Customer Ratings & Reviews
- Model:
- PTW600BSRWS
- SKU:
- 6472679
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Look good/Dont love
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appearance of these is great. Unfortunately the washer is quite noisy and leaves the clothes soaking wet on heavier loads.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear you're not entirely satisfied with your purchase. We have some tips to help improve your overall experience. If your heavy loads are coming out too wet, we recommend making sure you're not overloading the washer. The proper load size for this unit can be found on page 13 of the use and care manual listed in the "From the Manufacturer" section on the product page. Additionally, make sure you've selected a spin cycle for your heavy loads as well as ensuring each load is properly balanced in the washer tub. The bottom of page 24 of the same use and care manual has a QR code/link that will take you to a video that shows you proper operation of this unit. If this is not what your unit sounds like, we recommend calling our GE Appliances Consumer Service line at 1-800-432-2737 (Monday – Friday: 8 a.m. – 8 p.m. ET. Saturday – Sunday: Closed). We apologize for any inconvenience caused by this. Reach out if you have any questions, we're here to help. Julia@GEAppliances
- Cons mentioned:Noise level
Very loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is very loud. The washer is loud the dryer is loud. I was told this set was very quiet. Paid 1500 for the set extremely upset. It will be returned.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for taking the time to share your feedback about your Profile washer that we will pass along to our product design team. We hope you allow us to gain your trust again in the future. Kind regards. -Don@GEA
GE Profile washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced a 6 year old GE washer that was not working properly. This washer is quiet and so far is performing very well
I would recommend this to a friendGE Profile Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this washer. My clothes are so fresh and clean. It has a lot of cycles to choose from.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're certainly happy to hear about how much you are enjoying your washer! This is definitely a great model to have in any home. With lots of features and WiFi, there's lots of ways to get clean clothes. We hope you enjoy this washer for a long time. Have a good one! Mike@GEA
GE washer dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very reliable, looks sleek and stylish, cleans well. Highly recommend.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and being a valued GE Appliance customer! We have heard great things about this washer unit. We are happy to hear that you are liking the design and how well its washing your clothes. We hope it continues to be a convenience and joy to use for you for many years!
Poor Performer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a waste of money to purchase. I've had the washer 16 mos. At about the year mark the lid got a tiny crack on the plastic inside of the interior lid. That crack soon turned into the plastic crumbling and pieces breaking off constantly. Plus, the overall washing machine did not get the clothes clean. Every load had to be put on the strongest clean options and many times I had to rewash clothes a second time. Stay far away from this one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about the lid needing to be replaced and for the clean cycle not performing optimally. If you still have this washer in your possession, we'd like to help out. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
The washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with this washer, this bland (GE) it does filled plenty of water
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to share your feedback. We are so thrilled to hear you are happy with your purchase. This is a great washer, and we glad you are getting plenty of water. This model has the Deep Fill feature that allows you to have total control and customization of your water levels with just the touch of a button to add just a little extra water or fill the tub. This also has Sanitize with Oxi that our consumers love! This will remove 99% of bacteria in your laundry thanks to dedicated cycle that uses an Oxi additive to boost your detergent's cleaning power. If you have any questions in the future, please reach out to us directly. We are here to help! Joyce@GEAppliances
Great washer 300 bucks saved 600
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is great, especially that I got it for $300. Regular price is 900.
I would recommend this to a friendBest Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m in love with this washer, this is the first new washer I have ever bought
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to share you review. Congratulations on your first ever new washer! We are honored that you chose GE Appliances for this monumental purchase and we are so glad to hear that you are loving it. We’re confident that it will be a favorite in your laundry space for years to come. Please feel free to reach out anytime if there is anything we can assist with, as we’re happy to help. Have a great day! Lauren@GEA
Love it so far!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, loving them! Also, so awesome having the app!
I would recommend this to a friendGreat until it literally exploded.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great washing machine until it wasn’t. It literally split into pieces after only a year and a half of having it brand new. Pretty sure it’s 6 months past it’s one year warranty too so maybe don’t buy this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for leaving an review. We would like to know more. Whenever possible, please send us a private message about this on Facebook, Instagram or X. When doing so, provide your model/serial number, a copy of this review, email and phone number or service confirmation number. -Arnesha@GEAppliances.
