Customer Ratings & Reviews

We recommend checking to ensure the washer is level per Page 21, Step 7 of the online Installation Instructions. If you continue to experience issues with out-of-balance loads, we recommend contacting Bodewell, our GE Appliances team of experts at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated and repaired as needed. -Vikki@GEAppliances

Hi - We're so glad that you're enjoying your lovely GE Profile washer.! We strive to make sure our products are user friendly to assure that our consumers have the best experience possible. Thank you for choosing GE Appliances, and we hope you have a wonderful day. Cheers! - Don@GEA

We are sorry to hear that you had some trouble and ended up returning the unit. We do hope we can earn your trust back in the future as this is not what we would normally expect from our appliances. We will pass this on to our product team so they may look into this when working on improvements on our future builds.Dianna@GEAppliances

Thanks for letting us know what happened. We'll be sure to forward your feedback to the appropriate team. We hope you allow us to work hard to earn your trust again in the future. -Don@GEAppliances

Hi there, and thanks for taking the time to review! We’re glad you love the washer, but we do hate to hear you’ve had some trouble keeping it connected to WiFi. We know how important the connectivity can be, and we certainly want to help you stay connected. If it might be useful, we have information on how to connect to WiFi on page 14 of the manual, which can be viewed here: https://files.bbystatic.com/sNxplc9Y1D3nw93UKoQJvw%3D%3D/Manual . You can also get in touch with our Connected Home Support Team if needed; they can be reached at 1-800-220-6899, and those specialists would be glad to help you with staying connected. We hope this helps, and we're always glad to assist if you have any other concerns or questions. Best wishes! -Sarah@GEA

We appreciate you leaving your review with us. If you're still in need of assistance with this matter, please contact your local Best Buy store directly. We're sure your new washer will serve you well for a long time to come!

This is a beautiful washer, and we would really like for you to love it! Try pressing Deep Fill and the Max Spin speed to help distribute the water. We recommend using HE detergent so you can use less detergent while cleaning in cold water.

We regret that you had these issues with your washer – that isn’t what we would expect. The washer not spinning can be caused by the unit going out of balance; if that’s the case, you can manually redistribute the items more evenly in the tub then resume the cycle. More tips for what to check for an issue with spinning are available in an article on our GE Appliances website titled ‘Top Load Washer – Does Not Spin’; if you’d like to view that, you can do so by looking up the title on our website and clicking the ‘Support’ tab. The machine may be locked at certain points during the cycle, and you can press Pause to unlock the lid; it may take a minute for it to unlock. You can also try disconnecting the unit from power for a couple minutes then reconnecting; this resets the electronics and can often resolve a concern. If you continue to have trouble, our service department is available at 1-800-432-2737. We’re confident a technician would be able to assist with your concerns.

We appreciate you taking the time to leave us your review. We can understand your disappointment when your unit isn’t working properly as this is not what we would normally expect. We hope you were able to find another unit and you don’t have any further issues. If we can help with anything else in the future let us know. Dianna@GE Profile

This is definitely not what we expect to hear, or the ownership experience we want for you. We want you to be happy with your new washer. At the beginning of the cycle, the lid will lock, creating a clicking noise. The basket will then spin up and coast down several times to sense the load size. Water is being added to the basket and the basket slowly spins to distribute the water evenly over the clothes. The machine has a drive system that uses gears. The sound is the motor rotating back and forth to agitate the laundry. If you feel what you are hearing isn't normal, please take advantage of your warranty and reach out to GE Consumer Service by calling 1-800-432-2737.

We are very sorry to hear you've had these issues with your washers. This is not what we expect to hear and apologize for your inconvenience. We will work hard to earn your trust and your business in the future.

We are sorry to hear that your unit has stopped working on the same day as bringing it home and can understand the disappointment. We hope this has since been resolved and if you still have your unit we would recommend taking advantage of your warranty and reaching out to our service team. They will be able to diagnose what the issue is with your unit. They can be reached at the phone number here- 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.

We are sorry to hear about the difficulties you have experienced with your washer. If you have purchased a GE Appliances brand washer we encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.