Customer Ratings & Reviews
- Model:
- PTW600BSRWS
- SKU:
- 6472679
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
Washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome appliance. The app doesn’t allow the appliances to turn on from my phone.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there -Thanks for taking the time to write a review. We're ecstatic to hear that your new washer is working out great! We also understand your concern with the SmartHQ app not powering on. Please reach out to us on social media so that we can gather more details to further assist with this situation. Take care. -Don@GEA
Actually cleans clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman at Best Buy suggested this one and I am glad he did!! I love the detachable agitator!
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We have heard great things about this washer as well and happy to hear that overall, you are satisfied with it. We hope it becomes a highlight piece in your laundry space for many years! If there is anything we can help with in the future, please let us know. Sincerely. Dianna@GEA
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im in love with my washer. It’s been working great.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with innovative features. I love it!!
I would recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great customer service! Love Best Buy!
I would recommend this to a friendBrand response from GE Answers
Posted .Greetings - Thank you for your positive feedback! We're thrilled to hear that you love your washer and that you had a great experience with Best Buy's customer service. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. Enjoy your washer and happy laundering! -Kacie@GEAppliances
Great washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer no complaints the alerts are great when doimg other things in the house
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. Thanks for leaving a review – we’re so glad you’re loving the washer and the alerts have been useful for you! We’ll share your positive feedback with our team; we always like to know what our consumers think of our products, so your feedback is appreciated. We’re confident the washer will work great for you for a long time to come. Best wishes! -Sarah@GEA
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer had an issue with catching the water and had to be returned to be replaced and accessed by the company
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you had this experience. This is not what we would expect to hear and apologize for your inconvenience. We hope that you were able to get a good replacement. If you have any questions, please let us know. We are always happy to help! Joyce@GEA
The washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer works as expected so far and its good design
I would recommend this to a friendWasher and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ithe item is great and installation went well.Awesome
I would recommend this to a friend- Cons mentioned:Balance
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine banged as it washed the clothes and it was balanced had to exchange not happy at all
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your feedback is important, and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances
Awesome Washer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So futuristic, this machine even saves water usage!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thank you for your feedback! We're delighted to hear that you find your washer to be awesome and futuristic. It's great to know that it's not only efficient but also environmentally conscious, saving water usage. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. Enjoy your high-tech laundry experience! -Kacie@GEAppliances
Great product works very well
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product works very well. it is also very quite.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there – thank you for your kind words! We’re pleased to hear that you’re satisfied with our washer’s performance and that you’re enjoying its quiet operation. If you ever have any questions, please feel free to reach out anytime, as we’re happy to help. Have a wonderful day! Lauren@GEAppliances
washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little complicated but a nice washer.Nice size drum.
I would recommend this to a friend- Cons mentioned:Balance
Do Not Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is terrible. I wish I had never purchased it. It gets off balance more than any washer I have ever owned and is the loudest I have ever heard.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're so sorry to hear that your washer has been louder than you expected and is going off balance frequently. This is not what we want for you and would love to help. In this case, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We've also made sure to pass your feedback along to our washer design team for future improvement. Let us know if you have comments or concerns about anything else. We are here for you! -Chris@GEA
Good wash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was really good. Great value for the money!
I would recommend this to a friendMr clean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer,does everything and it has options that's out of this world
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for taking the time to share your review. We are so glad you are loving all the features of your new washer and utilizing all of them. If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA
- Cons mentioned:Balance
Worst washer ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer tears up your clothes. It barely puts water in while agitating the clothes. It kept sending me off error codes and would throw my clothes of balance with every load. Wound up returning this washer for a maytag front load. And im so glad of my desisison! Will never purchase one of these again! And definitely don't recommend anyone else getting this washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're sorry to hear you weren't satisfied with your purchase. While we strive to meet the needs of our consumers, we also understand there's always room to improve. We will be sure to share your feedback with our design and engineering teams to see how we can improve on this in the future. We hope to be given a chance to earn back your trust. Take care. Julia@GEAppliances
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great works well good for many uses and I love the coler
I would recommend this to a friendSet is ok, delivery was painful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the set and it is working well. The reason this is getting a bad review is because it tool 3 attempts to finally have a working washer and dryer. More than a month since I placed the order. First the dryer came in messed up, it was really loud. Then they exchanged the dryer and washer. Second attempt it was the washer that was bad, it couldn’t start or take in any water. This was a bad experience and I won’t be buying appliances from best buy again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for your feedback on this model. User experiences with our products matter to us, so we appreciate you taking the time to share. -Vikki@GEAppliances
Washing Machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washing Machine Thank You Best Buy!!!!
No, I would not recommend this to a friend