Customer Ratings & Reviews
- Model:
- PTW705BPTDG
- SKU:
- 6495749
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
Customers are saying
Customers are delighted by the large capacity, overall performance, and wash quality of the 5.3 Cu. Ft. High Efficiency Smart Top Load Washer. Many find it easy to use and are happy with its noise level, size, and color. However, some customers have expressed concerns regarding its ability to balance and the effectiveness of the spin cycle.
This summary was generated by AI based on customer reviews.
I need to get service on it. It is terrible.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washer. The center drum huts the sides when it is in the spin cycle and you can hear it 2 rooms away. It has to keep stopping after it is banging on the sides and then starts up again bangs the sides a but then stops again
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are having this experience with your washer. It sounds like the tub may need to be rebalanced. We recommend taking advantage of your warranty and reaching out to Bodewell Service by calling 1-833-426-3393. Thank you! Joyce@GEAppliances
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved my new dryer! Simple to use, beautiful color and great capacity!!!
I would recommend this to a friendDavis
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer it does a great job. It has any setting any family needs.
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer easy to use work really great Easy installment
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review, it means a lot to us and we appreciate you being a valued GEA customer. We hope you continue to like your washer and its features and that it becomes a great addition to your laundry space. Please let us know if we can help with anything else you may need in the future. Sincerely- Dianna@GEA
Mom wanted a new washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The experience was great at Best Buy. My mom wanted a new washer, but she wanted someone to explain all of the different features for them. She’s very happy with her purchase. She’s happy so I’m happy!!!!
I would recommend this to a friendVery disapointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer has to be babysat. No mater how careful i am loading the washer when doing towels “only” im talking four maybe five towels. The spin cycle doesn’t work i have to unload and evenly lay the towels to get it to rinse and spin. This is the same for doing 1 queen size blanket or comforter.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. If the spin cycle is not working on your washer, please review the "GE Appliances Washer Limited Warranty" section on pg. 25 of the Owner's Manual. We hope this information is helpful. Kind regards. -Don@GEAppliances
Mrs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our sales tech is so quick and responsive. This is the second purchase with him. We let him know what we want and he lines us up with the perfect item. Mahalo!!
I would recommend this to a friendLove it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great washer and dryer set I’ve had it over a year now and have no issues
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience and for being a part of the GE Appliances Family! We're thrilled to hear that your washer and dryer set has been serving you well and that you love it. Here's to many more years of reliable performance!
Do not buy!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give zero stars! This washer gets out of balance on nearly every single load. It jumps all over the place, and looks like it's going to break the water line connections. Super disappointed to have purchased the "best washer Best Buy offers" per the salesman, only to realize we severely downgraded. Worst money I've ever spent.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We sincerely apologize for the disappointment and frustration you've experienced with your washer. Your feedback is important, and we deeply regret that the product has not met your expectations. We understand the impact this has had, and we are committed to resolving this issue for you. Please contact our GE Consumer Service at 1-800-432-2737. One of our great technicians would be happy to investigate why your washer is getting out of balance so often. Know that you can always send us a private message on any social media platform if you have additional questions or need assistance. We look forward to helping you soon! -Kacie@GEAppliances
First unit was defective.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting 2 months for our dryer since after 1 month we received a defective unit. The power button and the start cycle button didn’t work. Still waiting for replacement.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your feedback is important, and we do appreciate you taking the time to share it with us. If your issue has not been resolved, please call Best Buy customer service at 1-800-433-5887 to check on your replacement. -Vikki@GEAppliances
Looks great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our unit! It is very quiet and works wonderful!
I would recommend this to a friendDryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please deliver , rescheduled by Best Buy the 3rd time .
I would recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.
Dont buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is nice but when it comes to drain/spin its loud and then it starts to unbalance!!! Wouldn’t recommend!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear you are having these issues with your washer. This is not what we expect to hear. If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When the washer tries to redistribute the load, the Rinse light will be illuminated solid while the Spin light blinks. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.
Do Better
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our washer’s lid sensor malfunctioned within six months of purchase, and we are currently in the process of getting it repaired. Unfortunately, the warranty provider, Bodewell, has demonstrated poor customer service, stating that it could take up to a month to resolve the issue. Given that this appliance is less than a year old, we find this delay and inconvenience unacceptable. Had we been aware of these challenges, we would have opted for a different brand. We strongly recommend considering other options before making this purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good to me I like it so far let’s see how it’s going to work
I would recommend this to a friendAn upgrade from our Maytag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A long overdue upgrade to our Maytag that had a 10 year warranty (not exactly).
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job washing. I love it! Better than Whirlpool.
I would recommend this to a friendWasher and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, smarter than me and very quite. The installation went extremely smooth.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave us your review. We appreciate you choosing us for your washer purchase and are happy to hear that so far you are enjoying it! We have heard great things about this washer unit, so we are excited for you to be able to experience all its great features and it becomes a highlight piece in your laundry space.
Doesn't get stains out
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 15 year old washer with this one. At the end of my old washer's life, it was still cleaning better than this one. No matter what settings I try, most stains will not come out. Even simple things like deodorant marks remain after washing. Sometimes the pre-treater will still be visible and the item needs to be washed again just to get the detergent out. Also makes several loud noises that are just a normal part of the operation. Tons of settings if you use the app, but still doesn't make up for not getting my clothes clean. Doesn't save water or electricity when you need to wash the same thing 2 or 3 times. Also liquid bleach dispenser is not really a dispenser. More like a plastic funnel. The problem is no water rinses it out and bleach residue remains. It's located towards the front of the washer so clothes can touch it and get bleached. Learned not to use it the hard way. Definitely do not recommend this washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello-We appreciate you taking the time to send us your review and being a valued GEA customer. Sorry to hear that the wash cycles have been causing some concerns. We may be able to help with some information we found in the use and care manual that starts on page 10 that have all the different cycle options and how to use them. If you dont have the manual it can also be found on the website.We do hope that this unit does end up working out great for you and becomes a great piece in your laundry space. We are here though if there is anything else we can help with in the future. Sincerely- Dianna@GEA
Pelusa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. It is hi tec and save a lot of water
I would recommend this to a friend