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Customer reviews

Rating 4.3 out of 5 stars with 1662 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,662 reviews
  • Rated 4 out of 5 stars

    Open box washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great- I purchased it open box and one side of the washer lid doesn’t close tightly. So far it hasn’t arrested the wash cycle.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - We're happy to hear the washer is working great! Thanks for choosing to become part of the Profile family! Best regards. -Don@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Needed a new one and glad to have bought it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, does what it needs to and does it very well. This thing spins like a crazy and cut down the time the dryer needs to run. Very happy so far. Down side, I had to wait 10 days for delivery.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for your review and being a valued GE Appliance customer! We have heard great things about this washer unit, and we are happy to hear that you are pleased with it so far. It can also be connected to the Smart HQ app which will only provide even more perks when using your unit! GE_Appliances

  • Rated 4 out of 5 stars

    Elegant, Affordable and Fabulous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elegant, Affordable and Fabulous for any size home

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    A good, but noisy, washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer does a nice job getting clothes clean but it is VERY noisy.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're glad you're liking how clean its getting your clothes but am sorry to hear about the noise. Please check out page 24 in your use and care manual, as it describes different common sounds. Also, view the article on our website called "Top load washer - normal sounds". If you don't think that the sound you're hearing is being referenced, please have one of our certified GEA technicians come out to take a look. Service can be set up online or by calling 1-800-GE-CARES GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Extremely satistied with Best Buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and delivery service from Best Buy. Outstanding product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One Load @ a time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new washer and dryer they work amazing and would recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine!! Quite, wash options, & ease of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any issues or concerns and I love the smart technology.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a bit to get used to how it runs best but I’m happy with this washer. You definitely have to pay attention in the early days to understand what works and doesn’t.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance, works well easy to use controls sleek look

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One of the best washers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick delivery, works as described, highly recommended!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this washer, and we are happy to hear that you are also liking it. We hope it continues to be a convenience and joy to use for you and your family. Sincerely- Dianna@GEA GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LYNNMATT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and efficient, Excellent price for the features

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the colors, fits just enough clothes and works great.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Too Loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so loud during its agitation and spin cycle I'm going to return it.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We are sorry to hear your washer is louder than you expected. It is true that your new washer will sound different from your previous model. You'll hear clicking, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. If you view page 28 in your manual, you'll see a QR code that you can scan with your phone. The manual can be found on our GE Appliances site and Best Buys site. Joyce@GEAppliances GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New GE Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer! Very quiet and efficient. Great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great place to shop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Explained the pros of the GE washer. Stated the pricing for this model is the same at all local stores. They took their time and no pressure. Looked at other models and went back to this one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Queenland

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my new Appliance my son's get a kick of it just setting it and don't have to worry about it making so much noise it's so quiet anything about it is I'm waiting to get the dryer as soon as it comes on sale this is my first time buying some Best Buy appliances and I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good customer service, the delivery was perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product have had them for years and no probloms yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic GE washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable washer for our family. It’s the great quality we expect from GE. BEST PURCHASE.

    I would recommend this to a friend