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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 496 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the large capacity, excellent cleaning performance, and ease of use of this washer. Many also find it quiet and praise the automatic detergent dispenser. While some experienced issues with the spin cycle and long-term reliability, the positive feedback on key features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 496 reviews
  • Rated 5 out of 5 stars

    Great machine!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Machine!!! It cleans my clothes well. I love the vent to keep it from smelling like other machines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item as described by seller. Works great. Has many selections to meet your needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product! Highly recommend.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been great, washes very well and is efficient, clothes come out already almost dry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good and expensive.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Expensive but good. Needed something that will not give as much problems as a Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful cleaning and drying

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer. And american made… the notifications do inform you about status and let you know when you are slow to get your laundry out. Which would be every load yoiur children do…

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're happy to hear you're enjoying this washer and its wonderful features. Connecting this washer to our SmartHQ app allows you to receive remote cycle status notifications, enable remote capabilities and download specialty cycles. We're confident this washer will continue to serve you well for many years. - Julia@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    It washes the wash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My clothes haven’t cone out this clean in year! It’s worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE Profile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes Great! Just a bit larger than what I hoped. Beautiful color!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great machine but the fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful machine.. but the vent fan kept running... wanted to love it

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We are glad to assist with the vent fan of your washer. We recommend unplugging the washer or shutting off the circuit breaker for at least one minute. If the issue persists, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review. GE_Appliances

  • Rated 1 out of 5 stars

    Worst experience ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't even know where to start. We purchased our GE Profile Washer and Dryer in the end of July 2025, somehow there was some confusion and a stacking kit was not included even though we clearly stated that we needed one so we needed to order a stacking kit and have them come back out and stack our appliances. We were on vacation at the time so our son signed for the men to come in and stack them and I cannot even describe the damage that was caused to our appliances. They are no longer in working condition and here we are almost mid-Sept and we are still waiting to have the damages assessed by the company that was not only done to our home but the non-working washer and dryer that I just got a bill for!!! We have been given the complete runaround by everyone and can't get the right people to call us back and all anyone ever says is once you new appliances are delivered we will give you a gift card. Are you kidding me??? I absolutely will never ever buy from Best Buy ever again . This has been a complete nightmare.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We are truly sorry to hear about your experience and strongly encourage you to continue working with your dealer to resolve the issues you're having with your washer and dryer including any and all damages that were done. -Vikki@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    GE Profile is great AGAIN

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working wonderful so far. Unit is quiet and seems to clean clothes great. We love the auto detergent dispensing feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is working great and it can connect online to let us know when the laundry is done. We like the function that dry the interior so we don’t have to worry about mold.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Looks spiffy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used it yet as it hasn’t gotten delivered yet! But I love the way it looks and you can keep it closed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    G E Blue

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman didn’t know you had to buy a stacking kit for stacking another 65 bucks or so takes 2 strong men to stack got er done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaner clothes

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I noticed my towels came out fluffier from the wash. Also, I really noticed my clothes came cleaner out of the wash.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how big it is. I also like how fast this washer is compare to my last one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the washer and dryer for a few months and love them so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front load washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine has been great. Fits perfectly in our space. Love all the featured wash modes, and Best Buy's purchasing and delivery process were super simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dryer, works great, very quiet when running

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive in different ways

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the washer at an outlet where I personally inspected the product. When washer was delivered(+added fee), it was a different-more-dented washer and there was no assistance with the 3 customer support that I was transferred to call. Thankfully, the washer is still working but I've registered the washer to ensure it doesn't break down after the best buy guarantee expires.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Works great. Clothes come out so clean

    I would recommend this to a friend
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