When a deals too good to be true
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not come with all parts needed. Needed to buy hoses, washers, and screens for just the washer. Don’t get me started on the dryer. Bought as a set. Spent over $1200 and I had to spend an extra $200+ to actually be able to use it. Best Buy has a horrible purchase process for appliances.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to share your feedback, that we'll be sure to pass along to the appropriate team. We appreciate you choosing GE Profile for your home.
- Pros mentioned:Washer size
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what l wanted color and heavy-duty and doesn’t take up much space.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're so glad you're enjoying your new GE Profile washer! Thanks for sharing! - Don@GEA
Geek squad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a real problem with the color not matching. I’m being told that it’s nothing Bestbuy can do. The set match in the store. And the dryer has a different model number in store versus what they delivered. Geek squad hung up on me when I told them I want to return the set. And you know the first thing they do is verify your name and phone so we can call back if we get disconnected. No Call Back it’s an hour later
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you leaving a review, though we hate to hear you’re having an issue with the finish not matching – we know how important the appearance of your appliances can be. We regret any inconvenience caused. If you only recently had the appliance delivered, we would recommend continuing to work with Best Buy on a resolution if possible; they are best positioned to help with this type of issue, and their customer service can be reached at 1 (888) 237-8289. If you aren’t able to have this issue addressed, you’re more than welcome to contact us with a private message over our GE Appliances social media (such as Facebook or Twitter). We’re always happy to help however we can with any concerns or questions, and we’re wishing you all the best. -Sarah@GEA
- Pros mentioned:Capacity
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Large enough for comforters and nice to see in
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so happy to hear you are pleased with your new washer. The see-thru lid is a great feature and we are glad you like it. This is a really nice washer with many great features. If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA
GE makes exploding washer machines
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well for 2 years and 5 months. Then during a light load, I hear a loud BOOM. The washer burst apart. Screws, water, and pieces were everywhere. The washer looks like it got into a fight with the Incredible Hulk. This is my second GE washer machine in 6 years. I'm looking for a different brand. My GE dryer is still going strong after 6 years.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Rest assured we take safety concerns seriously. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Disappointed - Cheaper is not better!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watch your chest when you lean in otherwise it will go in the bleach hole & ruin your favorite shirt…just ask me! It shuts off with the slightest weight so no bluky blankets despite the Bulky cycle. Fabric softener remains in the tray & the tray does not come out for cleaning. We purchased this in July 2024 & 3 months later we are already looking forward to wasting our money on this to go back to a front load. Only thing good about this is the app that alerts when the clothes are done. This set was on sale when we bought it & I understand why. Cheaper is not better!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your honest feedback. We know how important it is to have a product that meets your expectations. If your washer is turning off while washing blankets, please schedule service by calling 833-426-3393. Our technicians would be happy to investigate this further.
GE washer, gray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer had a huge dent in the front, and in the tub. It had Black mold and water residue. It came brand new in a box like that. That was secured, and you would think that it was actually brand new, but it was horrible.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Every washer is tested for leakage before being packed for shipment. Therefore, the washer may have a small amount of water in the tub when they reach the home. If you still have your unit, we would need more information so we can look into this further for you. Could you please send us a PM/DM on any of our social media pages and please reference this review? Dianna@GE Profile
Damage appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with my order.Washer arrived with a very big dent. So upset we been waiting over an month.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your review. We are sorry to hear that you have been waiting a while for your new unit and then arrived damaged. For the best help you will want to contact Lowe's Customer Care at 1-800-445-6937 or Text 84109. Let us know if there is anything else we can help with in the future. All the best! Dianna@GEA
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was delivered with damages such as dent, scratch, out of shape and lid wont close completely.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're awfully sorry to hear your washer was delivered with a dent, scratch, and that the lid won't close completely. We strongly encourage you to reach out to your local Best Buy for a resolution for this. We understand how important it is to have a product that isn't damaged. We know your dealer will be able to get this resolved. We wish you all the best. Let us know if you have additional questions. -Kacie@GEA