Customer Ratings & Reviews

The amount of energy and effort, even when we switched the door from left to right, it has been a champ and has helped us tackle dozens of loads of laundry. Would recommend for anyone that has a family.

This washer has been great, washes very well and is efficient, clothes come out already almost dry.

Washes great, but being High Efficiency it takes longer to do so...

If you enjoy faulty pipes, water damage, sounds of airplanes during spin cycles, sitting on hold with GE for hours to be told they have to transfer you for the 5th time, and visits from repair men, this is the machine for you! I bought this December 2024, the delivery guys left my doors off the hinges and left my floor coated with windex they used to help side the machines. I quickly discovered they did not level this at all. Its super loud, even after I attempted to level it myself (even after paying for install). Then come April 2025 (I've had it for under 4 months). Water starts pouring our of the bottom of the machine, floods my laundry room, we now have water damage that goes into my crawl space. It takes several days to get a tech out. He sees a busted pipe under the machine, says something must have punctured it from our pockets. But hey, business must be pretty good, as he showed up in Range Rover. It then takes a week for GE to get us a part. We get it repaired after 3 weeks of laundry mountains. It now keeps cancelling its own cycle mid way through now and is even more unlevel than before. We had also bought the pedestals, the tech said we should probably put weights in them instead of our laundry soap because the pedestals cause it to be even more off balance and are a waste of money.... so yea 10 out of 10 DO NOT recommend.

Great washer! Amazing space capacity. A bit confused about the smart dispense. Maybe great. But wish it was more informative to the dispensing.

wow we had different company washer and after wash we don't feel like it was clean thank you we choose this ge and Best Buy washer it works perfect no smell after wash and highly recommended thank you Best Buy and ge .....

This has been a great washer been using it for a couple months, saves water and detergent, and withe the dryer it communicates together saves time and money, they also look good too.

Great service! Thank you for everything! We appreciate you!

Love this machine. So far I rate my experience 10/10. I would recommend this machine to anyone who like clean & fresh cloth while saving electricity and water.

It is good to use as using it as new product set up was wasy. Delivery service of best buy was really good and even sales rep who I dealt with was really nice and was knowledgeable

To be clear, the features are new to me! Really love the venting system. I turn it on and it dries out the inside of the washer. With my previous washer, I had to leave the door open to air it out.

My clothes haven’t cone out this clean in year! It’s worth it.

This is a great product. I love that with the app, I don’t have to keep checking to see if the clothes are finished. The different cycles of this washing machine is AWESOME. You need steam? Poof, it’s there.

Although we have only had it for a few weeks, it has been great to use. Very user friendly and cleans our clothing well. Still learning some of the minor features we don’t really use yet, but even those are interesting.

After doing lots of research and speaking with the salesperson at decided on this set over LG or Samsung. Quality product, automatically drains the water by the door so no more leaving it open to avoid mold and it's a nice color.

Great products. Love how it matches everything within my home

Tom purchasing the product to the delivery and set up, everything went smoothly. The salesperson to the set up people, were very helpful, personable and very nice. I will shop with you again.

I love my new washer. Can beleave I waited so long to buy one. Very much worth the price. I think we have washed everything in the house. lol

I had high hopes for this washer since my LG only lasted 3 years but everything about this washer sucks!!! The only good thing about it is that I paid $899 for it. It shakes, moves and is super loud. I had only 14 days to complain and now I’m stuck with it and very nervous something is going to happen either a total breakdown or it starts to leak badly. I wish I had known not to purchase the matching pedestal because I feel that might be the root of the problem and possibly the washer too. The installation also sucked and I feel like an idiot having gotten rid of the first washer and now the replacement is just as bad. The second installers suggested that it could be from the pedestal but by the time I complained to Best Buy, the 14 day warranty expired even though I did buy a warranty, Best Buy will not have another repair service to come and get rid of the pedestal to see if that genuinely is the problem. I will not purchase any appliances at Best Buy again!! I will only buy appliances at Home Depot instead.

I would like to express my dissatisfaction with my recent experience regarding a dryer purchase I made on February 22. Unfortunately, I have not had the opportunity to use the appliance. I scheduled a delivery for the first week of March, and after making arrangements with my employer to be home, I was informed just two days prior to the delivery that the dryer is on back order, with the next available delivery date being April 19. I find this situation quite frustrating, especially since I have not received any compensation for the inconvenience caused. I confirmed that someone would be home to accept the delivery, yet there was an attempt to reschedule because I could not answer the phone while the driver was outside. Additionally, while I am currently on vacation in Scotland, I learned that the installation did not occur because the installer claimed that the spring valve was out of code. However, he was unable to provide any documentation and did not seem to communicate effectively in English. I am seeking clarification on these issues, as this experience has left me very unhappy, and I may reconsider my future purchases with Best Buy. Thank you for your attention to this matter.