Customer Ratings & Reviews

We are sorry to hear that your unit hasn’t been washing your clothes as well as expected and can understand your frustration. We would like to provide some guidance to help with this. The first thing to check is to make sure that your unit is not overloaded. It’s recommended to loosely load clothes in the washer basket. For the best results, load items around the outside of the basket. There are more troubleshooting tips to try in your use and care guide which can be found on the website (page23). If you find after troubleshooting that your unit is still causing concern we would suggest calling our service team so that they may properly diagnose what’s happening with your unit. They can be reached at the phone number here- (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.

Hello- Thank you for your purchase! This is such a nice washer and the large 5 cubic ft capacity is excellent for those large loads. Our UltraFresh Vent System with OdorBlock™ eliminates excess moisture to help prevent odors ensuring your washer stays fresh and clean. These models also include Microban Antimicrobial Technology which is built into the washer components including the gasket, dispenser and draining system. We are happy to hear you are pleased. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

We appreciate you sharing your experience. Your washer will make various sounds throughout the cycle. One of the normal sounds is the motor speeding up incrementally during the spin cycle to reach the maximum spin speed of 800 rpms. This operation allows for superior moisture removal and helps decrease the time needed to dry your items.

Thank you for taking the time to post a review about your experience. We encourage you to share your concerns by calling Best Buy customer support at 888-237-8289.

We know having a dent in your washer would be disappointing, and this isn’t what we would expect. Your feedback will be shared with our team for review. We’re confident your new unit will be in good condition and serve your needs well, and going forward we’ll work to earn your trust in our brand again.

To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances

Hello- thank you for your review. We are sorry to hear that your unit is causing a noise issue. We understand how frustrating that can be. On page 22 of the use and care manual will be normal sounds that you should hear from your washer that we will link here-https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf If you find that your unit is making different sounds than listed then we recommend calling to have one of our technicians come look at it for you. The phone number is GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed.
Hope this helps! If we can assist with anything else let us know. Sincerely- Dianna@GEA

We appreciate you sharing your experience and hope that you were able to get the hose needed for your unit. We appreciate you choosing a GE Profile washer for your home and think you will be pleased with this unit’s great features for many years! Dianna@GEProfile

Stains can be caused by improper use of fabric softener. Following the manufacturer's directions to use and utilize the extra rinse feature is crucial. Please know that you do have a one-year warranty with us and you can schedule service by calling 833-426-3393. Our technicians are happy to get your washer and dryer working as they should.

We understand how frustrating it can be when there is a delay in your order. It is our hope that you will receive your dryer soon. We appreciate your purchase and patience in waiting. Best Buy delivery & installation assistance can be reached by calling 1-888-237-8289.

Greetings - We're sincerely sorry for the inconvenience you've experienced with the installation of your washer. This is not the experience we aim to provide, and we understand the frustration this situation has caused. We encourage you to continue to work with Best Buy to get this issue resolved. We're also here for you if you have additional questions, and we know that once installed this model will serve you well for a long time to come. -Kacie@GEAppliances

This is a high-efficiency washing machine which requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer and may not cover the top level of the clothes. This is normal. -- If you still prefer to have a higher water level, you can use the “Deep Fill” feature which adds 3 gallons of water to the wash load if pressed once or can provide the deepest fill possible if held for 3 seconds. There is also a “Deep Rinse” option. Lauren@GEAppliances

Hello- We are very sorry to hear your the delivery and set up of your new washer was terrible. This is not what we want to hear. We'd like to look into this for you. Please reach out via a private message with your model and serial number, address and phone number. Thank you! Joyce@GEA

Hi there - We're sorry to hear that you're not having a pleasant experience with your washer. We would love to gather more details so that we can properly assist you. Please reach out to us at your earliest convenience. Kind regards. - Don@GEA

Hi there - We're sorry to hear you're not satisfied with your purchase. While we work hard to meet the needs of our consumers, we also understand there's always room to improve. We appreciate you taking the time to give us your honest feedback with us. To contribute to our continuous improvement, we will be sure to share your thoughts with our design and engineering teams. We apologize for any inconvenience caused. Reach out if you have any questions, we're here to help you have the best experience with your washer. Kind regards. Julia@GEAppliances

We appreciate you taking the time to reach out to us. We are sorry to hear about the trouble you had with your delivery and can understand your disappointment. We do hope the issue has since been resolved. If you need additional help with your appliance, please feel free to reach out to us PM on any of our social media pages. We are here and happy to help. Dianna@GEAplliances

We recommend checking your vent hose on the back of the dryer and your wall cap on the outside of your home for obstruction or restriction as this could cause poor drying performance. Also, try turning off the power to the unit at your breaker or fuse box for 2-3 minutes to reset the electronics. If the issue persists, please call Bodewell Service at 833-4BODEWELL (833-426-3393) to schedule a service appointment. We're confident our highly trained service team can remedy this for you.

Thank you for bringing this to our attention and for taking advantage of your one-year warranty with us. We know it can be difficult to have to schedule service on a new product. We're sure that our great technicians will have your washer working properly once again!

We understand your disappointment with not being informed on all of the parts you'll need to install your new washer. For help with this situation, please review the "Parts Required" section on pg. 21 of the Owner's Manual. Thanks for sharing your feedback that we'll be sure to forward to the appropriate group.