loud
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this washer, and we are happy to hear that you are also enjoying it and got a great deal! We hope it becomes a great addition to your laundry space for many years. If there is anything else, you need in the future please let us know. All the best! Dianna@GEA
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent work and good product washer and dryer! Nice brand
I would recommend this to a friend- Pros mentioned:Ease of use
Love the New Washer & Dryer Combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for features and price! Delivered setup and ease of use was perfect.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you so much for taking the time to contact us with your feedback. We are so happy to hear that you are enjoying your washer & dryer combo! Your review means a lot to us and lets us know we are on the right track of providing affordable and easy to use products for our customers. If you need anything else please let us know. Take care! Dianna@GEA
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing washer easy to adjust and works like it should
I would recommend this to a friendLove it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer! Definitely recommend! Only issue I've had is that there is no password on the connected appliance label. GE support escalated ticket but no resolution as of yet so i cannot use the wifi feature.
I would recommend this to a friend